Sheehy Nissan of Waldorf

After dealing with a bunch of horrible dealerships, I happened upon Sheehy in Waldorf. I first spoke with Ken in the lot. He knew a ton about cars and helped me a ton in finding the one I wanted based on happened upon Sheehy in Waldorf. I first spoke with Ken in the lot. He knew a ton about cars and helped me a ton in finding the one I wanted based on price range. Unlike every other dealership I'd come across, he stayed away from the cars I expressed no interest in and didn't try to talk me into anything. I found my perfect car and met with Charles for a test drive. He was just as awesome. :) Michelle made the financing absolutely painless. Thank you, guys!! More

Dealership was very responsive to specific model and specs -- model year with window of mileage, colors and package. I had a very tight budget for the suv that I wanted,and I was never shown anything t specs -- model year with window of mileage, colors and package. I had a very tight budget for the suv that I wanted,and I was never shown anything that wasn't in that range. After a great find in their inventory, the staff was terrific -- no pressure -- great care to deliver the suv looking like it was new at a price that was a good fit for my family budget. I would recommend the store, the general manager, Dan, ( he found the suv and arranged for it to be transferred to his store for me to look at) and sales rep Johnnie Parker for his professional sales knowledge and personal approach. More

Mr. Penn was very helpful and very knowledgable about the sales process as I decide whether to upgrade my pathfinder to a new vehicle. Mr. Penn was not pushy and he answered all questions honestly. Although sales process as I decide whether to upgrade my pathfinder to a new vehicle. Mr. Penn was not pushy and he answered all questions honestly. Although I have not decided to buy I would defintely buy from Sheehey Nissan. More

I recently bought a 2010 Versa for my daughter from Sheehy Nissan of Waldorf and was very pleased with how she was treated. The salesperson Johnnie was very courteous and professional. He gave her a gr Sheehy Nissan of Waldorf and was very pleased with how she was treated. The salesperson Johnnie was very courteous and professional. He gave her a great price without my being there so all I had to do was review the numbers, vehicle and close the deal. Every person we worked with from the manager (Peter) to the finance person (Laura)were very helpful. I wish every dealership was run this professionally. More

The dealership had a great staff! They were all helpful and more than willing to bend over backwards. It is easy to see why the dealership's motto is "sincere and hospitable employees". I would recommend and more than willing to bend over backwards. It is easy to see why the dealership's motto is "sincere and hospitable employees". I would recommend this dealership to all my family and friends and already have. More

1st time i visited there and the seviceman was very pleasant, in fact I got there 1/2 earlier then appointment and they took auto in and completed in less then 1 hour. I also signed up for their vip p pleasant, in fact I got there 1/2 earlier then appointment and they took auto in and completed in less then 1 hour. I also signed up for their vip program which I had to pay nothing for my oil change, tire rotation and check. I will diffiently go back. Also, I went int he showroom to inquire about the vip service and everyone was pleasant and I spoke with Janet, a very personable and easy to talk to person. More

I bought my last 2 cars from Sheehy Nissan in Waldorf, MD. They've always been nothing but extremely wonderful and courteous to me. My next car will be purchased there. Currently I own a 2006 Altima an MD. They've always been nothing but extremely wonderful and courteous to me. My next car will be purchased there. Currently I own a 2006 Altima and now I want to have Sirius Radio installed. I won't trust anyone but Sheehy Nissan to install it. More

I would like to say that this experience reminded me of dealing with the customer service at a dealership in Japan. Harold was extremely polite and professional. He took great care of my vehicle and me. Un dealing with the customer service at a dealership in Japan. Harold was extremely polite and professional. He took great care of my vehicle and me. Understand my concerns with my car and my personal time issues. Thank you very much!!! I will recommend this dealership to everyone who may ask. Sincerely, Jeff Howard More

On Friday, Aug 25th, I took my vehicle in to have Sheehy Nissan diagnose the reason my check engine light was on. Since the vehicle is under warrantee, I refrained from doing the work myself. During check Nissan diagnose the reason my check engine light was on. Since the vehicle is under warrantee, I refrained from doing the work myself. During check-in I consented to the diagnostics fee of approx $99, which, I was told, would be waived if the diagnosis was covered under warrantee. They asked me what the car was doing; I told them that it hesitated sometimes and it backfired once. The next day, Sheehy called me and said that the NOX sensor was bad and would be replaced at no charge, according to the warrantee. She went on, further, to explain that my #1 plug wire was frayed and was causing arcing. She recommended replacing the plugs, plug wires, rotor cap, and rotor for an outlandish price of $370. I was surprised to hear that the wire was bad, since I had just, recently, replaced them with a high quality, after market brand. I declined the service and asked them to just perform the warrantee work. When I arrived to pick up my vehicle, I was surprised to find out that I owed $99.40 for their services. Questioning why, they explained that "other" diagnosis was necessary to determine the problems I was experiencing, therefore the service charge. I confronted them asking why they didn't disclose this in the beginning, or at least give me a call to determine whether or not I wanted to incur extra charges, to which I was not given an answer other than, "You signed the form". Since I was already a half hour late for an obligation, I paid for the service telling them that I would seek compensation. The following day we talked with the General Manager. He insisted that the charges were correct. After a long, heated, discussion, he agreed to issue a check to the amount in dispute. He would not give and explanation as to the reason for the undisclosed charges, only giving dodging answers. We are confident that Sheehy Nissan will continue this practice despite our firm insistence that customers be given full disclosure. Furthermore, I am not confident that a check will be sent. Time will tell. The second part of this - I have been a diesel and small engine mechanic for almost 17 years. I believe I have enough expert experience to evaluate the quality of parts and to determine if they are worn, broke, etc. When I went to perform the non-warrantee covered work myself (change spark plugs, wires, etc...by the way - at only a charge of $51) I discovered that the plug wires were almost as good as the day they were purchased - only showing normal wear (dust and grease). They were completely intact. Furthermore, the plugs were not fouled in any way - only showing the normal carbon deposits and prong wear. No sign of arcing along the wire run or on the plug. A non-functioning or ill functioning plug would have more deposits and would probably be wet, smelling of gasoline. Nothing was wrong with the rotor or rotor cap either - simply normal spark wear. I replaced the plugs myself - simply because the nox sensor was bad and I like new plugs. More

Walked in the door, 2 service agents (male & female) saw me, walked by me several times, and never asked to help me...Let me stand there for 5 minutes before I had to walk in the office and ask for help saw me, walked by me several times, and never asked to help me...Let me stand there for 5 minutes before I had to walk in the office and ask for help. I arrived at the dealership 40 miles before my warranty ran out, they told me to come back in 2 days. I did, they fixed it and the warranty service wouldn't cover it becuase I was 12 miles over my 75K mile max. Sheehy Nissan would not vouch for me or help me get it covered. Obviously only concerned for the money and not me as a customer. More