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Sheehy Nissan of Waldorf
Waldorf, MD
542 Reviews
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Showing 542 reviews
April 15, 2011
On Wednesday 4/6/2011 I contacted Sheehy Waldorf because I saw that online they had a BMW and a Lexus that I was interested in. I was interested in coming back to Sheehy because I had bought my current car I saw that online they had a BMW and a Lexus that I was interested in. I was interested in coming back to Sheehy because I had bought my current car from them less than two years ago but have been unhappy with it for some time. Dave Phillips was my salesman and he was absolutely fantastic and I was hoping to continue to work with him because I typically purchase a new car every year-two years. When I contacted the dealership on 4/6 I made a 4:30pm appointment with Ron Murray because I was told that Dave was no longer with the company. Upon arrival I was handed back and forth between several salesman as other people walked in requesting to speak with Ron. This rubbed me the wrong way because I had an appointment set but felt as if I was being brushed off. Bob Valentine came in to try and help me with my choice between the two cars and I showed him that 2 miles down the street Toyota of Waldorf had the exact same Lexus for sale for $22,355.00 where Sheehy was asking $24,591.00. Immediately Ron and Bob came back with a sales price of $22,670.00 with a trade in value for my Altima of $14,500. I was still not happy with these numbers so once I left I went over to the Toyota dealership to take a look at their Lexus since it was physically at the dealership. Once I test drove it I decided I wanted to go forward with purchasing it but the only hang up was I was not 100% sold on the gray color. They gave me a walk out price of $18,633.61 with nothing down ($15,500 for my trade and lowered purchase price). Since it was getting late I decided I would come back the next day to finish up the contract. I was then contacted by both Ron and Bob the next day to see if I had decided between the BMW of Lexus at Sheehy but when I told them I was working with Toyota due to price they were eager to try and win my business back. I have a total of 10 calls back and forth with Sheehy and Bob Valentine about this car. On Friday Bob contacted me again asking what it would take to bring me back and that he would be able to find any color I wanted if that was a problem. I was also contacted by another representative about buying my Altima outright because “Sheehy pays the most for used vehicles” and again I told them what I was working on with Toyota. After going back and forth over other possible Lexus’ Bob would be able to get me I asked him about the original car. I told him that my history with Sheehy I would rather purchase again through them but the price was just so much better at Toyota. Later that afternoon (around 4:30) Bob contacted me again and told me the best he could do $19,500 out the door. I asked him the proper questions to make sure this was the same deal I was working on with Toyota such as the number without my down payment, making sure we were speaking of the same car, ect and everything was agreed upon. He even agreed to bring down the car first thing on Saturday so that I could take a look at the color with no strings attached. I was happy with this because I know Sheehy usually does not transfer cars without a written contract or fees paid. Even though the price was around $1,000 more than what I was paying at Toyota I was still happy because as I mentioned before I would have preferred to purchase with Sheehy given my history. On Saturday I had to go to Mclean VA to help my sister move and was again contacted several times from Sheehy to let me know the car had arrived. I even had my mother come with me since she was in the area because she was interested in the same car but in the convertible. I went back to the dealership but told them I was going to run over to Toyota and look at the gray one more time to make my decision and to let them know if I was no longer interested, which I did. Once I was ready to sign the papers the salesman that was helping me explained that he had no numbers written up and we had to wait for Bob. At this time the salesmen were all scrambling to try and re-appraise my car which was frustrating considering I thought this was all taken care of since I was there for 3 hours on Wed for this. When the salesman brought back the number it was $21,402.46 out the door because the sales price was back to the original $24,291 ($200 less). I immediately asked to speak with Bob because this was not was agreed upon and I felt as if I was being taken advantage of. When Bob came over he claimed he had no recollection of any of our conversations and stated that if I could bring back a quote with the lowered purchase price he would honor it. I explained to him that Wed we went over this and why the price was lowered and that he should have the proposal in the computer. He said that proposals are not saved, which I am sure is not true especially given that the quote I was just given was still dated for Wed 4/6. So I left and went over to my office and brought back in the original quote even though my mother was with me and still had a 2 hour drive home and it was getting very late. At this point I am getting extremely upset because I was willing to pay $1,000 more to go with Sheehy due to customer service I had in the past but this was starting to become ridiculous. When I handed him the paper he refused to meet with me and made my mother and I go to the other end of the store to “wait” which turned into another 20 minutes. He came back over with another quote that was around $20,400 out the door but I refused to do anything because of the fact I was promised another price. When I asked for a copy of that proposal he refused to give it to me. I have never been treated in this fashion and am appalled that this would happen at a dealership I believed to be reputable. After I left I even had one of the salesman come outside to apologize and tell me he has never seen this happen before. I have also attached the proposals that I received the two times I was at the dealership even though the one from last night is still dated for 4/6. As you can see the first proposal shows the lowered purchase price along with the advertisement from Toyota for the same car 2 miles away. The second is in a different format and this is what was given to me last night when they were trying to get me to sign. At this point everything that Sheehy advertises and says about the company is completely un-true. Paul Sheehy contacted me to apologize on behalf of the company and seemed to have things turned around within this dealership so I ended up purchasing the car on 4/11/10. It took another 3 hours of waiting to sign the papers because once again things were not in order or organized. Once I left I was given 7 days to obtain the financing from my credit union. My loan was already approved and I called the very next morning because the credit union was requesting a copy of the title to show that Sheehy was the owner and the car was able to be sold. It is now Friday and the dealership and corporate office is refusing to return my calls and their is a lien against the car and Sheehy does not have the title to be able to even sell the car. Now I have put insurance on this vehicle, driven it for almost a week, and traded in my previous car. I am contacting lawyers regarding this issue and have already put in a complaint with the BBB and MVA. Please do not make the same mistake I have made and take your business elsewhere! More
by Greenkg1987
Employees Worked With
Bob Valentine, Peter Washington
March 20, 2011
I was very pleased with the entire process at Sheehy. The whole staff was pleasant to deal with and they were able to get me in and out without spending my whole day there. (The last time I purchased a c The whole staff was pleasant to deal with and they were able to get me in and out without spending my whole day there. (The last time I purchased a car I was at the dealership for 8 hours) The fact that they valued my time and sincerely cared was wonderful. The finance manager was even able to get me a lower rate then what my credit union was offering which saved me a ton of money. Thank you all for such a wonderful car buying experience, I will definitly reccomend my friends and family to come see you. More
by littleitaly1
Employees Worked With
Peter , "Q" , and Laura
March 17, 2011
We purchased 1 vehicle and leased another.. They were very understanding of our needs and did everything they could to work with us. They pride themselves on their customer service and we agree 100%. B very understanding of our needs and did everything they could to work with us. They pride themselves on their customer service and we agree 100%. Best Customer service from a dealer ever! I would definetly recommend Sheehy to others, especially their online equote process. More
by mcfrye97
Employees Worked With
Dave Brown Carl Russel, Peter
March 15, 2011
When I first got to the dealer I wanted to get into a new car that fit my family and would benefit us in the long run. "Q" approached me and my wife and I told him what I was looking for. We compared the Alt car that fit my family and would benefit us in the long run. "Q" approached me and my wife and I told him what I was looking for. We compared the Altima and Sonata and the pricing, although different, allowed us to go with the Altima being that it gave more room to work with, money wise. The professionalism was good but the only thing that almost made me walk out was when I asked if the dealership honored the USAA Auto Circle and I was told yes. When I asked again, this time the financing manager, I was told no. I gave the benefit of the doubt that maybe not all employees knew the correct information and I think that this information should be common knowledge among the employees of the dealership so that the next customer, when looking for the best financing options can be given the correct information. The other thing on this subject is that the dealership was going to stick me with a 6.9% interest rate until I started asking about the USAA auto circle which offers 3.99%, which I qualified for. At this point the dealership moved to 3.49%. If the dealership would just be honest about the financing options available even outside of the dealership, I'm sure no matter which way the customer decides to move the dealership will find that they will get their money regardless. More
by Marine1775
Employees Worked With
Timeka Garrett/Quintin Grier
March 09, 2011
I drove all the way from Northern Virginia to purchase a new Nissan Altima at Sheehy Nissan in Waldorf, MD. It was worth the trip! I highly recommend this dealership to anyone who wants to invest in a qua new Nissan Altima at Sheehy Nissan in Waldorf, MD. It was worth the trip! I highly recommend this dealership to anyone who wants to invest in a quality car, as well as an opportunity to partner with the most knowledgeable people in the auto business. Peter Washington and his staff – Ronald, Janet and Michelle – are true professionals! I was a little nervous, but the manager (Peter) put me at ease by explaining the entire car buying process. High marks to customer service! Loyal customer, June Williams More
by jwilliams147
Employees Worked With
Peter Washington, Ronald, Janet, Michelle
February 25, 2011
I would have to give Sheehy 5 stars!!! My experience was great, they were able to satisfy me and I'm one that isn't easy to satisfy. Our salesman Charles Hillary was great!! He informed us about the vehicle great, they were able to satisfy me and I'm one that isn't easy to satisfy. Our salesman Charles Hillary was great!! He informed us about the vehicle and wasn't pushy!! I would defiantly buy another car from them. More
by Dianna153
Employees Worked With
Charles Hillary, Dave, and Laura
February 19, 2011
I've purchased approximately 10-12 new vehicles all over the country (military) in my life. In my experience, when you are treated well in one department, there's something bad lurking around the corner or the country (military) in my life. In my experience, when you are treated well in one department, there's something bad lurking around the corner or you're paying too much. In this case, they had the exact car I was looking for, they gave me a fair price, they didn't disrespect me on my trade-in, they were friendly, courteous, and stayed two hours after closing to complete my sale and ensure that no corners were cut. I am still in shock at how perfect this dealership is. I wish I was in the market for another car because in these uncertain economic times where we're voting with our dollars for which businesses are going to succeed and which are going to fail, I would vote for Sheehy Nissan in Waldorf again. I only wish I'd have known about them before I spent 2 months looking for a minivan and "settled" for the least offensive dealership. The new Quest wasn't out yet so, for minivans, I looked elsewhere . . . The minivan shoppers can now check out this Nissan dealership too because I saw my first new Quest on their lot while I was buying my new hybrid. 5 Stars, 2 Thumbs up, keep up the great work! More
by Xeenia
Employees Worked With
Kevin + other team members
January 26, 2011
Came to this dealership with nothing my horrible experiences in mind from other dealerships, but when when we left we had nothing but smiles on our faces from the pleasurable experience. Willie went experiences in mind from other dealerships, but when when we left we had nothing but smiles on our faces from the pleasurable experience. Willie went above and beyond during and after the sale. Janet did our financing and was nothing but a pleasure to deal with as well. We had no idea that it was possible to have a car buying experience that wasn't a hassel or a headache! We are a military family and would even consider driving back to Waldorf, Maryland again in the future specifically to buy our next vehicle from this dealership! We would deffintely recommend anyone and everyone to buy their next vehicle from Shehey of Nissan! More
by Woolridge_22
Employees Worked With
Willie and Janet
January 19, 2011
I had the greatest experience with the staff at Sheehy Nissan of Waldorf. My sales person Willie and his trainee, Tomika were two of the best I've ever experienced at a car dealership in the past 17 year Nissan of Waldorf. My sales person Willie and his trainee, Tomika were two of the best I've ever experienced at a car dealership in the past 17 years! They were extremely helpful and knowledgable about the products and services offered. Very friendly, warm people that you wouldn't mind giving and sending future business to. They listened to my wants and needs in a vehicle and managed to give me almost everything I'd asked for in the price range I specified. They even gave me a tour of the facilities and offered me some light refreshments while I waited. Michelle, the financer, was just as friendly, knowledgable and helpful with the financing. I got the best interest rate I ever had!!! The entire staff at Sheehy Nissan were awesome! I will reccomend every one I know in the market for a new car to this dealership and sales people. They've made a customer for life...especially since I LOVE MY NISSAN!!! More
by chantellpalmer
Employees Worked With
Willie A. Moses, Tomika and Michelle Gorham, Willie Moses
January 01, 2011
I had a good experience working with Mr. Wernitznig. He was very friendly and I am convinced that I bought my Frontier truck for tha lowest price possible. Staff people working at the dealership were also was very friendly and I am convinced that I bought my Frontier truck for tha lowest price possible. Staff people working at the dealership were also friendly and showed me around the facility when I wasn't busy with Mr. Wernitznig. More
by JoeMonaco
Employees Worked With
Dan Wernitznig
