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Sheehy Nissan of Waldorf
Waldorf, MD
542 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 542 reviews
April 07, 2013
Experience was highly satisfying for a customer who has just retired from the automotive industry. Professional & courteous all around; gave me respect and a great deal. Saturday showroom was very active just retired from the automotive industry. Professional & courteous all around; gave me respect and a great deal. Saturday showroom was very active and a bit lengthy,but they never let me and my wife fall by the wayside. Highly recommended for great Nissan product and true professionalism!!! Bill & Marianne Fitzpatrick... More
by Billfitz1
Employees Worked With
Bill Gray, Arthur Lau, Mike Breinig, Willie Edwards & Branden Toth
February 26, 2013
First, my wife purchased a car from Sheehy Nissan of Waldorf three years ago. She went in wanting to buy a used car and had a stict budget of what she wanted to spend. The salesman she dealed with said Waldorf three years ago. She went in wanting to buy a used car and had a stict budget of what she wanted to spend. The salesman she dealed with said that she didn't want a used car and that she should buy a new car instead. They didn't even let her test drive the car! She ended up with a car she didn't really want, that was $50 over her budget. My personal experience with Sheehy Nissan of Waldorf happened today. I had been looking online and going to the dealer to find what used vehicles they had in stock. I came to the conclusion that I wanted a Hyundai Sonata that another Sheehy dealer had used. Joseph informed me that they would be able to have it sent to the Waldorf location and for me to come in and start the paperwork. I went and had completed some of the paperwork when Joseph took me to Derick, their finance guy. This is really where everything went down hill. Derrick asked me what I would be putting down on the car and what I wanted my payments to be. I informed him of how much I wanted to put down (just shy of 50%) and he laughed and said "it doesn't make financial sense to put that much on a used car." He insisted that he could put me in a 2013 Altima. I asked him if the payments would be what I was looking for and he said they would be close. Apparently close to him is much different than close to me. He quoted me $100 over what I said I wanted my payments to be! After many times of having to tell Derrick that I am pretty firm on what my payments need to be, he then insisted that I get a 2013 Sentra. We went round and round and he insisted I sit in a 2013 Sentra. I kept telling him that I didn't like the Sentra, but that didn't stop him. I ended up sitting in the Sentra and not liking it whatsoever. When we came back inside, Derrick told me that what I want my monthly payments to be is not feasible. I have done the calculations and my bank has done the calculations and I knew exactly how much I could finance to make sure I had the payments I wanted. The price that I would have been paying for the Sonata was exactly in that range I knew I could do. After Derrick told me that it was not feasible, I grabbed my stuff and left. I am 23 years old and they thought they could take advantage of me, the same way they took advantage of my wife. I would rather drive the hour and a half to Sheehy of Manassas now then tried to be strong armed in to buying a car that I never wanted. More
by Jeruby
Employees Worked With
Joseph, Derrick
January 24, 2013
I dealt with internet manger. He quoted me a excellent price on a Nissan leaf. when i drove 2 hrs to get there. The store Manger Gray Williams stated that the could not honor purchase the What's the d price on a Nissan leaf. when i drove 2 hrs to get there. The store Manger Gray Williams stated that the could not honor purchase the What's the deal baby. I really wanted that car it could reduce my travel and cost alot to the firehouse. Im a recent college grad in 2011. Im a vet. I was wondering if there was other programs I could get into. Also they used the federal and state tax credit towards the lease. The deal was 18k 24 months for 123 dollars a mon. I was wondering if there any way this could be resovled More
by Whyj2
Employees Worked With
Brandon deal a great job and The Store Manger Gray Williams was the person I had the problem with
October 15, 2012
Today, was the last and final attempt to allow the service department to provide good service. After the last four visits for service and numerous conversations with the service manager and the GM. I service department to provide good service. After the last four visits for service and numerous conversations with the service manager and the GM. I will no longer bring my vehicle to this location for service. Their inability to do simple oil changes, filling out the appropriate documentation, accountability of personnel, curtsey to the customer is just plain and simply subpar. I have had to return my vehicle twice because of their inability to complete a task the correct way the first time. The GM promises action will be taken but fails to follow through. Customer service: Fail Unable to treat customers with respect and ensure that they are 100% satisfied even after identifying they were at fault. Technicians: Fail Unable to perform simple oil change and tire rotations in a timely manner without it having to be redone. Unable to fill out proper check lists during the work being performed to ensure that they do not miss anything as well as to give the customer valuable information about their vehicle during its service. Service advisors: Fail Inability to ensure that the services being requested are being done and the paperwork is being filled out before the customer arrives. Inability to notify the customer of completion of services, except once the customer calls to inquire Washing Techs: Fail Car is never completely clean. There is always streaks and dirt left on car. The department doesn't wash vehicles even if it’s raining. If a customer request for a wash even though the weather is bad then it should be accomplished. Dirt does not just come off the vehicle when water hits it. It takes a little elbow grease to accomplish this task. Management: Fail Unable to control, supervise, remediate complaints of service, and does not follow through with promises of better service. This dealer ship should be shut down. They give all of the car makers a bad name. They are more focused on sales of cars having more sales people on staff sitting around not making sales then they have in their service department. The concept of having a service department if to keep you customer coming back not push them away. I know I will be taking my vehicle back to Springfield, VA at the Sheehy Nissan there since I originally purchased my vehicle from their and always received 5 start service. It is worth driving 60 mile out of my way to a dealer I know I can trust instead of the one 10 miles down the road. I will be recommending to the 10 people around me to not go to this dealer. More
by cwdsmith
Employees Worked With
David Emeigh Service Mgr, Luis Castillo GM
August 21, 2012
I have been waiting on a part to come in for 2 1/2 weeks. I have not heard anything from the service dept. I had to call after 2 weeks had passed to get a status on this part and all I was told was it some I have not heard anything from the service dept. I had to call after 2 weeks had passed to get a status on this part and all I was told was it sometimes takes longer but no offer to call someone to see why it was taking so long. I was originally told that it would take anywhere from 3 to 5 days. Very dissatified with this issue that I can't seem to get resolved. More
by ddavid1166
Employees Worked With
Service
July 30, 2012
I visited Sheehy Nissan's Service Department on Friday, July 27, 2012 for a scheduled service appointment to have my 2003 Nissan Murano SL serviced. Even though I did not feel well and arrived a hour late July 27, 2012 for a scheduled service appointment to have my 2003 Nissan Murano SL serviced. Even though I did not feel well and arrived a hour late, the service team was able to fit me in and service my vehicle, anyway. I met with Ms. Tori McDowell because she assisted two days prior on the telephone and was so very helpful, informative, and provided me with 100% customer service. She even returned my requested phone call when my new service representative Mr. Bill did not on Wednesday, July 25, 2012 pertaining to the service I needed and price quotes. Even though my service experience with the Service Department manager and Service Advisor turned out to absolutely horrible, they acted rude, discourteous and unprofessional towards me, attempted to charge me for a service cost that was not extensively explained to me, and called me a liar to my face concerning my desired service request, Ms. McDowell's professionalism, proficiency, attention to detail, and 100% customer service made all the difference to me overall during that offensive and unprofessional experience. Ms. McDowell should be commended for her performance and other staff members could definitely follow her lead as an Assistant Service Manager. She is a great asset to that department. J. Culbreth, Former Customer More
by lastone1
Employees Worked With
Ms. Tori McDowell, Assistant Service Manger, Tori McDowell
July 11, 2012
Conrad did the "bait and switch routine with me. I came looking for a specific vehicle and he told me it was there. When I got there, he attempted to sell me a new(unknown to me)car. The car that I ha came looking for a specific vehicle and he told me it was there. When I got there, he attempted to sell me a new(unknown to me)car. The car that I had come for ,specifically, was NOT there ! He was very unfriendly after I explained that I didn't want a NEW car,I wanted the car that I came to see.I left VERY angry and insulted that he would try that scheme with me. I WILL let All of my friends and co workers know about the treatment I received. I work very hard for my money and want to choose how to spend it and NOT be lied to. More
by lpparamedic
Employees Worked With
conrad
March 30, 2012
Walked in this afternoon around 3 p.m., and drove out with my new car at 7 p.m. Bill was very professional, friendly, and NOT PUSHY at all (which is very important to me). Had a GREAT experience at She with my new car at 7 p.m. Bill was very professional, friendly, and NOT PUSHY at all (which is very important to me). Had a GREAT experience at Sheehy Nissan of Waldorf! Thanks Bill! Stephanie More
by sbl9904
Employees Worked With
Bill Crockett
February 01, 2012
My salesman Charles Hilary, was a bonafide joke. After the initial purchase of the vehicle, I was in need of detailing, and was told I would receive this service without any problems. Dealing with Charles the initial purchase of the vehicle, I was in need of detailing, and was told I would receive this service without any problems. Dealing with Charles to remove the major problems with the outside of the vehicle was nothing less than a nightmare on elm street. This man gave his word and reassured me that everything was going to be fine with the outside of the car. I had to take off work or leave work early 5 different times to get all of this work done, because the dent ppl/paint ppl only show up on wednesday-and half of the time they left early or were not present, in spite of the fact that I had a scheduled appointment. When I pointed out the major problems with the car, Charles copped a quick attitude telling me that "everything can't be fixed" as if I was ignorant and unaware that my car was used. When dealing with Charles, I found that during the sales process, he was a completely different person, and after the car was paid for in full and he received that commission he didn't give a xxxx about customer service and acted extremely indifferent. I would NOT recommend this dealer to anyone.In conclusion, I did not get all the required work done-and woulld rather go somewhere else and pay out of pocket, than to deal with those fools in Waldorf again. More
by Heated1234
Employees Worked With
Charles Hilary
January 26, 2012
Went looking for a used car and with min the manager Mr. Ervin was helping me with my search in finding what was right for me. I felt I had a red carpet treatment and was very happy with that. Ervin was helping me with my search in finding what was right for me. I felt I had a red carpet treatment and was very happy with that. More
by renejayza
Employees Worked With
Marty Ervin
