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Sheehy Nissan of Glen Burnie
Glen Burnie, MD
597 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 597 reviews
October 05, 2023
Like others, I would give Sheehy of Glen Burnie zero stars if possible. I'm not one to write reviews but the terrible resolution to an issue I had with Sheehy of Glen Burnie makes me want to warn others stars if possible. I'm not one to write reviews but the terrible resolution to an issue I had with Sheehy of Glen Burnie makes me want to warn others. I brought in my car to have the spare key reprogrammed. I was told the service would take 1 hr. After almost 2 hours and no notification that the service was completed, I went into the Service Department. I was told by Jenali (the Service Manager) that there is a "situation." There is a slot in the car needed to reprogram the key that was missing. He told me I should have notified him that piece was missing. I knew it was missing (because there was a hole in the dashboard) but had no idea what the importance of the slot was. The mechanic should have known and not started the process without letting me know. What happened was they WIPED my functioning key. So I had a non-functioning car for 3 days untiI they could order the missing part and install it. I was not offered any kind of compensation for this issue that they created. Before starting the process, they should have contacted me, reported the problem and let me decide on a time schedule that worked for me and my budget. My $180 service now cost me $636.73 ($338 of that labor). I reached out to the General Manager, Joe Blanco and his resolution: "I will credit your account for $100 to use for your next service. We hope to retain as a valued customer for the years to come. " When I asked if the $100 could be taken off the amount I already paid, the response to that was "I understand your concerns but that does not change the fact that the services were rendered." So they are willing to give me $100 on another service there- probably knowing I will never get service there again and let everyone I know not to go there. I wasn't looking for a completely free solution but being without a car for 3 days because of a situation they caused that was aviodable, I feel they should have given me a break of at least $200 on the labor cost. In conclusion, unless you have no other choice, I would find a different Nissan Dealer/Service Department to use to service your car. More
by fosterthe1997
Employees Worked With
Jelani, Joe
September 17, 2023
Poor customer service. Literally talked to 4 to 5 different people in the spandex of 2 days. They kept prolong the sale, as SOON as I completed a credit application and ask Literally talked to 4 to 5 different people in the spandex of 2 days. They kept prolong the sale, as SOON as I completed a credit application and asked them to send me all the docus to purchase the car, they sold the car the next morning. Smh More
by AJ
Employees Worked With
Jerome Hodges
September 14, 2023
TJ was very attentive and understanding of my situation and found a better alternative vehicle than the one I originally scheduled to test drive. Great overall experience and found a better alternative vehicle than the one I originally scheduled to test drive. Great overall experience More
by jdjames8708
Employees Worked With
TJ
March 06, 2023
Wanted to thank Sherika Adams for her excellent customer service she was a big help to me an my husband she answered all our questions she even went out of her way to help me better understand about extende service she was a big help to me an my husband she answered all our questions she even went out of her way to help me better understand about extended warranties an printed out a bunch of different ones to choose from giving me her professional opinion on which one would be best for us. She made our experience very pleasant. We got a car back within a few hrs fixed an we ended up not even having to pay for the service just the $40.00 for the rental car. We will definitely be bringing our car back in the future. More
by Seriomichael087
Employees Worked With
Sherika Adams
November 17, 2022
Very kind staff! Easy process and great financial department! S/O to Hernan, Marvin, and the MVP Andrew in finance! Easy process and great financial department! S/O to Hernan, Marvin, and the MVP Andrew in finance! More
by MikeExtremeAutoDetail
Employees Worked With
Marvin White, Hernan Fortin, Andrew Francis
October 22, 2022
Sheehey gave me the best customer service from a dealership I have ever experienced. I waited more than 15 years to purchase a new vehicle and Sheehey made it nearly painless (paperwork is always p dealership I have ever experienced. I waited more than 15 years to purchase a new vehicle and Sheehey made it nearly painless (paperwork is always painful but no getting around that!). From the start, I stated exactly what type of vehicle I would like and Jacob politely and respectfully guided through their stock to narrow it down. My only regret is that I should have gotten more add-ons with the vehicle. If the great customer service continues, I am already planning another purchase from them. Thank you to the whole team but big shouts out to Jacab, Cici, and the gentleman that did the paperwork (sorry I forgot your name)! More
by Louis
Employees Worked With
Jacob Schauffer
October 16, 2022
I’m isaiah I’m 19 and when I went to Sheehy Nissan I had the best experience with the salesman Travis and his managers were a huge help in getting a very good deal done and also help me understand everythin the best experience with the salesman Travis and his managers were a huge help in getting a very good deal done and also help me understand everything that was going on they also had great customer service definitely will be recommending to friends and family More
by Isaiahnorwood1031
Employees Worked With
Travis Diggs
