Sheehy Lexus of Richmond

The people were very friendly except one. There was a salesman ( Renjit) who should not work at a place like Lexus. I was almost going to not to buy from this place if i did not have seen the There was a salesman ( Renjit) who should not work at a place like Lexus. I was almost going to not to buy from this place if i did not have seen the manager (Mike) and asked him to move that salesman from my sight. And he did and provided me with another sales representative. The other Salesman ( Rick) was great . And he showed how proffetional he is and because of him i would recommend your deaership to other people. Thank you Rich, Mike, Lenore and Lola for all your support. More

This was a class act !!!! When we first arrived and Newton greeted us, we said we were just interested in test driving a Lexus Rx 350. He quickly set us up and off we went. A When we first arrived and Newton greeted us, we said we were just interested in test driving a Lexus Rx 350. He quickly set us up and off we went. At no time did he use high pressure tactics as so many salesmen tend to do. We then proceeded to drive 7 other vehicles of various makes and models over the next few weeks. We called Newton and said we wanted to take a second test drive. Again it was a quick and easy process. He treated us with kindness and respect ... no arm twisting. With Real Estate, a home sells itself ... not the agent. The same is true with a car. A great product sells itself. On Sunday we were over to the Dealership and noticed the Deep Sea Mica Rx 350 in the front row. On Monday we gave Newton a call to say we wanted one with that color, but we weren't interested in the 19" wheels or the towing package. He ended up getting the tires switched out for us, since it is difficult to find one with that color. Papers were prepared, and after some negotiation Tuesday evening, the car was ours. Lola spent 2 hours with us Wednesday to make sure we understood the car before we drove off. She too was very helpful and professional. All in all, it was a very pleasant experience with your Dealership!!! More

WOW is an understatement!! What an awesome experience buying a used car! I was greeted as soon as I stepped on the sidewalk by a very friendly gentleman. However, I had an app What an awesome experience buying a used car! I was greeted as soon as I stepped on the sidewalk by a very friendly gentleman. However, I had an appointment previously scheduled with Nick to look at a used Rav4 Ltd. I had a couple phone calls previously with Nick prior to getting to the dealership. I had a 2 hour drive one way and didn't want to waste my time. I pretty much walked in and the turned around to find the Rav4 Ltd waiting for me to test drive. After getting back from the test drive (which didn't take to long for me to decide this WAS the vehicle for me), Nick had the papers waiting for me to review. I transferred all of my belongings from my old car. David then came for me to sign the papers. He was soooo nice and friendly (clean and smelling good in his office!) This was absolutely the best dealership purchase experience that I have ever had. I will definitely recommend this dealership to everyone in need of a vehicle. Thanks More

Best Sales Experience so far lI bought my 3rd car, another GX, from Rick Fox at Lexus of Richmond last Friday. My original salesman in 1999 was Osama and then, in 2008, Tink howe lI bought my 3rd car, another GX, from Rick Fox at Lexus of Richmond last Friday. My original salesman in 1999 was Osama and then, in 2008, Tink however, this time, I had a much better sales experience. I didn't feel pressured or hi jinxed and Rick gave me my space, answered all of my questions and worked to get a deal that made me happy. I left loving my car and feeling good about the sales experience. I would definitely recommend Rick to anyone looking for a new Lexus! More

No comparison We shopped at Charles Barker in Newport News and Lexus of Richmond. There was no comparison between them. On price and service Richmond wins hands dow We shopped at Charles Barker in Newport News and Lexus of Richmond. There was no comparison between them. On price and service Richmond wins hands down. More

Lease purchase review After several discussions we settled on a competitive price, avoiding that in the future would make me bring all my car business to Richmond Lexus After several discussions we settled on a competitive price, avoiding that in the future would make me bring all my car business to Richmond Lexus More

Must Buy! I don't where to start. I bought a 2008 ES 350 that looks and drives like a brand new car. Rick Bernard put together a purchase package I just could I don't where to start. I bought a 2008 ES 350 that looks and drives like a brand new car. Rick Bernard put together a purchase package I just couldn't pass up. The car allowance for my trade in blew me away and the financing, well it was the best deal in all my years of purchasing vehicles. Dealing with Richmond Lexus was a pleasure, I look forward to my next purchase. More

Great experience and help when purchasing first Lexus! We are a young couple who was searching for a new car when my husbands car unexpectantly died on us. We went to Lexus after looking at other cars and We are a young couple who was searching for a new car when my husbands car unexpectantly died on us. We went to Lexus after looking at other cars and we were overly pleased with the amount of customer service and assistance we received once we got there! Shawn was great going over all of the options we had, and was very thorough while assisting us and making sure all of our needs were met. We explained to Shawn our price range and were pleasantly surprised to find out a Lexus wasn't out of our young couples price range! Highly suggest going there, great service throughout the whole company! Jordan was very helpful in assisting my husband with setting up all the technology features of the car and finding out about features he would have never known about! More

Another satisfied purchase of my 3rd. RX . Another satisfied purchase of my 3 rd .RX .working with Jerry Marple , makes the experience easy. Just love my new Lexus. Thanks Jerry for all your he Another satisfied purchase of my 3 rd .RX .working with Jerry Marple , makes the experience easy. Just love my new Lexus. Thanks Jerry for all your help .... More

Excellent experience Have for the third time purchased a new Lexus through this dealership. I think that in itself is a compliment. Professional and customer oriented wh Have for the third time purchased a new Lexus through this dealership. I think that in itself is a compliment. Professional and customer oriented which makes for a pleasant experience. Service afterwards is also second-to-none. More