Sheehy Lexus of Richmond

Wonderful Service: Robert Norton is the BEST! My husband and I have been coming to Lexus of Richmond since 2006 to get our GX SUVs. This is due to the wonderful, trustworthy relationship we devel My husband and I have been coming to Lexus of Richmond since 2006 to get our GX SUVs. This is due to the wonderful, trustworthy relationship we developed with Mr. Robert Norton. We absolutely trust his honesty in all aspects of car buying. He is straightforward and honest. Everyone at the dealership is very helpful. Lola was also very helpful in explaining how the features worked for our new GX460. We are very grateful for their outstanding customer service and would recommend anyone go here to purchase a Lexus. The fact that we drive over 100 miles each time to come to this dealership when looking for a new vehicle is a testimony to their OUTSTANDING service and Mr. Norton's character and integrity. Thank you again for the phenomenal experience. Sincerely, Roona and Steve More

We keep coming back to Lexus This is our fifth Lexus purchase over many years and Jerry Marple has been our salesperson for every one of them. When we're in the market for a new L This is our fifth Lexus purchase over many years and Jerry Marple has been our salesperson for every one of them. When we're in the market for a new Lexus (or just thinking about it) we go straight to Jerry for his perspective. His no pressure salesmanship is a real plus when we're in the decision-making process. He's an excellent salesperson!! My new GX is beautiful and I love all the features! More

Great service and follow up. Eddie Jennings was such a wonderful person to interact with when purchasing an automobile at Lexus of Richmond. Great service from an outstanding ind Eddie Jennings was such a wonderful person to interact with when purchasing an automobile at Lexus of Richmond. Great service from an outstanding individual. His relationship continues after the purchased and unlike some sales persons, Mr. Jennings always have time for a conversation when he sees you. I would recommend him to anyone that is looking to purchase a new or used automobile. More

Straight Forward My experience was a straight forward process. Rusty was very informative and flexible in laying out options for me to consider. I am very happy with m My experience was a straight forward process. Rusty was very informative and flexible in laying out options for me to consider. I am very happy with my purchase. The car is beautiful and wonderful to drive. More

Joe is an asset to Lexus I am a first time Lexus buyer. I was incredibly impressed by my salesman Joe. He instantly greeted me the moment he saw me on the lot. He took a great I am a first time Lexus buyer. I was incredibly impressed by my salesman Joe. He instantly greeted me the moment he saw me on the lot. He took a great amount of time in test driving multiple cars and explaining the differences/features/advantages between the RX and the NX. Any questions I had that he did not have the answers he sought them out and informed me in a timely manner. I could not have asked for a better salesman to start me on my Lexus journey in the NX200t. I feel like Joe and the Lexus of Richmond went above and beyond to get me in my car by Christmas and it was greatly appreciated! More

A THOROUGHLY PLEASANT NEW CAR SHOPPING EXPERIENCE ! Carla was knowledgeable about product and very pleasant . She was extremely helpful and willing to explain and train me in using the features , with w Carla was knowledgeable about product and very pleasant . She was extremely helpful and willing to explain and train me in using the features , with which I was unfamiliar . The follow-up service calls have been dealt with efficiently and in a timely manner . Lexus of Richmond has found another loyal customer . More

Excellent from sales to service We have been Lexus owners for many years and have had a great experience each visit. Everyone is friendly from the moment you drive up! We have been Lexus owners for many years and have had a great experience each visit. Everyone is friendly from the moment you drive up! More

Amazing customer service I was in the market for a used Lexus and was floored with how through and friendly this dealership was. Based on my experience I would visit them fir I was in the market for a used Lexus and was floored with how through and friendly this dealership was. Based on my experience I would visit them first when I am in the market again for a car. Truly caring and amazing and I wasn't buying their most expensive car by a long shot. More

"A FAMILY TRADITION," THE LEXUS OF RICHMOND FAMILY! My family and I LOVE the Lexus of Richmond dealership or better said, the Lexus family! Everyone knows our names and treats us like family. Over 20 My family and I LOVE the Lexus of Richmond dealership or better said, the Lexus family! Everyone knows our names and treats us like family. Over 20 years a loyal customer and over 25 Lexus vehicles later, I have just purchased the 2015 NX200t, by the way the first one in Richmond! These vehicles are the finest ones in the automotive industry. That combined with the BEST dealership anywhere, makes it possible to purchase with complete confidence to make car buying a no brainer! I have never negotiated or haggled over a car purchase because I know that my "family" always has my best interest at heart. Jerry Marple is not only my car salesman, but a dear friend. To George Whitlow, Tom Flood and everyone else at Lexus of Richmond a sincere thank you for taking care of me and my family. Joe Winston More

Outstanding Experience! We recently purchased our first Lexus from Lexus of Richmond. Our initial contact was with Mike Quigley. Mike was so helpful as we planned our 125-mil We recently purchased our first Lexus from Lexus of Richmond. Our initial contact was with Mike Quigley. Mike was so helpful as we planned our 125-mile trip to the dealership. He met us when we arrived, answered our questions and eventually referred us to Carla Spadaro. Carla seemed like an old friend from the moment we met her. Her knowledge of the product was impressive, she answered every question but we never felt as if we were being pressured. Once we decided on the RX 350, including the options and wheels of our choosing, Carla took care of the rest... she made it happen. The entire process was seamless. Carla and Mike more than exceeded our expectations; we have never encountered such a positive car-buying experience. The day we picked up our new Lexus, David Mickens processed our paperwork. He, too, was friendly, knowledgeable and helpful in explaining additional services. Every person that we encountered was friendly and extremely helpful, including Lola, the technology specialist, who quickly synced my phone with the vehicle. We will recommend Lexus of Richmond to our family and friends, and we're certain that we will return to Lexus of Richmond when we purchase our next vehicle. More