Sheehy Lexus of Richmond

A THOROUGHLY PLEASANT NEW CAR SHOPPING EXPERIENCE ! Carla was knowledgeable about product and very pleasant . She was extremely helpful and willing to explain and train me in using the features , with w Carla was knowledgeable about product and very pleasant . She was extremely helpful and willing to explain and train me in using the features , with which I was unfamiliar . The follow-up service calls have been dealt with efficiently and in a timely manner . Lexus of Richmond has found another loyal customer . More

Excellent from sales to service We have been Lexus owners for many years and have had a great experience each visit. Everyone is friendly from the moment you drive up! We have been Lexus owners for many years and have had a great experience each visit. Everyone is friendly from the moment you drive up! More

Amazing customer service I was in the market for a used Lexus and was floored with how through and friendly this dealership was. Based on my experience I would visit them fir I was in the market for a used Lexus and was floored with how through and friendly this dealership was. Based on my experience I would visit them first when I am in the market again for a car. Truly caring and amazing and I wasn't buying their most expensive car by a long shot. More

"A FAMILY TRADITION," THE LEXUS OF RICHMOND FAMILY! My family and I LOVE the Lexus of Richmond dealership or better said, the Lexus family! Everyone knows our names and treats us like family. Over 20 My family and I LOVE the Lexus of Richmond dealership or better said, the Lexus family! Everyone knows our names and treats us like family. Over 20 years a loyal customer and over 25 Lexus vehicles later, I have just purchased the 2015 NX200t, by the way the first one in Richmond! These vehicles are the finest ones in the automotive industry. That combined with the BEST dealership anywhere, makes it possible to purchase with complete confidence to make car buying a no brainer! I have never negotiated or haggled over a car purchase because I know that my "family" always has my best interest at heart. Jerry Marple is not only my car salesman, but a dear friend. To George Whitlow, Tom Flood and everyone else at Lexus of Richmond a sincere thank you for taking care of me and my family. Joe Winston More

Outstanding Experience! We recently purchased our first Lexus from Lexus of Richmond. Our initial contact was with Mike Quigley. Mike was so helpful as we planned our 125-mil We recently purchased our first Lexus from Lexus of Richmond. Our initial contact was with Mike Quigley. Mike was so helpful as we planned our 125-mile trip to the dealership. He met us when we arrived, answered our questions and eventually referred us to Carla Spadaro. Carla seemed like an old friend from the moment we met her. Her knowledge of the product was impressive, she answered every question but we never felt as if we were being pressured. Once we decided on the RX 350, including the options and wheels of our choosing, Carla took care of the rest... she made it happen. The entire process was seamless. Carla and Mike more than exceeded our expectations; we have never encountered such a positive car-buying experience. The day we picked up our new Lexus, David Mickens processed our paperwork. He, too, was friendly, knowledgeable and helpful in explaining additional services. Every person that we encountered was friendly and extremely helpful, including Lola, the technology specialist, who quickly synced my phone with the vehicle. We will recommend Lexus of Richmond to our family and friends, and we're certain that we will return to Lexus of Richmond when we purchase our next vehicle. More

The people were very friendly except one. There was a salesman ( Renjit) who should not work at a place like Lexus. I was almost going to not to buy from this place if i did not have seen the There was a salesman ( Renjit) who should not work at a place like Lexus. I was almost going to not to buy from this place if i did not have seen the manager (Mike) and asked him to move that salesman from my sight. And he did and provided me with another sales representative. The other Salesman ( Rick) was great . And he showed how proffetional he is and because of him i would recommend your deaership to other people. Thank you Rich, Mike, Lenore and Lola for all your support. More

This was a class act !!!! When we first arrived and Newton greeted us, we said we were just interested in test driving a Lexus Rx 350. He quickly set us up and off we went. A When we first arrived and Newton greeted us, we said we were just interested in test driving a Lexus Rx 350. He quickly set us up and off we went. At no time did he use high pressure tactics as so many salesmen tend to do. We then proceeded to drive 7 other vehicles of various makes and models over the next few weeks. We called Newton and said we wanted to take a second test drive. Again it was a quick and easy process. He treated us with kindness and respect ... no arm twisting. With Real Estate, a home sells itself ... not the agent. The same is true with a car. A great product sells itself. On Sunday we were over to the Dealership and noticed the Deep Sea Mica Rx 350 in the front row. On Monday we gave Newton a call to say we wanted one with that color, but we weren't interested in the 19" wheels or the towing package. He ended up getting the tires switched out for us, since it is difficult to find one with that color. Papers were prepared, and after some negotiation Tuesday evening, the car was ours. Lola spent 2 hours with us Wednesday to make sure we understood the car before we drove off. She too was very helpful and professional. All in all, it was a very pleasant experience with your Dealership!!! More

WOW is an understatement!! What an awesome experience buying a used car! I was greeted as soon as I stepped on the sidewalk by a very friendly gentleman. However, I had an app What an awesome experience buying a used car! I was greeted as soon as I stepped on the sidewalk by a very friendly gentleman. However, I had an appointment previously scheduled with Nick to look at a used Rav4 Ltd. I had a couple phone calls previously with Nick prior to getting to the dealership. I had a 2 hour drive one way and didn't want to waste my time. I pretty much walked in and the turned around to find the Rav4 Ltd waiting for me to test drive. After getting back from the test drive (which didn't take to long for me to decide this WAS the vehicle for me), Nick had the papers waiting for me to review. I transferred all of my belongings from my old car. David then came for me to sign the papers. He was soooo nice and friendly (clean and smelling good in his office!) This was absolutely the best dealership purchase experience that I have ever had. I will definitely recommend this dealership to everyone in need of a vehicle. Thanks More

Best Sales Experience so far lI bought my 3rd car, another GX, from Rick Fox at Lexus of Richmond last Friday. My original salesman in 1999 was Osama and then, in 2008, Tink howe lI bought my 3rd car, another GX, from Rick Fox at Lexus of Richmond last Friday. My original salesman in 1999 was Osama and then, in 2008, Tink however, this time, I had a much better sales experience. I didn't feel pressured or hi jinxed and Rick gave me my space, answered all of my questions and worked to get a deal that made me happy. I left loving my car and feeling good about the sales experience. I would definitely recommend Rick to anyone looking for a new Lexus! More

No comparison We shopped at Charles Barker in Newport News and Lexus of Richmond. There was no comparison between them. On price and service Richmond wins hands dow We shopped at Charles Barker in Newport News and Lexus of Richmond. There was no comparison between them. On price and service Richmond wins hands down. More