Sheehy Lexus of Richmond

Positive experience The reason for our initial visit was to look at certified used 350RX vehicles but we ultimately also considered a new 350RX. Nick was very patient, k The reason for our initial visit was to look at certified used 350RX vehicles but we ultimately also considered a new 350RX. Nick was very patient, knowledgeable and helpful as we considered the pros and cons of each option. He answered all of our questions and provided us with information that assisted us in making the best buying decision for us. At no time did we ever feel pressured either way. After the purchase of our new suv, he gave an excellent demonstration of the features of the vehicle and gave us the hands-on opportunity to show that we understood and could use the features. He also encouraged us to call him anytime in the future if we had questions. Options for extended warranty, protective paint coating, etc. were well explained by David but we were not pressured to purchase any of them. Overall, our experience at the dealership was very positive. More

Wonderful facility,wonderful experience! From the moment I arrived to the moment I left I was treated with warmth and kindness by the whole staff. Rick was an excellent salesman. They give yo From the moment I arrived to the moment I left I was treated with warmth and kindness by the whole staff. Rick was an excellent salesman. They give you the attention and care you expect from a Lexus dealership. An outstanding experience! More

bmw 528i I enjoyed working with Eddie and the others Involved. The only complaint that I would have is the car was advertised as having navigation and it does I enjoyed working with Eddie and the others Involved. The only complaint that I would have is the car was advertised as having navigation and it does not. More

Awesome ! Lexus of Richmond went the extra mile to make my Lexus experience superb ! I have always been a Toyota guy, and moved up last week to the Lexus NX200t Lexus of Richmond went the extra mile to make my Lexus experience superb ! I have always been a Toyota guy, and moved up last week to the Lexus NX200t ! What an awesome ride ! There is a 4 month wait on the NX if you special order, and they found the perfect one for me without having to wait ! Mike Quigley and Rick Fox were awesome to work with. I recommend Lexus of Richmond if you want that extra personal care when buying your new Lexus ! I drove three hours , and I must say it was well worth the drive. More

Lexus is Awesome! Once you go Lexus, it is hard to go back to anything else. I have owned a used Lexus I purchased from a family member for about 5 years now. I have be Once you go Lexus, it is hard to go back to anything else. I have owned a used Lexus I purchased from a family member for about 5 years now. I have been to Lexus of Richmond for service before (which was a great experience too) but this was my first experience with them for a purchase. Rick Fox helped me and he was very friendly and knowledgeable. I ended up getting a great deal on the car too! Lenore back in Finance was super awesome as well. Everyone was fun and not pushy which I enjoyed. More

Wonderful Service: Robert Norton is the BEST! My husband and I have been coming to Lexus of Richmond since 2006 to get our GX SUVs. This is due to the wonderful, trustworthy relationship we devel My husband and I have been coming to Lexus of Richmond since 2006 to get our GX SUVs. This is due to the wonderful, trustworthy relationship we developed with Mr. Robert Norton. We absolutely trust his honesty in all aspects of car buying. He is straightforward and honest. Everyone at the dealership is very helpful. Lola was also very helpful in explaining how the features worked for our new GX460. We are very grateful for their outstanding customer service and would recommend anyone go here to purchase a Lexus. The fact that we drive over 100 miles each time to come to this dealership when looking for a new vehicle is a testimony to their OUTSTANDING service and Mr. Norton's character and integrity. Thank you again for the phenomenal experience. Sincerely, Roona and Steve More

We keep coming back to Lexus This is our fifth Lexus purchase over many years and Jerry Marple has been our salesperson for every one of them. When we're in the market for a new L This is our fifth Lexus purchase over many years and Jerry Marple has been our salesperson for every one of them. When we're in the market for a new Lexus (or just thinking about it) we go straight to Jerry for his perspective. His no pressure salesmanship is a real plus when we're in the decision-making process. He's an excellent salesperson!! My new GX is beautiful and I love all the features! More

Great service and follow up. Eddie Jennings was such a wonderful person to interact with when purchasing an automobile at Lexus of Richmond. Great service from an outstanding ind Eddie Jennings was such a wonderful person to interact with when purchasing an automobile at Lexus of Richmond. Great service from an outstanding individual. His relationship continues after the purchased and unlike some sales persons, Mr. Jennings always have time for a conversation when he sees you. I would recommend him to anyone that is looking to purchase a new or used automobile. More

Straight Forward My experience was a straight forward process. Rusty was very informative and flexible in laying out options for me to consider. I am very happy with m My experience was a straight forward process. Rusty was very informative and flexible in laying out options for me to consider. I am very happy with my purchase. The car is beautiful and wonderful to drive. More

Joe is an asset to Lexus I am a first time Lexus buyer. I was incredibly impressed by my salesman Joe. He instantly greeted me the moment he saw me on the lot. He took a great I am a first time Lexus buyer. I was incredibly impressed by my salesman Joe. He instantly greeted me the moment he saw me on the lot. He took a great amount of time in test driving multiple cars and explaining the differences/features/advantages between the RX and the NX. Any questions I had that he did not have the answers he sought them out and informed me in a timely manner. I could not have asked for a better salesman to start me on my Lexus journey in the NX200t. I feel like Joe and the Lexus of Richmond went above and beyond to get me in my car by Christmas and it was greatly appreciated! More