Sheehy Lexus of Richmond

Happy!! I am retired from the new / used car business after 27 years. 15 of these years spent in sales. Everything was done correctly and timely from greet an I am retired from the new / used car business after 27 years. 15 of these years spent in sales. Everything was done correctly and timely from greet and meet to final delivery. Robert was just as much on top of things as I used to be and that means a lot to me! The overall dealer support to him seemed very good and that makes a HUGE difference in the delivery process....clean up , finance etc. I was also glad to hear that Mr. Whitlow actually cared about his employees! (I asked Robert ). Wow...This makes a big difference in the overall attitude of the dealership and also makes your atmosphere more pleasant than usual for the customers. Unfortunately many dealer principals could really care less about their employees well being in today's REAL world and many customers DO feel that . Not the case at Lexus of Richmond. Great job. More

Thorough and painless Rick Fox was patient, very patient, in helping us purchase our RX350. He had all the paperwork lined up so there were no drawn out processes. He tau Rick Fox was patient, very patient, in helping us purchase our RX350. He had all the paperwork lined up so there were no drawn out processes. He taught me how to use all of the vehicle's features and gave me resources to learn more. More

Great Job! I just traded in my 2008 IS250 for a 2015. I am very pleased with all aspects of the transaction and with the salesman that I dealt with on this. Th I just traded in my 2008 IS250 for a 2015. I am very pleased with all aspects of the transaction and with the salesman that I dealt with on this. Thanks for a great car buying experience. More

Great service and spot-on product knowledge! This was our third Lexus purchase and the first from this dealership. We were treated like royalty from the start by an exceptional salesman who answ This was our third Lexus purchase and the first from this dealership. We were treated like royalty from the start by an exceptional salesman who answered all the questions we had. We had a good idea what we wanted when we made our first visit but that all changed when we decided to give the IS250 a test drive. We pick up the new car tomorrow and all the paperwork for the transaction has already been taken care of! Looking forward to the new car delivery!!! More

Was great experience! Great service and assistance. Robert Norton great salesman. 4th car we have bought from him! He was very helpful and courteous. We like him a lot. Great service and assistance. Robert Norton great salesman. 4th car we have bought from him! He was very helpful and courteous. We like him a lot. More

Informative, non pressured and professional. First time Lexus buyer, went straight from the Audi dealer to Lexus of Richmond. Not being 100% on the decision for Audi, I wanted to give Lexus a tr First time Lexus buyer, went straight from the Audi dealer to Lexus of Richmond. Not being 100% on the decision for Audi, I wanted to give Lexus a try. Wise choice, not only did I make a better choice on a vehicle, but the overall experience with the sales staff was excellent. Glad I gave Lexus of Richmond an opportunity. More

Outstanding Sales The Sale staff is outstanding. There was no pressure to buy and the salesman was very professional. He answered all my question and provided additiona The Sale staff is outstanding. There was no pressure to buy and the salesman was very professional. He answered all my question and provided additional information to assist in the purchase of the car. More

2013 rx350 purchase Newton Rector was most knowledgeable, patient and thorough in his service to us. His explained things very clearly. His assistance in covering the n Newton Rector was most knowledgeable, patient and thorough in his service to us. His explained things very clearly. His assistance in covering the navigation system was easy to understand, proactive and respectful to us. David Mickens was thorough and considerate in the financial aspect. It was an easy endeavor. More

Excellent dealership. Have purchased from this dealership previously and have my cars serviced here. People are friendly and helpful. Rick Fox is excellent and I have purch Have purchased from this dealership previously and have my cars serviced here. People are friendly and helpful. Rick Fox is excellent and I have purchased multiple cars from him, and will continue to do so. More

Purchase of new Lexus 450 RX Hybrid Car was on time; met at door; given coffee; signed papers; Mr. Fox accompanied us to car and demonstrated devices or such new to us. Car was on time; met at door; given coffee; signed papers; Mr. Fox accompanied us to car and demonstrated devices or such new to us. More