Sheehy Lexus of Richmond

Overall outstanding experience In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overn In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overnite UPS and FedEx. I was completely satisfied with the customer service and overall response that I have received. Rick Bernard and his colleagues handled the process from Lexus, and he was knowledgeable, personable and offered thorough attention to detail. Thank you More

Terrible collision service The collision center is the worst department at Lexus of Richmond. Both customer service and quality control are sub par compared to other dealers ie. The collision center is the worst department at Lexus of Richmond. Both customer service and quality control are sub par compared to other dealers ie. McGeorge. More

Happy client Eddie Jennings walked me through the car buying process professionally and with great patience. A painless experience! After delivery help with car sy Eddie Jennings walked me through the car buying process professionally and with great patience. A painless experience! After delivery help with car systems a real plus. Enjoyed working with Eddie and Maurice Hence in finance. First class dealership! More

Carla is a wonderful saleperson! Carla was great. She found the right car for us and facilitated our purchase with almost no problems for us even though our needs and requests were a Carla was great. She found the right car for us and facilitated our purchase with almost no problems for us even though our needs and requests were a bit unusual. She answered all of our questions and willingly helped acquaint us with the new features on our new car. The whole experience was actually fun. You asked how many cars did we drive before we bought a new Lexus RX350. Only one. We traded a 2011 RX350 and we wanted another one. The car is incredible. The only drawback I would say is that the navigation system is too complex. It is certainly too complex to operate when driving and the way it is situated it encourages you to operate it when you drive. I would judge that to be a bad design decision on the part of Lexus. More

New Car Purchase The sales process at Lexus of Richmond was easy and very straightforward, Newton Rector located the exact vehicle I was interested in and provided a s The sales process at Lexus of Richmond was easy and very straightforward, Newton Rector located the exact vehicle I was interested in and provided a seamless customer experience. He took his time to ensure that I was getting exactly what I wanted and worked to make sure that I received the best possible price on my new 2016 ES. Lenore Parker in the business office made the final purchase transaction lightning fast, I was in and out of her office in less than 30 minutes, in total it took me less that 2 hours from test drive to completion of the sale. I would highly recommend the entire Lexus of Richmond team! More

Great service by Newton Rector! My wife and I purchased a used RX 350. I am often leery of car sales folks but Newton was absolutely great. he understood what we wanted and found u My wife and I purchased a used RX 350. I am often leery of car sales folks but Newton was absolutely great. he understood what we wanted and found us a great car at a competitive price. We are appreciative of his effort and honesty. We now drive 3 Lexus' and all are handled by the great service department (we will miss Lee Welch!). This dealership is great. More

Customer Experience The sales process was an excellent customer experience. We enjoyed working with Robert Norton, Lenore Parker, and the technology specialist who perfor The sales process was an excellent customer experience. We enjoyed working with Robert Norton, Lenore Parker, and the technology specialist who performed the overview of the vehicle. More

Exceptional Staff Joe and Lenore were both very professional and friendly. They made our car buying experience very happy and easy through their knowledge and professio Joe and Lenore were both very professional and friendly. They made our car buying experience very happy and easy through their knowledge and professionalism. Definitely will recommend them to friends if they are looking for buying Lexus. Thanks! More

Enjoyable purchase Did not start my day with a purchase in mind but after talking with my family we decided let's just look at options. It became aware that I had so man Did not start my day with a purchase in mind but after talking with my family we decided let's just look at options. It became aware that I had so many great options and the staff helped me through the deciding moment. A wonderful experience. Incredible service so friendly and honest More

Our salesman - Mr. Mickens-and others Our salesman, Mr Mickens, was knowledgeable yet compassionate about my goal to replace my wonderful 1999 Lexus with a new one. He never pressured. He Our salesman, Mr Mickens, was knowledgeable yet compassionate about my goal to replace my wonderful 1999 Lexus with a new one. He never pressured. He found a way for me to stay within by budget- which I sincerely appreciate.The finance person and the technology attendant broke everything down, never rushed us, and had a great sense of humor! More