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Sheehy Lexus of Richmond
N Chesterfield, VA
271 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 271 reviews
April 13, 2017
The worst customer service experience I went in for a diagnostic and came out with a 6600 dollar bill and a car running hot. I was told I needed a new car by Dale. Maurice assisted me in t I went in for a diagnostic and came out with a 6600 dollar bill and a car running hot. I was told I needed a new car by Dale. Maurice assisted me in this process that never happened. Mind u, i am a single mother, a teacher, bereaving the loss of a family member and did not get the service I was expecting from this dealership. I will never go back nor recommend anyone to go here bc they will hot talk u out of ur panties if u dont have common sense. More
by Lexus1
Employees Worked With
Dale Farley, Maurice Hence
March 31, 2017
Excellent Service Department The service department is top notch! We drove 2 hours to have recall work done and were given a loaner, as well as a $50 gift card for our trouble. Da The service department is top notch! We drove 2 hours to have recall work done and were given a loaner, as well as a $50 gift card for our trouble. Dale was very helpful and a pleasure to deal with. More
by Donna Heidel
Employees Worked With
Dale Farley
March 28, 2017
Excellent experience. My husband and I are both returning customers of Lexus of Richmond. We have found everyone at this dealership to be so professional. Our past expe My husband and I are both returning customers of Lexus of Richmond. We have found everyone at this dealership to be so professional. Our past experience with both sales and service have been very business like and pleasant. Mr. Meekins has sold us a total of four vehicles and worked very hard to be sure we were satisfied customers. Lola Gilbert was so thorough in explaining all the functions of our new vehicles. We would not ever think of going anywhere else for our automotive. More
by MCMAY
Employees Worked With
David Mickens
November 10, 2016
HORRIFIC EXPERIENCE! My wife and I recently visited this dealership with hopes of leaving with a new vehicle, but instead left feeling extremely disrespected. Mr. Quigley My wife and I recently visited this dealership with hopes of leaving with a new vehicle, but instead left feeling extremely disrespected. Mr. Quigley has NO business dealing with the public and Lexus of Richmond should be ashamed of this poor representation of such a fine product. More
by Lann
Employees Worked With
Mike Quigley
November 06, 2016
Good response to tire replacement error I had a tire replaced on ES 350 due to damage resulting from hitting a nail. Although the incorrect brand was mistakenly installed, management dealt I had a tire replaced on ES 350 due to damage resulting from hitting a nail. Although the incorrect brand was mistakenly installed, management dealt with the problem once I brought it to the dealership's attention. The work itself was very good quality - not a mark on the rim. More
by ES 350
Employees Worked With
Chuck Picco
September 08, 2016
Fantastic Experience After having spent many years in the car business myself, I found myself on the "other side of the table" having to purchase a vehicle. Lexus of Richm After having spent many years in the car business myself, I found myself on the "other side of the table" having to purchase a vehicle. Lexus of Richmond was respectful of my time and made it a very smooth transaction. Justin and Shawn had the vehicle ready for delivery when I arrived and Maurice had the paperwork ready for me to sign. Thank you guys for a great experience! More
by BSRVA
Employees Worked With
Shawn Gusti, Maurice Hence, Justin Seachrest
August 15, 2016
Customer satisfaction Buying a car from Lexus of Richmond was so much fun. Bryan Dugas treated my family with respect and met every need we had. They got the price of the v Buying a car from Lexus of Richmond was so much fun. Bryan Dugas treated my family with respect and met every need we had. They got the price of the vehicle down to where I felt the most comfortable in paying with no haggling. I will definitely buy from them again. More
by Renado Lewis
Employees Worked With
Sandra Brown, Bryan Dugas
June 07, 2016
Overall outstanding experience In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overn In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overnite UPS and FedEx. I was completely satisfied with the customer service and overall response that I have received. Rick Bernard and his colleagues handled the process from Lexus, and he was knowledgeable, personable and offered thorough attention to detail. Thank you More
by Badger p-car
Employees Worked With
Shawn Gusti, Rick Bernard, Alex Jackson
January 02, 2016
Terrible collision service The collision center is the worst department at Lexus of Richmond. Both customer service and quality control are sub par compared to other dealers ie. The collision center is the worst department at Lexus of Richmond. Both customer service and quality control are sub par compared to other dealers ie. McGeorge. More
by dyj1965
Employees Worked With
Randy Soles, Ashlie Hargitt
November 17, 2015
Happy client Eddie Jennings walked me through the car buying process professionally and with great patience. A painless experience! After delivery help with car sy Eddie Jennings walked me through the car buying process professionally and with great patience. A painless experience! After delivery help with car systems a real plus. Enjoyed working with Eddie and Maurice Hence in finance. First class dealership! More
by DRK
Employees Worked With
Eddie Jennings, Maurice Hence
