Sheehy Lexus of Richmond

Good response to tire replacement error I had a tire replaced on ES 350 due to damage resulting from hitting a nail. Although the incorrect brand was mistakenly installed, management dealt I had a tire replaced on ES 350 due to damage resulting from hitting a nail. Although the incorrect brand was mistakenly installed, management dealt with the problem once I brought it to the dealership's attention. The work itself was very good quality - not a mark on the rim. More

Overall outstanding experience In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overn In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overnite UPS and FedEx. I was completely satisfied with the customer service and overall response that I have received. Rick Bernard and his colleagues handled the process from Lexus, and he was knowledgeable, personable and offered thorough attention to detail. Thank you More

Terrible collision service The collision center is the worst department at Lexus of Richmond. Both customer service and quality control are sub par compared to other dealers ie. The collision center is the worst department at Lexus of Richmond. Both customer service and quality control are sub par compared to other dealers ie. McGeorge. More

Happy client Eddie Jennings walked me through the car buying process professionally and with great patience. A painless experience! After delivery help with car sy Eddie Jennings walked me through the car buying process professionally and with great patience. A painless experience! After delivery help with car systems a real plus. Enjoyed working with Eddie and Maurice Hence in finance. First class dealership! More

Carla is a wonderful saleperson! Carla was great. She found the right car for us and facilitated our purchase with almost no problems for us even though our needs and requests were a Carla was great. She found the right car for us and facilitated our purchase with almost no problems for us even though our needs and requests were a bit unusual. She answered all of our questions and willingly helped acquaint us with the new features on our new car. The whole experience was actually fun. You asked how many cars did we drive before we bought a new Lexus RX350. Only one. We traded a 2011 RX350 and we wanted another one. The car is incredible. The only drawback I would say is that the navigation system is too complex. It is certainly too complex to operate when driving and the way it is situated it encourages you to operate it when you drive. I would judge that to be a bad design decision on the part of Lexus. More

New Car Purchase The sales process at Lexus of Richmond was easy and very straightforward, Newton Rector located the exact vehicle I was interested in and provided a s The sales process at Lexus of Richmond was easy and very straightforward, Newton Rector located the exact vehicle I was interested in and provided a seamless customer experience. He took his time to ensure that I was getting exactly what I wanted and worked to make sure that I received the best possible price on my new 2016 ES. Lenore Parker in the business office made the final purchase transaction lightning fast, I was in and out of her office in less than 30 minutes, in total it took me less that 2 hours from test drive to completion of the sale. I would highly recommend the entire Lexus of Richmond team! More

Great service by Newton Rector! My wife and I purchased a used RX 350. I am often leery of car sales folks but Newton was absolutely great. he understood what we wanted and found u My wife and I purchased a used RX 350. I am often leery of car sales folks but Newton was absolutely great. he understood what we wanted and found us a great car at a competitive price. We are appreciative of his effort and honesty. We now drive 3 Lexus' and all are handled by the great service department (we will miss Lee Welch!). This dealership is great. More