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Sheehy Lexus of Richmond

N Chesterfield, VA

4.2
270 Reviews

9703 Midlothian Tpke

N Chesterfield, VA

23235

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Showing 270 reviews

May 15, 2020

I just purchased my first Lexus after owning Acura vehicles for the last 20 years, and chose to visit Lexus of Richmond for service. My first experience with Lexus of Richmond was outstanding. From t More

by fscottpeer
Recommend Dealer
Yes
Employees Worked With
Daniel Dejarnette, Craig Taylor
May 22, 2019

Impeccable Customer Service Received 5 start service from star to finish. My salesman (Mr. Mickens) was so professional and knowledgeable about the vehicle (RC 350). In fact ever More

by Suez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Mickens
February 16, 2019

Disappointed- Tire Center Have been in this dealership many times in the past for service with no issues until now. Made an online appointment for a set of 4 tires and an align More

by ScApErTiSt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Kline
December 17, 2018

An experience to remember I am a new Lexus owner & schedule my first oil change at the dealership.  Let me first say from the time we pulled up to the time we departed, the exp More

by 1stlexus2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike;service, Mariah; cashier
December 08, 2018

Poor communication and bad business lexus collision center called me to pick up my vehicle after having it for 2 weeks. I noticed there was a dent on the driver side door that was suppos More

by Estelle55
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brook, Randy Soles, Trish Todd
June 26, 2018

The Collision Center of Lexus The customer service on Lexus collision center sucks. You buy an expensive car go for the repair and they do not even offer a ride back, there is no a More

by rit
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Collision Center
May 05, 2018

Service Tech mis-trust I called to make an appointment for a 60 thousand mile service, when I asked how much that service cost I was told $420.00 for my 2010 RX 350. My aski More

by tonictko
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I'm not really sure but I think his name was Mike, however I do not see his picture on the list.
November 14, 2017

Buying experience Alex Jackson was very professional in his dealing with us, and was very knowledgeable. The trade-in offer was fair, and we quickly agreed upon a pric More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Jackson
Nov 17, 2017 -

Sheehy Lexus of Richmond responded

Thank you for taking the time to share your recent experience Gary! Enjoy your new Lexus!

November 13, 2017

Sales consultant Mr. Alex Jackson Mr. Alex Jackson was super nice and very knowledgeable, first time Lexus owner and Mr. Jackson put us at ease throughout the process, went above and b More

by DreamNails2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Jackson
Nov 17, 2017 -

Sheehy Lexus of Richmond responded

Thank you for sharing your experience Tony - and for your recommendations! We appreciate it! Enjoy your new Lexus!

April 13, 2017

The worst customer service experience I went in for a diagnostic and came out with a 6600 dollar bill and a car running hot. I was told I needed a new car by Dale. Maurice assisted me in t More

by Lexus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dale Farley, Maurice Hence