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Sheehy Lexus of Richmond
N Chesterfield, VA
266 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 266 reviews
December 08, 2018
Poor communication and bad business lexus collision center called me to pick up my vehicle after having it for 2 weeks. I noticed there was a dent on the driver side door that was suppos lexus collision center called me to pick up my vehicle after having it for 2 weeks. I noticed there was a dent on the driver side door that was suppose to be repaired. No one said anything to me just gave me the keys. When I called to inquire why it was not fixed. The lady said a moble company would set up an appointment and come out to repair it. It’s been almost a week and I have not herd from the moble company. Also, all insurance covered damages should have been repaired before calling me to pick up my vehicle. It is bad business to deliver incomplete work and no explanation. More
by Estelle55
Employees Worked With
Brook, Randy Soles, Trish Todd
June 26, 2018
The Collision Center of Lexus The customer service on Lexus collision center sucks. You buy an expensive car go for the repair and they do not even offer a ride back, there is no a The customer service on Lexus collision center sucks. You buy an expensive car go for the repair and they do not even offer a ride back, there is no appointments so you have to wait longer. More
by rit
Employees Worked With
Collision Center
May 05, 2018
Service Tech mis-trust I called to make an appointment for a 60 thousand mile service, when I asked how much that service cost I was told $420.00 for my 2010 RX 350. My aski I called to make an appointment for a 60 thousand mile service, when I asked how much that service cost I was told $420.00 for my 2010 RX 350. My asking that question is such a normal question! Who would not want to know that information, however when I got there my Service Tech whom was friendly tried to stick it to me. Meaning he printed off a ticket that was well over $500 and I asked him why was I quoted $420.00 and his ticket shows over $500 and he stated that I had never been there before so it printed a generic ticket. I was so disappointed in that answer and that lead me to believe that the service tech was trying to get over on me,because a 60 thousand miles service should be $420.00 regardless if I ever been there or not. I did not say anything at that time because I was so upset. I have always seen so many dealerships on the news for over charging customers and making invalid claims to the customer. On 05/04/2018 I experienced it first hand. If I had not mention that it was a discrepancy between the ticket and what I was a the time of scheduling my appointment he would have gotten over. I now believe that the service writing have quota too meet and the service writer chose the wrong one when he got me. I will now look into writing to Lexus HQ to make them aware of the inconsistency with their employees. I just do not want to have to worry about if I'm being overcharged when I bring my car in. More
by tonictko
Employees Worked With
I'm not really sure but I think his name was Mike, however I do not see his picture on the list.
November 14, 2017
Buying experience Alex Jackson was very professional in his dealing with us, and was very knowledgeable. The trade-in offer was fair, and we quickly agreed upon a pric Alex Jackson was very professional in his dealing with us, and was very knowledgeable. The trade-in offer was fair, and we quickly agreed upon a price for the new vehicle. Follow up has been superb. More
by Gary
Employees Worked With
Alex Jackson
November 13, 2017
Sales consultant Mr. Alex Jackson Mr. Alex Jackson was super nice and very knowledgeable, first time Lexus owner and Mr. Jackson put us at ease throughout the process, went above and b Mr. Alex Jackson was super nice and very knowledgeable, first time Lexus owner and Mr. Jackson put us at ease throughout the process, went above and beyond to delivered documents to my business for signatures, now that's a 5-STAR service. I will definitely recommend Mr. Jackson to my families and friends when it comes to purchasing a new or pre-owned Lexus. Thanks again, Tony More
by DreamNails2017
Employees Worked With
Alex Jackson
April 13, 2017
The worst customer service experience I went in for a diagnostic and came out with a 6600 dollar bill and a car running hot. I was told I needed a new car by Dale. Maurice assisted me in t I went in for a diagnostic and came out with a 6600 dollar bill and a car running hot. I was told I needed a new car by Dale. Maurice assisted me in this process that never happened. Mind u, i am a single mother, a teacher, bereaving the loss of a family member and did not get the service I was expecting from this dealership. I will never go back nor recommend anyone to go here bc they will hot talk u out of ur panties if u dont have common sense. More
by Lexus1
Employees Worked With
Dale Farley, Maurice Hence
March 31, 2017
Excellent Service Department The service department is top notch! We drove 2 hours to have recall work done and were given a loaner, as well as a $50 gift card for our trouble. Da The service department is top notch! We drove 2 hours to have recall work done and were given a loaner, as well as a $50 gift card for our trouble. Dale was very helpful and a pleasure to deal with. More
by Donna Heidel
Employees Worked With
Dale Farley
March 28, 2017
Excellent experience. My husband and I are both returning customers of Lexus of Richmond. We have found everyone at this dealership to be so professional. Our past expe My husband and I are both returning customers of Lexus of Richmond. We have found everyone at this dealership to be so professional. Our past experience with both sales and service have been very business like and pleasant. Mr. Meekins has sold us a total of four vehicles and worked very hard to be sure we were satisfied customers. Lola Gilbert was so thorough in explaining all the functions of our new vehicles. We would not ever think of going anywhere else for our automotive. More
by MCMAY
Employees Worked With
David Mickens
November 10, 2016
HORRIFIC EXPERIENCE! My wife and I recently visited this dealership with hopes of leaving with a new vehicle, but instead left feeling extremely disrespected. Mr. Quigley My wife and I recently visited this dealership with hopes of leaving with a new vehicle, but instead left feeling extremely disrespected. Mr. Quigley has NO business dealing with the public and Lexus of Richmond should be ashamed of this poor representation of such a fine product. More
by Lann
Employees Worked With
Mike Quigley
November 06, 2016
Good response to tire replacement error I had a tire replaced on ES 350 due to damage resulting from hitting a nail. Although the incorrect brand was mistakenly installed, management dealt I had a tire replaced on ES 350 due to damage resulting from hitting a nail. Although the incorrect brand was mistakenly installed, management dealt with the problem once I brought it to the dealership's attention. The work itself was very good quality - not a mark on the rim. More
by ES 350
Employees Worked With
Chuck Picco
