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Sheehy Lexus of Richmond

N Chesterfield, VA

4.0
268 Reviews

9703 Midlothian Tpke

N Chesterfield, VA

23235

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Showing 268 reviews

January 20, 2012

Robert is always super professional and a wonderful problem solver. I was in for a repeat problem and Robert involved Daniel in service as well. Both Daniel and Robert are easy to work with and are com More

by Pierpark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jennel, Robert Jennell
January 20, 2012

I have very pleased working with Lexus of Richmond. Robert Jennell has been most helpful and easy to work with with all the service visits for my GS350. I purchased this vehicle at this dealership and More

by lakgastonx
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jennell, Robert Jennell
January 20, 2012

I own both a LS460 and an RX-400h. I purchased these cars from Richmond Lexus and have had all of the service performed at this dealership. They are wonderful. I live in Fredericksburg, 55 miles north of Ri More

by Dennis.Mays
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale farley, Dale Farley
January 20, 2012

I always look forward to my visits to Lexus of Richmond. Although it's a 30 minute drive from my house my experience is always great. Many employees know me by name and they always ask about my daughter. More

by mentrc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lee welch, Lee Welch
Jan 25, 2012 -

Sheehy Lexus of Richmond responded

Thank you for your feedback! We are glad to hear you enjoy the iPads and Starbucks coffee! We appreciate your continued business.

October 02, 2011

I have been in the market for a new car. On Saturday, May 24 2011 I attempted to purchase a car from Lexus of Richmond. I called and spoke to Alen Stewart and told him I would like to spend about $485.00 a m More

by dereky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean Gusti, Willie Stewart
Oct 07, 2011 -

Sheehy Lexus of Richmond responded

Derek, Thank you for taking the time to review our dealership on DealerRater.com. We are always interested in hearing feedback from our customers, both positive and negative, and learning how we can improve based on previous experiences. We apologize for the miscommunications and that we could not come to an agreement and work something out on the 2007 ES. We wish you the best of luck in your vehicle search. Lexus of Richmond

April 04, 2011

Went in for a rattling noise, they fixed the noise but the very next day the service engine soon light came on. Went back the next day they tell me the catalytic converter and a sensor had gone bad. Th More

by lita2011
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Winder
July 25, 2010

The Pre-owned Sales Manager, Shawn Gusti, was just great! Shawn was very professional and was willing to work with me on making this deal happen. A key point in the sale was my trade-in (05 RX330 Thundercl More

by CCT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Gusti, Willy Stewart, Casey Izzo, Sherrill Miller, Casey Izzo, Shawn Gusti
June 08, 2009

If here is a better dealer in the USA, I cannot imagine it. I am a nobody yet everytime I go in there, they make me feel special. They always treat me with respect. Their sales people are great to work wit More

by YyyyMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty (sales) Osama (finance) Roger (service), Roger Johnson, Rusty Miller
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