Sheehy Lexus of Richmond

I have been using Robert Jennell as my service advisor for years. He ALWAYS goes beyond the call of duty to help me. Whether it's advice on a repair decision or working me in on short notice he is alway for years. He ALWAYS goes beyond the call of duty to help me. Whether it's advice on a repair decision or working me in on short notice he is always helpful. He even recognizes me and knows my name - a small but personal touch that is appreciated. Grover Robinson More

consistently good service they have earned my trust consistently good service they have earned my trust i have dealt with this dealership for thirteen years (three vehicles) and i cannot remember consistently good service they have earned my trust i have dealt with this dealership for thirteen years (three vehicles) and i cannot remember a time when the problem was not fixed quickly they also have a good follow-up system More

The Service Advisors truly have their customers best interests at heart. I completely trust that they are being honest with me whenever I've experienced issues with my Lexus SUV and work to correct the interests at heart. I completely trust that they are being honest with me whenever I've experienced issues with my Lexus SUV and work to correct them in a timely manner. More

My experience at this dealership has always been positive. Their customer service is top notch. I've had a few issues with my Lexus, however the excellent service will keep me part of the Lexus fa positive. Their customer service is top notch. I've had a few issues with my Lexus, however the excellent service will keep me part of the Lexus family. More

Very friendly staff. I appreciate anyone who goes out of their way to help and Dale does just that. Dealing with an experience staff is always a +plus. I have confidence and trust in the Lexus Dealership. their way to help and Dale does just that. Dealing with an experience staff is always a +plus. I have confidence and trust in the Lexus Dealership. More

I have been a Lexus owner for over 10 years and I can't say enough about why I stay with the family. Not only is the car a well made car all around, I am so happy with the service I receive each time I go say enough about why I stay with the family. Not only is the car a well made car all around, I am so happy with the service I receive each time I go there either for an oil change, state inspection or just for a service check. My service representative, Robert Jennell, is so kind and accommodating of all my needs that coming there is just truly a pleasure. He makes my service visit a breeze and I am well on my way in no time. I can truly say the service department is what keeps me driving a Lexus with the friendliness, promptness, honesty, quality, and service!!! Robert Jennell is one of a kind and I will never think twice about taking my car anywhere else!!!! More

Loved my experience here. Most everyone was friendly and very accommodating, especially Mrs. Childs. Mrs. Childs never wrote me off for being 22 and was incredible to work with. I did feel as if some of the very accommodating, especially Mrs. Childs. Mrs. Childs never wrote me off for being 22 and was incredible to work with. I did feel as if some of the other staff was somewhat snooty but thats expected at any high end car dealership. The finance department worked wonders in coming down as low as possible on the price. I def. love this place and will return. More

MY 1999 LX has almost 250,000 miles and runs like new. I attribute that to the great service provided by Robert Jennell. Only through his personal concern for my vehicle running properly does it continue t attribute that to the great service provided by Robert Jennell. Only through his personal concern for my vehicle running properly does it continue to perform. I rely on him to advise me on the things i really need done and then let him arrange the service. With the high number of miles on the LX there isn't any warranty. I keep taking it to Lexus of Richmond due to the concern of my service advisor. He is a credit to their dealership and keeps me coming back. More

Robert is always super professional and a wonderful problem solver. I was in for a repeat problem and Robert involved Daniel in service as well. Both Daniel and Robert are easy to work with and are com problem solver. I was in for a repeat problem and Robert involved Daniel in service as well. Both Daniel and Robert are easy to work with and are committed to getting the job done to my satisfaction. More

I have very pleased working with Lexus of Richmond. Robert Jennell has been most helpful and easy to work with with all the service visits for my GS350. I purchased this vehicle at this dealership and Robert Jennell has been most helpful and easy to work with with all the service visits for my GS350. I purchased this vehicle at this dealership and have had all servicing done there. I plan to purchase a new Lexus vehicle in 2012 and will do so at this dealership.... More