Sheehy Lexus of Richmond

Lexus of Richmond is a wonderful place to get your car serviced at. Their Service and Auto Body shop has the friendliest staff and service advisors. Everyone treats you with respect, and they understand t serviced at. Their Service and Auto Body shop has the friendliest staff and service advisors. Everyone treats you with respect, and they understand the value of your car and the trust you place in them. I worked with Scott Winders when I brought the car in for service, and he always explains everything so thoroughly whenever I have questions about the car. Such a friendly and patient service advisor who I always trust my car to! Everyone there is so nice, and it's a pleasure to take my car there. Priya Murthy More

It is a pleasure to work with this dealership! Very comfortable wi-fi lounge with excellent coffee & snacks. The personnel are always friendly, courteous and helpful. They give me the information I n comfortable wi-fi lounge with excellent coffee & snacks. The personnel are always friendly, courteous and helpful. They give me the information I need to make a good decision, confidently. How many people can say they look forward to their service visits? I say it whenever asked! More

I have been using Robert Jennell as my service advisor for years. He ALWAYS goes beyond the call of duty to help me. Whether it's advice on a repair decision or working me in on short notice he is alway for years. He ALWAYS goes beyond the call of duty to help me. Whether it's advice on a repair decision or working me in on short notice he is always helpful. He even recognizes me and knows my name - a small but personal touch that is appreciated. Grover Robinson More

consistently good service they have earned my trust consistently good service they have earned my trust i have dealt with this dealership for thirteen years (three vehicles) and i cannot remember consistently good service they have earned my trust i have dealt with this dealership for thirteen years (three vehicles) and i cannot remember a time when the problem was not fixed quickly they also have a good follow-up system More

The Service Advisors truly have their customers best interests at heart. I completely trust that they are being honest with me whenever I've experienced issues with my Lexus SUV and work to correct the interests at heart. I completely trust that they are being honest with me whenever I've experienced issues with my Lexus SUV and work to correct them in a timely manner. More

My experience at this dealership has always been positive. Their customer service is top notch. I've had a few issues with my Lexus, however the excellent service will keep me part of the Lexus fa positive. Their customer service is top notch. I've had a few issues with my Lexus, however the excellent service will keep me part of the Lexus family. More

I have been a Lexus owner for over 10 years and I can't say enough about why I stay with the family. Not only is the car a well made car all around, I am so happy with the service I receive each time I go say enough about why I stay with the family. Not only is the car a well made car all around, I am so happy with the service I receive each time I go there either for an oil change, state inspection or just for a service check. My service representative, Robert Jennell, is so kind and accommodating of all my needs that coming there is just truly a pleasure. He makes my service visit a breeze and I am well on my way in no time. I can truly say the service department is what keeps me driving a Lexus with the friendliness, promptness, honesty, quality, and service!!! Robert Jennell is one of a kind and I will never think twice about taking my car anywhere else!!!! More

Very friendly staff. I appreciate anyone who goes out of their way to help and Dale does just that. Dealing with an experience staff is always a +plus. I have confidence and trust in the Lexus Dealership. their way to help and Dale does just that. Dealing with an experience staff is always a +plus. I have confidence and trust in the Lexus Dealership. More

Loved my experience here. Most everyone was friendly and very accommodating, especially Mrs. Childs. Mrs. Childs never wrote me off for being 22 and was incredible to work with. I did feel as if some of the very accommodating, especially Mrs. Childs. Mrs. Childs never wrote me off for being 22 and was incredible to work with. I did feel as if some of the other staff was somewhat snooty but thats expected at any high end car dealership. The finance department worked wonders in coming down as low as possible on the price. I def. love this place and will return. More

MY 1999 LX has almost 250,000 miles and runs like new. I attribute that to the great service provided by Robert Jennell. Only through his personal concern for my vehicle running properly does it continue t attribute that to the great service provided by Robert Jennell. Only through his personal concern for my vehicle running properly does it continue to perform. I rely on him to advise me on the things i really need done and then let him arrange the service. With the high number of miles on the LX there isn't any warranty. I keep taking it to Lexus of Richmond due to the concern of my service advisor. He is a credit to their dealership and keeps me coming back. More