Sheehy Lexus of Richmond

Craig always handles any issue with my ES-350 in quick and efficiently. The service department is one of the main reasons I drive a Lexus. and efficiently. The service department is one of the main reasons I drive a Lexus. More

My service advisor was Craig Taylor. He was efficient, courteous and informative . My car was promised on time and it had been washed. Great experience. courteous and informative . My car was promised on time and it had been washed. Great experience. More

I have been having service work done at dealers in many large cities in the Northeast for almost 50 years...Robert Jennell is the finest customer service rep. (advisor) that I have ever had...He makes you large cities in the Northeast for almost 50 years...Robert Jennell is the finest customer service rep. (advisor) that I have ever had...He makes you feel important from your appointment telephone call, throughout the entire service experience...His interaction with the rest of the Lexus Of Richmond team when I am there, never goes unnoticed...He is friendly and business at the same time. Lexus of Richmond, and the entire Lexus Corporation, should be extremely proud to have Robert on their customer service team. A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+ More

I've had my Lexus ES350 since December 2010. I live in Richmond and drive to Delaware. It has been an awesome commuting car. I interact with the Service folks every 6-8 weeks as I put about 35,000 miles o Richmond and drive to Delaware. It has been an awesome commuting car. I interact with the Service folks every 6-8 weeks as I put about 35,000 miles on my car per year. They've always been very courteous. My car is almost always finished within an hour including my car wash. The waiting room is very comfortable with coffee and other drinks and snacks. Lexus of Richmond is a great place to buy a car and a great place for service. More

Dealership is great. Rusty Miller is the best. you can trust him to be very fair and to look out for the customer's interest. I would recommend the dealership and Rusty Miller specifically. trust him to be very fair and to look out for the customer's interest. I would recommend the dealership and Rusty Miller specifically. More

Stewart did a great job as a service advisor and Rusty is my salesperson is always helpful as an advisor and knows his Lexus cars very well. He is always truthful and honest as is Stewart is my salesperson is always helpful as an advisor and knows his Lexus cars very well. He is always truthful and honest as is Stewart More

We currently have two Lexuses that we have serviced at Lexus of Richmond, where Robert Jennell takes good care of us. Always courteous and accommodating, Rob is the ideal customer Service Advisor. Since Lexus of Richmond, where Robert Jennell takes good care of us. Always courteous and accommodating, Rob is the ideal customer Service Advisor. Since we live 50 miles from the dealership, he always goes the extra mile for us, providing loaners when we need one or sound phone advice when I have technical questions. The Richmond dealership is attractive and well maintained, fully staffed with attentive folks who avoid overselling or pushing dubious or unnecessary services. Their mechanics and service staff are willing to explain problems, suggest solutions and do their work on time and on cost. Other than slightly higher than average labor rates, I think Lexus of Richmond is an excellent dealership - I only wish they would open a branch here in Fredericksburg. More

I purchased my ES-350 and I have all of my service work done at Lexus of Richmond. This is largely because of Robert Jennell. His advice and demonstrated ability is truly outstanding. Over the past 45 p done at Lexus of Richmond. This is largely because of Robert Jennell. His advice and demonstrated ability is truly outstanding. Over the past 45 plus years, I have dealt with many service departments and service managers, some were and are very good, but Robert is the very best. More

We own both a 2005 LS430 and a 2005 RX330. We bought them both when we lived elsewhere but have had all service done at Lexus of Richmond since we moved here 6 years ago. Can't say enough good things about S both when we lived elsewhere but have had all service done at Lexus of Richmond since we moved here 6 years ago. Can't say enough good things about Stewart in the service department. Best service writer ever! All work always done as promised. Good waiting area when we choose to wait. Price isn't cheap but it's comparable with work we had done at previous dealerships. More

My experience at Lexus of Richmond has been "outstanding" since I purchased my ES in 2005. Robert is an excellent Service Advisor and clearly understands what it means to provide first class s "outstanding" since I purchased my ES in 2005. Robert is an excellent Service Advisor and clearly understands what it means to provide first class service. I really appreciate his proactive approach in taking care of my vehicle (ie: he lets me know about the next/upcoming service intervals and what's involved when I'm in for service). He is also genuinely concerned about me and my family and always asks about them by name whether we're on the phone or in person. I'm in the financial services industry and I'm accustomed to going the extra mile for my clients, so I recognize and appreciate when someone does the same for me. Robert "gets it" and is definitely an asset to Lexus of Richmond. And by the way, when I considered purchasing a pre-owned Lexus a several months ago, I called Robert (first!) to find out what he thought about the purchase. So, he's more than my Service Advisor, he's a Trusted Advisor! All the best, Greg Jordan, vp US Bank More