Sheehy Lexus of Richmond

Stewart did a great job as a service advisor and Rusty is my salesperson is always helpful as an advisor and knows his Lexus cars very well. He is always truthful and honest as is Stewart is my salesperson is always helpful as an advisor and knows his Lexus cars very well. He is always truthful and honest as is Stewart More

We currently have two Lexuses that we have serviced at Lexus of Richmond, where Robert Jennell takes good care of us. Always courteous and accommodating, Rob is the ideal customer Service Advisor. Since Lexus of Richmond, where Robert Jennell takes good care of us. Always courteous and accommodating, Rob is the ideal customer Service Advisor. Since we live 50 miles from the dealership, he always goes the extra mile for us, providing loaners when we need one or sound phone advice when I have technical questions. The Richmond dealership is attractive and well maintained, fully staffed with attentive folks who avoid overselling or pushing dubious or unnecessary services. Their mechanics and service staff are willing to explain problems, suggest solutions and do their work on time and on cost. Other than slightly higher than average labor rates, I think Lexus of Richmond is an excellent dealership - I only wish they would open a branch here in Fredericksburg. More

I purchased my ES-350 and I have all of my service work done at Lexus of Richmond. This is largely because of Robert Jennell. His advice and demonstrated ability is truly outstanding. Over the past 45 p done at Lexus of Richmond. This is largely because of Robert Jennell. His advice and demonstrated ability is truly outstanding. Over the past 45 plus years, I have dealt with many service departments and service managers, some were and are very good, but Robert is the very best. More

We own both a 2005 LS430 and a 2005 RX330. We bought them both when we lived elsewhere but have had all service done at Lexus of Richmond since we moved here 6 years ago. Can't say enough good things about S both when we lived elsewhere but have had all service done at Lexus of Richmond since we moved here 6 years ago. Can't say enough good things about Stewart in the service department. Best service writer ever! All work always done as promised. Good waiting area when we choose to wait. Price isn't cheap but it's comparable with work we had done at previous dealerships. More

Every experience I've had with this dealer has been great. I truly enjoy bringing my car in for service. Robert is always helpful, efficient and friendly. This is my fourth RX, and I have no doubt a great. I truly enjoy bringing my car in for service. Robert is always helpful, efficient and friendly. This is my fourth RX, and I have no doubt at all that we will be back for the next one when we are ready. More

Robert Jennell and the entire Lexus Richmond team are great to work with. I don't believe that they are the cheapest, but they provide great value for their services. The quality of work is unquestione great to work with. I don't believe that they are the cheapest, but they provide great value for their services. The quality of work is unquestioned and the courteous, can-do attitude lets you know that they appreciate your patronage. Even on short notice there's always an opening in the schedule and never a problem with a loaner car. Took my '08 LS 460 in for 110,000 mile routine service and the car runs like it's nowhere near its half life! More

My experience at Lexus of Richmond has been "outstanding" since I purchased my ES in 2005. Robert is an excellent Service Advisor and clearly understands what it means to provide first class s "outstanding" since I purchased my ES in 2005. Robert is an excellent Service Advisor and clearly understands what it means to provide first class service. I really appreciate his proactive approach in taking care of my vehicle (ie: he lets me know about the next/upcoming service intervals and what's involved when I'm in for service). He is also genuinely concerned about me and my family and always asks about them by name whether we're on the phone or in person. I'm in the financial services industry and I'm accustomed to going the extra mile for my clients, so I recognize and appreciate when someone does the same for me. Robert "gets it" and is definitely an asset to Lexus of Richmond. And by the way, when I considered purchasing a pre-owned Lexus a several months ago, I called Robert (first!) to find out what he thought about the purchase. So, he's more than my Service Advisor, he's a Trusted Advisor! All the best, Greg Jordan, vp US Bank More

Since I purchased my 2006 IS250 in March of 2006 from Robert Norton, I have had nothing short of a wonderful experience. I was Robert's first sale, being he had just started that week. Every year we re Robert Norton, I have had nothing short of a wonderful experience. I was Robert's first sale, being he had just started that week. Every year we receive a Christmas card and every time I'm in for service and Robert is there, he asks how my car and I are doing. Enough about that and onto service. Roger Johnson has been my service advisor since the beginning and the quality of service has been GREAT. He always lets me know what is going on and how long it is going to take. And if Roger isn't there the other TEAM members have followed his lead with outstanding service. My hat is off to LEXUS of Richmond for their attention to detail and customer service. More

It's always a pleasure to have our car serviced at Lexus of Richmond. It is a beautiful facility and everyone there is extremely pleasant and friendly. Often we see Mr. Whitlow who always recognizes us an of Richmond. It is a beautiful facility and everyone there is extremely pleasant and friendly. Often we see Mr. Whitlow who always recognizes us and stops to have a friendly chat. We always look forward to that cup of hot chocolate and a sweet bun. Our service advisor, Scott Winders, is most attentive and always sees to it that any special request that I have is addressed. He always writes the request on the ticket and sometimes even calls down to the service area to confirm that it is carried through. Our experience with Lexus of Richmond is unique among the dealers that we have experienced through the years. Congratulations! More

I brought my 2006 Lexus GX470 to Lexus of Richmond after a tree limb fell on my car during a storm. The service dept performed the 5k mile service which was due and then transferred the car to collision fo a tree limb fell on my car during a storm. The service dept performed the 5k mile service which was due and then transferred the car to collision for repair. They replaced the front hood and grill as well as painting the front doors and portions of the front side panels. I was worried that with a new hood and only about 1/3 of the car being painted that they wouldn't be able to exactly match the existing color. When I went to pick up my car, not only could I not tell, but I was amazed at the overall appearance. They had buffed and blended the entire vehicle so that the exterior finish appeard brand new. As I left the dealership, I felt like I was driving a new car off the lot. Thanks to Randy Soles, Ashlie Hargitt and your entire crew for a job well done. I love my "new" car!! Regards, Bill Morris More