Sheehy Lexus of Richmond

I have been very happy with Lexus of Richmond. They are very accommodating, friendly and professional. I will continue to buy Lexus and one of the reasons is that I would like to stay with the Lexus of Ri very accommodating, friendly and professional. I will continue to buy Lexus and one of the reasons is that I would like to stay with the Lexus of Richmond dealership. More

Newton was excellent. He was very professional, he worked with me to understand what I was looking for and ensured my needs were met. He even went as far as trying to help me program my car to my cel worked with me to understand what I was looking for and ensured my needs were met. He even went as far as trying to help me program my car to my cell phone. Now that is customer service and going above and beyond. Thank you so much! More

Scott Winders is my service advisor, he always handles any issue with my GS-300 in a quick and efficient manner. He is always friendly and has a good attitude. Rusty Miller is my sales person, he always any issue with my GS-300 in a quick and efficient manner. He is always friendly and has a good attitude. Rusty Miller is my sales person, he always stops by to say hello whenever I am at the dealership for service. More

My experience with Lexus of Richmond is always great. I love the ability to use their online site to schedule my maintenance appointments. It is user friendly and it uploads the appt to my Outlook calendar love the ability to use their online site to schedule my maintenance appointments. It is user friendly and it uploads the appt to my Outlook calendar. The technology is impressive. My Service Advisor, Lee Welch is truly the best! I have worked with Lee for several years now and I always leave the dealership knowing he has taken good care of my me and my car. He is trust worthy and very considerate of my wallet! I know prices are what they are, but I always feel as if they are doing all that they can to keep the prices to a minimum. I thnk that says a lot for this dealership. I have also been communicating with Sandra Brown who has been very helpful and friendly as well. More

Lexus of Richmond's service department is the best I have experienced in 40 years of owning cars. They are very customer oriented and the quality of the work is excellent. They consistently go the extra mile experienced in 40 years of owning cars. They are very customer oriented and the quality of the work is excellent. They consistently go the extra mile to ensure your satisfaction. They personify the Lexus mantra of "The Pursuit of Excelrs lance". My service adviser, Stewart Broyles, who I have dealt with the most over the last 9 years only enhances my service experience. I never have to worry about my car being properly serviced or cleaned. He listens well and is impathic to my service needs. I purchase my cars at this dealership due to the service department. The service manager, Tom Kerns is most helpful and is very attentive to all customers. More

There have been numerous instances where Robert has gone above and beyond the call of duty to provide outstanding service. I can honestly say that the reason I continue to bring my car to the dealership is above and beyond the call of duty to provide outstanding service. I can honestly say that the reason I continue to bring my car to the dealership is because of the quality of service. More

Great attitude and friendly guy providing awesome service! Got a 10% discount on service manager's approval... Was fun to check out the hybrid loaner. Thanks Craig! service! Got a 10% discount on service manager's approval... Was fun to check out the hybrid loaner. Thanks Craig! More

Craig always handles any issue with my ES-350 in quick and efficiently. The service department is one of the main reasons I drive a Lexus. and efficiently. The service department is one of the main reasons I drive a Lexus. More

My service advisor was Craig Taylor. He was efficient, courteous and informative . My car was promised on time and it had been washed. Great experience. courteous and informative . My car was promised on time and it had been washed. Great experience. More

I have been having service work done at dealers in many large cities in the Northeast for almost 50 years...Robert Jennell is the finest customer service rep. (advisor) that I have ever had...He makes you large cities in the Northeast for almost 50 years...Robert Jennell is the finest customer service rep. (advisor) that I have ever had...He makes you feel important from your appointment telephone call, throughout the entire service experience...His interaction with the rest of the Lexus Of Richmond team when I am there, never goes unnoticed...He is friendly and business at the same time. Lexus of Richmond, and the entire Lexus Corporation, should be extremely proud to have Robert on their customer service team. A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+ More