Sheehy Lexus of Richmond

Each service visit over a 5 year period has been exceptional. Recently, a problem in opening the trunk on my LS460 came up on a Friday evening. I called the dealership, spoke with Stewart ?, who a exceptional. Recently, a problem in opening the trunk on my LS460 came up on a Friday evening. I called the dealership, spoke with Stewart ?, who arranged for an early Saturday morning appointment. Dale Farley immediately arranged for service, the problem was corrected, and I was on the road in less than 1/2 hour. KUDOS TO ALL!!! More

Stewart's customer service is above and beoynd the normal. He is very pleasant and makes you feel as if you are part of his family. I could not ask for a better Service Consultant. normal. He is very pleasant and makes you feel as if you are part of his family. I could not ask for a better Service Consultant. More

Thorough, attentive, trustworthy service. Always recommend. Have used service for five years. Always satisfied. Generous loaner program is always appreciated. Notified of recalls automatically. recommend. Have used service for five years. Always satisfied. Generous loaner program is always appreciated. Notified of recalls automatically. Just had warranty service performed under 70000 miles...excellent recommendation. More

I have dealt with many dealerships auto shops and have never received the outstanding service and customer service with any other dealership. Lee Welch is definitely an Elite service advisor for Lexus of never received the outstanding service and customer service with any other dealership. Lee Welch is definitely an Elite service advisor for Lexus of Richmond. I live 30 miles from this dealership and by pass several auto service shops to get my vehicle serviced at this location. I believe he needs to be recognized for making sure the customer is satisfied. He is very detailed and explains all services that need to be completed with reason. He takes the fear and mistrust out of the equation that many customers have when it comes to auto service. I previously owned a Mercedes and in comparison had the worst overall experience on multiple occassions with this dealership and I even knew the auto service manager personally!!! Please make sure he is recognized for going over and beyond to ensure the right thing is done and overall happiness of the customer. More

MR. TAYLOR DID AN EXCELLENT JOB OF TAKING CARE OF MY SERVICE NEEDS. I PURCHASED MY RX FRON THIS DEALERSHIP AND SERVICE EVERYTIME HAS BEEN WAY ABOVE AVERAGE. I WILL RETURN TO BUY ANOTGHER LEXUS (IF T SERVICE NEEDS. I PURCHASED MY RX FRON THIS DEALERSHIP AND SERVICE EVERYTIME HAS BEEN WAY ABOVE AVERAGE. I WILL RETURN TO BUY ANOTGHER LEXUS (IF THE PRICE IS RIGHT) IN THE FUTURE. THANKS!!! CLARK P. SANGER More

We have purchased three new and two used vehicles from this dealership. I have never had a better, more pleasant experience than we have with them. The service department is what keeps us not only comin this dealership. I have never had a better, more pleasant experience than we have with them. The service department is what keeps us not only coming back, but also continually recommending this dealer for both sales and service. More

They have given me superb service since my first purchase in 1992, and the service depatment has been more than understand and helpful with any and all problems. In fact the service manager is probably thei in 1992, and the service depatment has been more than understand and helpful with any and all problems. In fact the service manager is probably their best salesman. More

All the employees are very courteous and helpful. Craig even googles my next stop so I don't get lost (which I sometimes do in Richmond)! The car wash after any sort of service is very much appreciated. even googles my next stop so I don't get lost (which I sometimes do in Richmond)! The car wash after any sort of service is very much appreciated. We had previously bought a Lexus from Jerry Marple and had a lovely experience. We will be back again this year to buy another car. More

Mr. Taylor smile, knowledge of his job , fast response with detail explanation, courtesy, and kindness and his positive attitude, is what he has displayed each time I have visited. with detail explanation, courtesy, and kindness and his positive attitude, is what he has displayed each time I have visited. More

Every experience has been wonderful experience. Robert has been extremely helpful every time I need him! He is a valuable asset to Lexus of Richmond! has been extremely helpful every time I need him! He is a valuable asset to Lexus of Richmond! More