Sheehy Lexus of Richmond

What a wonderful experience! We have been searching for What a wonderful experience! We have been searching for the perfect 2010 HS250h. From the initial phone inquiry to our sales and finance experience, i What a wonderful experience! We have been searching for the perfect 2010 HS250h. From the initial phone inquiry to our sales and finance experience, it was a pleasurable and memorable day! How often can you say you have fond memories of your car buying experience? We will enjoy our near new 2010 HS250h for years to come, and look forward to buying our next new or pre owned Lexus from Lexus of Richmond! Thank you! Don and Spence More

Willie went out of his way to make sure I was able to get the car I really wanted. He did not try to push me or discourage me and was very understanding of what I needed. Between him, Shawn, and David I was the car I really wanted. He did not try to push me or discourage me and was very understanding of what I needed. Between him, Shawn, and David I was able to drive home in the car I'm in love with and I truly appreciate all of them for such a great experience. I will definitely be a repeat customer and recommend anyone looking for a vehicle to purchase at Lexus of Richmond. More

While searching for a car for my youngest daughter, I was pleased to have made the trip to Lexus of Richmond. We were greeted instantly by friendly employees who were eager to help us find the perfect car ri pleased to have made the trip to Lexus of Richmond. We were greeted instantly by friendly employees who were eager to help us find the perfect car right away. We were most of all pleased to have been assisted by Deborah Childs who is a very knowledgeable and helpful sales person. Her selfless service and kindness to us made purchasing a car from Lexus of Richmond one of my best car buying experiences by far. More

I bought RX350 Hybrid from Lexus of Richmond. It took a few visits because is my first luxury car, but finally come to great terms. Came in first time to visit and greeted by salesman. He very nice. Ca few visits because is my first luxury car, but finally come to great terms. Came in first time to visit and greeted by salesman. He very nice. Came back with wife to check and drive. Robert very helpful and not pushy. We got price and took home to think about. We came back to negotiated a great price with help of Mr. Flood General Manager. A very good experience and we treated like a king and queen. Every time we come back they know us by name, have Starbuck coffee and they give us loaner car. Our car always come back very clean too. More

This is our second experience with this dealership. Both times were poor. The first time sales person was arrogant and unhelpful and probably resentful of a young couple trying to buy an expensive car. The times were poor. The first time sales person was arrogant and unhelpful and probably resentful of a young couple trying to buy an expensive car. The second time the sales person told us no deals could be made on the LX570 and they also dismissed the trade in value of our ML350 Mercedes. We wound up going to Northern Va to by the LX570. Got a good deal and were treated respectfully. Richmond Lexus should keep in mind that Northern VA is not too far away! We intend to get our car serviced there as well. More

Deb Childs was very easy to work with and she met my price the very first time! Supporting cast great also, they made me feel special. Loved the dealership. Bob Addison price the very first time! Supporting cast great also, they made me feel special. Loved the dealership. Bob Addison More

He was competent, attentive, professional, gentleman. He was accommodating and accommodated my schedule of activities. He efficiently managed interviews with the financial director, and service manager. H was accommodating and accommodated my schedule of activities. He efficiently managed interviews with the financial director, and service manager. He was proficient in scheduling appointments and arranging for additional complements to this new car. More

It has been my experience that Lexus of Richmond makes every effort to service their customers in a warm and professional manner. I worked with Carla Spadaro and Robert Jennell who helped facilitate maki every effort to service their customers in a warm and professional manner. I worked with Carla Spadaro and Robert Jennell who helped facilitate making driving my Lexus with pleasure. More

This review is strictly written on my experience with the Sales Manager Shawn Gusti. I began my search for a pre-owned Lexus IS250 AWD. I had looked at several cars ranging from PA, MD, and VA. I had finally Sales Manager Shawn Gusti. I began my search for a pre-owned Lexus IS250 AWD. I had looked at several cars ranging from PA, MD, and VA. I had finally narrowed my search down between three cars (two of them being at Lexus of Richmond). Because I live over 2 hours away from the dealership, I had MANY phone conversations and did most of the negotiating over the phone (sight of the cars unknown) due to the fact that I didn't want to waste my time traveling the distance if we were not going to be able to work a deal. After these many conversations, and two very long trips to Richmond, I finally made a purchase. A 2008 IS250 with 20k miles. Because I live so far away, and my husband works til' 6pm, we purchased the vehicle in the dark. I will admit that my experience with my salesman was not very pleasant and had it not been for Shawn, I wouldn't have purchased the vehicle. During the whole process my husband kept reminding me that I was buying the car....not the salesman. So, to sum it up...Shawn was helpful, apologetic, stayed almost 2 hours late that night, and did everything within his power to make the buying process smooth. The next day after purchasing the vehicle I went out to inspect my new ride in the daylight. It was then that I found some issues that may seem minor to others...but were a pretty big deal to me. When spending the amount of money that I did on a pre owned vehicle with only 20k miles, I expected it to be as close to new as possible. Immediately, I called Shawn on the phone and expressed my concern. Shawn gave me the option to either return the car and void the sell, or to bring it back and assured me that he'd fix everything wrong with it. I went with option B and decided to keep the vehicle and took Shawn's word that the issues would be fixed. And that's exactly what happened. I returned my car back to Shawn a week later to be fixed. It took a few days..which was fine because Shawn set me up in a loaner vehicle that was SUPER nice to compensate for the time without my car. My car was fixed in a timely fashion, and everything was done right. My car now meets my expectations and looks brand new. The service department/body shop did an awesome job. Shawn has went above and beyond what any dealership has ever done for me in the past, he has treated me like family, he's called to check in to see how everything is going with the car, and ultimately has shown me the TRUE "Lexus experience". I am very thankful to have had the pleasure of working with Shawn. More

My wife has driven Mercedes for 18 years. A friend of hers in NC recently purchased an RX350 and recommended that she consider it. I had met Carla some years ago at the dealership and so asked for her o hers in NC recently purchased an RX350 and recommended that she consider it. I had met Carla some years ago at the dealership and so asked for her one Saturday evening. She greeted me like an old friend and stayed late to have all the information needed to take back for consideration. Through the entire sales process over the next few days, she was responsive, knowledgeable and patient. Carla explained the current Lexus program offers and provided a variety of financing and leasing options. She worked hard with us and her managers to get a competitive haggle free offer as well as fair value for our trade-in. At closing, we found David to be very thorough and able to answer all questions regarding the dealer provided options that are available. We purchased the RX450h, have heard great reviews on their service department and look forward to having the scheduled maintenance handled by them. We would definitely recommend Lexus of Richmond to anyone considering the iine. More