Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sheehy Lexus of Richmond
N Chesterfield, VA
270 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 270 reviews
June 02, 2023
I tried to buy a vehicle on line through their Minogram programand because I live out of state, they would not sell a hybrid vehicle to me. This isn’t advertised anywhere on their website. They turn cust programand because I live out of state, they would not sell a hybrid vehicle to me. This isn’t advertised anywhere on their website. They turn customers away because they don’t live in Virginia. When I asked to speak to someone in management such as the GM about this policy, Elyanna just passed me off to another salesperson. I have bought multiple vehicles from Sheehy dealerships…..NEVER AGAIN. Sheehy lost a long time repeat customer because of this dealership’s policy about not selling hybrids to out of state customers. Additionally, I emailed the General Manager asking for more explanation and heard nothing back… Horrible customer service!!!! More
by Hawkinsmma
Employees Worked With
Elyanna Pietri
August 19, 2022
Service and Customer experience absolutely horrible. Manager and employee wise. did nothing to address situation at hand and did not value customer. Manager and employee wise. did nothing to address situation at hand and did not value customer. More
by kaylaroland76
Employees Worked With
JT
July 23, 2022
Robert Norton Sales & Leasing Consultant provided excellent service during our purchase of the 2020 Lexus RX. The trade in of our 2015 Lexus RX was easy and everything was explained to us and very e excellent service during our purchase of the 2020 Lexus RX. The trade in of our 2015 Lexus RX was easy and everything was explained to us and very easy to follow. More
by iris719
Employees Worked With
Shawn Gusti, Robert Norton
June 06, 2022
I was looking for a specific Lexus vehicle and was able to find it at Sheehy Lexus, Ms. Elyse Wyatt was my sales representative, she was not only knowledgeable about the car but went above and beyond by to find it at Sheehy Lexus, Ms. Elyse Wyatt was my sales representative, she was not only knowledgeable about the car but went above and beyond by helping me decide and purchase this car all long distance and through the phone and internet. She even oversaw the shipping of the car through the transport company, and followed up until I received the car, thank you for helping me find my dream car Elyse! I love my car!! More
by luistodd96
Employees Worked With
Elyse Wyatt
June 04, 2022
Wonderful to do business with, honest, efficient, transparent. Salesperson was very knowledgeable about Lexus and the condition, use and warranty this LCertified Lexus LS 460. Would highly recommend transparent. Salesperson was very knowledgeable about Lexus and the condition, use and warranty this LCertified Lexus LS 460. Would highly recommend More
by luistodd96
Employees Worked With
Elyse Wyatt
August 21, 2021
Great experience buying a used Lexus with Rick Fox and Steven Baker. Due to a family situation, we needed the transaction to be conducted quickly and it was our most efficient but thorough purchase to dat Steven Baker. Due to a family situation, we needed the transaction to be conducted quickly and it was our most efficient but thorough purchase to date. Pricing was straight forward with no surprises. More
by Hannah G.
Employees Worked With
Steven Baker, Shawn Gusti, Rick Fox
July 03, 2021
I be purchased a used 2012 ES350 about one month ago.The purchase was pleasant and we love he car. The problem was that the service department didn’t bother to remove the engine cover and remove the squirr purchase was pleasant and we love he car. The problem was that the service department didn’t bother to remove the engine cover and remove the squirrel nuts.They obviously didn’t do a good inspection of the car when they received it.They did do a good job coating the plastic engine coverings with armor all to make it appear that the car was very clean.Taking these coverings off revealed that they never looked at the engine from above. I really expected more from a Lexus dealer! More
by flypolespu
Employees Worked With
Rick Bernard
January 19, 2021
I knew that my next Car would be a Lexus. I had been in a few times and drove a few different SUVs. I had been looking since July. Each time I came in MARGIE was VERY pleasant and patient with me. She did no few times and drove a few different SUVs. I had been looking since July. Each time I came in MARGIE was VERY pleasant and patient with me. She did not put any pressure on me & was always willing to help me. She was always there when needed her. I finally made my purchase a 300NX Black on Black. I cried screamed & laughed at the same time. MARGIE gets 5 PLUS STARS!!!! She was WONDERFUL.!!!! More
by Marquitta
Employees Worked With
Margie Himmelstein
November 28, 2020
Lovely dealership, great people. Ask for Rick Fox. Completely no xxxxxxxx car deal! Also , the dealership is doing everything it can in the ‘time of covid’ to keep customers & Employees safe. Completely no xxxxxxxx car deal! Also , the dealership is doing everything it can in the ‘time of covid’ to keep customers & Employees safe. More
by GhostofLexusPast
Employees Worked With
Rick Fox
