Sheehy Lexus of Richmond

The purchase experience was outstanding. Carla Spadaro thoroughly explained the car when I took a test drive. The Finance Department also was a great experience. I would definitely recommend Lexus of Ri thoroughly explained the car when I took a test drive. The Finance Department also was a great experience. I would definitely recommend Lexus of Richmond! More

I just purchased a 2010 ES350, and there were a few items which merited attention---one of which was indicated to me by the sales representative, Jerry Marple who, incidentally, was most helpful and attentiv which merited attention---one of which was indicated to me by the sales representative, Jerry Marple who, incidentally, was most helpful and attentive to my wife and me. The Service Representative, Lee Welch, was very cordial and professional, and I immediately knew this was going to be a positive experience. This was before I began enjoying the up-to-date magazines and wonderful refreshments. The time seemed to move quickly, and everything was appropriately addressed, all within the Certification Program. I enjoyed my visit (and one doesn't write that very often about auto service visits). Thank you. More

Rusty is a pleasure to work with - friendly, personable and knowledgable. He could not have done more to ake the purchase a positive experience. We have recommended him to many of our friends. In fact, and knowledgable. He could not have done more to ake the purchase a positive experience. We have recommended him to many of our friends. In fact, we live in a Lexus neighborhood. We are surrounded. More

The work was completed in a timely manner. Scott was especially helpful in programming my phone to my vehicle's "Bluetooth". The technical support was not available at the time of my visit and I really especially helpful in programming my phone to my vehicle's "Bluetooth". The technical support was not available at the time of my visit and I really appreciated it. More

Great overall experience. Would buy from them again and recommend to friend. The sales person was great, and the finance manager was very friendly. A+ recommend to friend. The sales person was great, and the finance manager was very friendly. A+ More

Overall atmosphere of the people and physical facility are outstanding! Everyone smiles and says hello, and most importantly, there is no pressure to by anything extra. are outstanding! Everyone smiles and says hello, and most importantly, there is no pressure to by anything extra. More

Rick Fox was superb. His patience with our needs and priorities coupled with his ability to weigh such ensured we got the vehicle we wanted. Lexus of Richmond is a world-class dealership but only becau priorities coupled with his ability to weigh such ensured we got the vehicle we wanted. Lexus of Richmond is a world-class dealership but only because Rick Fox works there, honest! Thanks Rick. More

Robert is a pleasure to work with always. The loaner was a in great shape and my car came back clean and running great. I will continue buying Lexus in part because of your service department. a in great shape and my car came back clean and running great. I will continue buying Lexus in part because of your service department. More

I returned to my Lexus dealer to find out about options with regard to leasing a new vehicle. I presently have a 250h under lease with Lexus. Carla walked me through the entire process, including trade-i with regard to leasing a new vehicle. I presently have a 250h under lease with Lexus. Carla walked me through the entire process, including trade-in options, leasing costs, and two different models of Lexus hybrids, complete with test drives. She listened carefully to what my priorities were and tailored her comments and information to meet them. Carla was flexible with her own time in order to meet my schedule and worked hard to craft a financial arrangement that represented a "win-win" situation for me and for Lexus. When I combined her thorough and client friendly approach with my past experiences with Lexus (two different cars) and with Lexus quality, reliability, and fantastic service, it became obvious that leasing again with Lexus was the right choice for me. When other people ask me about my Lexus, I always refer to quality, reliability, and service. Now when they ask me about my new CT 200h, I'll add in the high quality sales staff, specifically Carla. More

My total service experience for my RX330 was performed on time and the staff was very friendly and efficient. Since the service was a short one I waited for my RX and the waiting area was very comfortable, c time and the staff was very friendly and efficient. Since the service was a short one I waited for my RX and the waiting area was very comfortable, clean and well lighted. The service for both of our Lexus's has always been very good and it is the main reason we always take them to Lexus of Richmond for everything. More