Sheehy Lexus of Richmond

I always have a great experience at Lexus of Richmond. The superior customer service and knowledge and care given by the associates takes the pain out of having a car serviced. The car is serviced properl The superior customer service and knowledge and care given by the associates takes the pain out of having a car serviced. The car is serviced properly the first time, on time and clean. I enjoy having a loner car to continue my day and enjoy driving models other than my own to "test drive" a possible new car for the future. This all adds up to me being a loyal customer and coming back time and again to buy a Lexus! More

All of the personnel that I dealt with were friendly and professional. When a problem with the car was identified, I was notified immediately and presented with several options from which to choose. The wor professional. When a problem with the car was identified, I was notified immediately and presented with several options from which to choose. The work was quickly done and the car drives like new. More

Although my experiences have for the most part been excellent, I would like to share with you one area that in my opinion could be improved upon. The last three service visits when I go to get into my excellent, I would like to share with you one area that in my opinion could be improved upon. The last three service visits when I go to get into my car, I find dirt mud or whatever around the step in on the door frame as you step into the car, also the steering wheel is not clean, the seat has been moved and not put back into position, and although I know the car wash is complimentary, I have not been pleased with the results. It definitely looks like a "hit and miss" job. More

All personnel were very accommodating. The Lexus I have is new so I am new to the dealership. This was my second trip to this location. Robert was friendly, explained everything in detail, and remembered is new so I am new to the dealership. This was my second trip to this location. Robert was friendly, explained everything in detail, and remembered my "nickname" which was important to me. The waiting area is very comfortable and the experience was positive. More

.everyone is friendly, coffee and sweet rolls are great. .everyone is friendly, coffee and sweet rolls are great. love this dealership ! p.s. got a free car wash had a recall done .everyone is friendly, coffee and sweet rolls are great. love this dealership ! p.s. got a free car wash had a recall done and got a $50 gift card to wawa's More

Jerry was great to work with. He was very professional, thorough, and helpful. Also, he helped to find the car I wanted at another dealer. thorough, and helpful. Also, he helped to find the car I wanted at another dealer. More

I was greeted as soon as i pulled up and addressed by my full name. The time of servicing my car was less than the projected time. The car was well washed and the interior looked great. All employees that I full name. The time of servicing my car was less than the projected time. The car was well washed and the interior looked great. All employees that I encountered were very professional and friendly. This is my 5th Lexus, that hasn't happened by accident!! Richmond Lexus is the best!! More

I love this dealership because it is so professional and top notch. Scott does a great job and I wish I got the same customer service at other companies I deal with. Thank you Lexus of Richmond. Keep up top notch. Scott does a great job and I wish I got the same customer service at other companies I deal with. Thank you Lexus of Richmond. Keep up the good work! More

Always good service-dependeable and keeps you informed regarding your service. Always have loaner when service is to be more than 1 hour. Good value for money. regarding your service. Always have loaner when service is to be more than 1 hour. Good value for money. More

From the moment you drive up to the moment you leave in your clean car, you are always treated professionally. My service provider, Scott Winders, takes the time to explain what service is going to be done your clean car, you are always treated professionally. My service provider, Scott Winders, takes the time to explain what service is going to be done and what may need to be done in the future. There is no pressure, just honest evaluation. More