Sheehy Lexus of Richmond

Although my experiences have for the most part been excellent, I would like to share with you one area that in my opinion could be improved upon. The last three service visits when I go to get into my excellent, I would like to share with you one area that in my opinion could be improved upon. The last three service visits when I go to get into my car, I find dirt mud or whatever around the step in on the door frame as you step into the car, also the steering wheel is not clean, the seat has been moved and not put back into position, and although I know the car wash is complimentary, I have not been pleased with the results. It definitely looks like a "hit and miss" job. More

All personnel were very accommodating. The Lexus I have is new so I am new to the dealership. This was my second trip to this location. Robert was friendly, explained everything in detail, and remembered is new so I am new to the dealership. This was my second trip to this location. Robert was friendly, explained everything in detail, and remembered my "nickname" which was important to me. The waiting area is very comfortable and the experience was positive. More

.everyone is friendly, coffee and sweet rolls are great. .everyone is friendly, coffee and sweet rolls are great. love this dealership ! p.s. got a free car wash had a recall done .everyone is friendly, coffee and sweet rolls are great. love this dealership ! p.s. got a free car wash had a recall done and got a $50 gift card to wawa's More

Jerry was great to work with. He was very professional, thorough, and helpful. Also, he helped to find the car I wanted at another dealer. thorough, and helpful. Also, he helped to find the car I wanted at another dealer. More

I was greeted as soon as i pulled up and addressed by my full name. The time of servicing my car was less than the projected time. The car was well washed and the interior looked great. All employees that I full name. The time of servicing my car was less than the projected time. The car was well washed and the interior looked great. All employees that I encountered were very professional and friendly. This is my 5th Lexus, that hasn't happened by accident!! Richmond Lexus is the best!! More

I love this dealership because it is so professional and top notch. Scott does a great job and I wish I got the same customer service at other companies I deal with. Thank you Lexus of Richmond. Keep up top notch. Scott does a great job and I wish I got the same customer service at other companies I deal with. Thank you Lexus of Richmond. Keep up the good work! More

Always good service-dependeable and keeps you informed regarding your service. Always have loaner when service is to be more than 1 hour. Good value for money. regarding your service. Always have loaner when service is to be more than 1 hour. Good value for money. More

From the moment you drive up to the moment you leave in your clean car, you are always treated professionally. My service provider, Scott Winders, takes the time to explain what service is going to be done your clean car, you are always treated professionally. My service provider, Scott Winders, takes the time to explain what service is going to be done and what may need to be done in the future. There is no pressure, just honest evaluation. More

Great service department, great loaner cars. They are always willing to work with you on any maintenance issues. Lexus of Richmond is why we are getting ready to buy our 5th Lexus! always willing to work with you on any maintenance issues. Lexus of Richmond is why we are getting ready to buy our 5th Lexus! More

Everyone there treats me with courtesy and respect. The customer service is always superior. I have used this dealer over 10 years and I never have disappointed with how they treat me as a valued customer. customer service is always superior. I have used this dealer over 10 years and I never have disappointed with how they treat me as a valued customer. More