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Sheehy Lexus of Richmond

N Chesterfield, VA

4.0
268 Reviews

9703 Midlothian Tpke

N Chesterfield, VA

23235

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Showing 268 reviews

December 19, 2013

I have been to many, many car dealers for service over the years with mixed reviews. I have never been to Lexus of Richmond that Robert Jennell has not treated me ( and made me feel) as though I am his "m More

by golferchas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jennell, Robert Jennell
December 17, 2013

Newton provided excellent service and comprehensive information during the process of selecting our fifth Lexus. We would definitely buy another car from him & this dealership. More

by RA1178
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Newton Rector, Newton Rector
December 16, 2013

I was pleasantly surprised that you would come 150 miles to get our car even though it was for a Recall. I have seen the "gee wiz" look on the faces of friends and family. Since I can't judge that the 're More

by 2008 white RX
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle and Sonny, Kyle Donovan
December 13, 2013

My husband and I have bought many vehicles from Lexus of Richmond. Most of the vehicles have been sold to us by Jerry Marple. He has always been very accommodating with us in our purchases and gone above More

by TStarkman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Marple and Dale Farley, Jerry Marple, Dale Farley
December 13, 2013

I have been a LEXUS GX-470 owner since 2003. In the last ten (10) years I have never had as good a service experience than at LEXUS of Richmond. The service personnel at all levels, have always been frie More

by wsensenig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott M. Winders, Scott Winders
December 13, 2013

I brought my car in for 10m mile checkup. Each employee made me feel valued and appreciated. I had a very positive experience. Thank you! More

by Chrlsmllry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Farley, Dale Farley
December 10, 2013

You guys truly give new meaning to the words "exceptional service". Shawn Gusti gave me Kelly Blue Book Value for my 2011 Lexus IS250 F-Sport. Dale Farley has always gone out of his way to tak More

by darock55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Farley, Shawn Gusti, Shawn Gusti, Dale Farley
December 08, 2013

My experience was horrible. The sales counselor was distant, busy with other things and very inattentive. Not behavior I would expect from a place were I was looking at aluxury car. While I was there h More

by StephenVillanueva
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ranjit
December 06, 2013

Everyone very helpful and the service was quick. Nice waiting area, free coffee and sales agent available to show new models. Quite pleased with service. More

by johnmachett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Rose, Patrick Rose
December 04, 2013

Ex BMW owner. Lexus for life because of Rick and Tom. They were nice, fair and generous. Rick is the best salesman I have ever had! More

by Scottbernard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Fox, Rick Fox
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