Sheehy Lexus of Richmond

I have been to many, many car dealers for service over the years with mixed reviews. I have never been to Lexus of Richmond that Robert Jennell has not treated me ( and made me feel) as though I am his "m the years with mixed reviews. I have never been to Lexus of Richmond that Robert Jennell has not treated me ( and made me feel) as though I am his "most special" customer. Employee's like him make a service department special..... More

Newton provided excellent service and comprehensive information during the process of selecting our fifth Lexus. We would definitely buy another car from him & this dealership. information during the process of selecting our fifth Lexus. We would definitely buy another car from him & this dealership. More

I was pleasantly surprised that you would come 150 miles to get our car even though it was for a Recall. I have seen the "gee wiz" look on the faces of friends and family. Since I can't judge that the 're to get our car even though it was for a Recall. I have seen the "gee wiz" look on the faces of friends and family. Since I can't judge that the 'repair' was correctly done I feel comfortable that I need not be concerned. More

My husband and I have bought many vehicles from Lexus of Richmond. Most of the vehicles have been sold to us by Jerry Marple. He has always been very accommodating with us in our purchases and gone above Richmond. Most of the vehicles have been sold to us by Jerry Marple. He has always been very accommodating with us in our purchases and gone above and beyond when delivering the vehicles. He knows the products inside and out and can answer all of our questions in a quick manner. When we bring our cars in for service, more often than not, Dale Farley usually handles the service call. He is very friendly, and gets us in and out as quickly as possible, if we are waiting for the service to be performed. Just an overall great experience with the dealership More

I have been a LEXUS GX-470 owner since 2003. In the last ten (10) years I have never had as good a service experience than at LEXUS of Richmond. The service personnel at all levels, have always been frie ten (10) years I have never had as good a service experience than at LEXUS of Richmond. The service personnel at all levels, have always been friendly, always helpful and well informed. Service on my vehicle has always been excellent and accomplished in a timely manner. I am spoiled!! Thank you all at Richmond of Richmond, William H. Sensenig More

I brought my car in for 10m mile checkup. Each employee made me feel valued and appreciated. I had a very positive experience. Thank you! made me feel valued and appreciated. I had a very positive experience. Thank you! More

You guys truly give new meaning to the words "exceptional service". Shawn Gusti gave me Kelly Blue Book Value for my 2011 Lexus IS250 F-Sport. Dale Farley has always gone out of his way to tak "exceptional service". Shawn Gusti gave me Kelly Blue Book Value for my 2011 Lexus IS250 F-Sport. Dale Farley has always gone out of his way to take care of me service wise. I wish I knew more people so that I could tell them of my experiences. More

My experience was horrible. The sales counselor was distant, busy with other things and very inattentive. Not behavior I would expect from a place were I was looking at aluxury car. While I was there h distant, busy with other things and very inattentive. Not behavior I would expect from a place were I was looking at aluxury car. While I was there he left me alone several times, answered his phone in the middle of our conversation. When I expressed that I was upset he told me that the phone cal was important. It was from his office. We were standing in th dealership parking lot. I felt as if I was the very least of many concerns he was working on. This was not the first visit with the salesman. On the first visit he was not well educated on the cars guessing (wrong) on several of my questions. He was more interested in getting inside and writing a sales order than trying to understand what I wanted. I felt like he was very superficial. Now I am stuck because every time I go there he is going to expect me to talk to him. I do not want to talk to him, confront him or whatever. I just want a car. Maybe the BMW dealer down the street will be better. More

Everyone very helpful and the service was quick. Nice waiting area, free coffee and sales agent available to show new models. Quite pleased with service. waiting area, free coffee and sales agent available to show new models. Quite pleased with service. More

Ex BMW owner. Lexus for life because of Rick and Tom. They were nice, fair and generous. Rick is the best salesman I have ever had! They were nice, fair and generous. Rick is the best salesman I have ever had! More