Sheehy Lexus of Richmond

Your service staff did their usual first class job in taking care of us. Work was done quickly and you helped us with some paint ding issues we had.Thanks. taking care of us. Work was done quickly and you helped us with some paint ding issues we had.Thanks. More

As usual, Rusty gave us superb service thoughout the entire purchase process. We have purchased over 6-7 Lexus' from Rusty over the years and it is a pleasure to work with him. He's the consummate gentl entire purchase process. We have purchased over 6-7 Lexus' from Rusty over the years and it is a pleasure to work with him. He's the consummate gentleman and professional. More

As a 25-year old man, I didn't think I'd be treated too well, but was I ever surprised. Upon entering, the valet guided me to the waiting room. They have a Starbucks coffee machine with both treated too well, but was I ever surprised. Upon entering, the valet guided me to the waiting room. They have a Starbucks coffee machine with both decaffeinated and regular and a mix option. A full range of coffee accouterments were available for self serve. Three large tvs were available with some sort of home improvement show on. Large sofas and tables for things were in the lounge as well. Service wise, I'd cone for my wiper and trunk warranty work, and they gave me a 50$ WaWa gift card for coming myself. Driving from Southwest Virginia, it easily covered my gas expenses. Patrick was extremely friendly and eager to assist with pretty much everything. Someone give that guy a raise! One bad thing: they left the contact covers off of the battery. But that's it. More

Work was completed ahead of schedule. A potentially defective trunk release handle was replaced and a gift card was given given to compensate for any inconvenience that may have been experienced. defective trunk release handle was replaced and a gift card was given given to compensate for any inconvenience that may have been experienced. More

Robert was friendly and did not push to make the sale. Was very respective of our thoughts and worked with us to make the deal. Responded promptly to our emails. We were pleased with the efficiency of co Was very respective of our thoughts and worked with us to make the deal. Responded promptly to our emails. We were pleased with the efficiency of coming in and leaving under an hour. Lenore in the finance department was polite and helped us in cancelling our extended warranty on the trade. Will definitely recommend the sales rep and the dealership and consider for ourselves in future purchases. More

This is the third Lexus we have purchased from Richmond Lexus using "our" Sales Representative Robert Norton. He is extremely honest, knowledgeable and not pushy. After after purchasing these cars and ha Lexus using "our" Sales Representative Robert Norton. He is extremely honest, knowledgeable and not pushy. After after purchasing these cars and having them serviced at Richmond Lexus, we seem to know everyone and visiting there is like a social event with everyone saying hello. More

I have been to many, many car dealers for service over the years with mixed reviews. I have never been to Lexus of Richmond that Robert Jennell has not treated me ( and made me feel) as though I am his "m the years with mixed reviews. I have never been to Lexus of Richmond that Robert Jennell has not treated me ( and made me feel) as though I am his "most special" customer. Employee's like him make a service department special..... More

Newton provided excellent service and comprehensive information during the process of selecting our fifth Lexus. We would definitely buy another car from him & this dealership. information during the process of selecting our fifth Lexus. We would definitely buy another car from him & this dealership. More

I was pleasantly surprised that you would come 150 miles to get our car even though it was for a Recall. I have seen the "gee wiz" look on the faces of friends and family. Since I can't judge that the 're to get our car even though it was for a Recall. I have seen the "gee wiz" look on the faces of friends and family. Since I can't judge that the 'repair' was correctly done I feel comfortable that I need not be concerned. More

I have been a LEXUS GX-470 owner since 2003. In the last ten (10) years I have never had as good a service experience than at LEXUS of Richmond. The service personnel at all levels, have always been frie ten (10) years I have never had as good a service experience than at LEXUS of Richmond. The service personnel at all levels, have always been friendly, always helpful and well informed. Service on my vehicle has always been excellent and accomplished in a timely manner. I am spoiled!! Thank you all at Richmond of Richmond, William H. Sensenig More