Sheehy Lexus of Richmond

Mattie and Patrick did a great job and went way beyond my expectations. They made my duplicate keys and have me Christmas presents! Thank you expectations. They made my duplicate keys and have me Christmas presents! Thank you More

We visited the dealership to get our 2009 RX-350 serviced which was completed in less than an hour. Thanks to Dale Farley for his usual outstanding service that we have really appreciated. While we were wa which was completed in less than an hour. Thanks to Dale Farley for his usual outstanding service that we have really appreciated. While we were waiting, we ran into Jerry Marple (we had already bought two RXs in the last 11 years from Jerry) and challenged him to upgrade us into a low mileage, newer RX. Jerry came through for us again with several options and we drove away the next day in a 2013 RX-350 with 12,000 miles. Outstanding performance Jerry!! Mr. Whitlow, Please let Jerry know how much you, my wife and I appreciate his continued service. Thanks again, Bruce and Julie Melvin Chester, VA More

Your service staff did their usual first class job in taking care of us. Work was done quickly and you helped us with some paint ding issues we had.Thanks. taking care of us. Work was done quickly and you helped us with some paint ding issues we had.Thanks. More

As usual, Rusty gave us superb service thoughout the entire purchase process. We have purchased over 6-7 Lexus' from Rusty over the years and it is a pleasure to work with him. He's the consummate gentl entire purchase process. We have purchased over 6-7 Lexus' from Rusty over the years and it is a pleasure to work with him. He's the consummate gentleman and professional. More

As a 25-year old man, I didn't think I'd be treated too well, but was I ever surprised. Upon entering, the valet guided me to the waiting room. They have a Starbucks coffee machine with both treated too well, but was I ever surprised. Upon entering, the valet guided me to the waiting room. They have a Starbucks coffee machine with both decaffeinated and regular and a mix option. A full range of coffee accouterments were available for self serve. Three large tvs were available with some sort of home improvement show on. Large sofas and tables for things were in the lounge as well. Service wise, I'd cone for my wiper and trunk warranty work, and they gave me a 50$ WaWa gift card for coming myself. Driving from Southwest Virginia, it easily covered my gas expenses. Patrick was extremely friendly and eager to assist with pretty much everything. Someone give that guy a raise! One bad thing: they left the contact covers off of the battery. But that's it. More

Work was completed ahead of schedule. A potentially defective trunk release handle was replaced and a gift card was given given to compensate for any inconvenience that may have been experienced. defective trunk release handle was replaced and a gift card was given given to compensate for any inconvenience that may have been experienced. More

Robert was friendly and did not push to make the sale. Was very respective of our thoughts and worked with us to make the deal. Responded promptly to our emails. We were pleased with the efficiency of co Was very respective of our thoughts and worked with us to make the deal. Responded promptly to our emails. We were pleased with the efficiency of coming in and leaving under an hour. Lenore in the finance department was polite and helped us in cancelling our extended warranty on the trade. Will definitely recommend the sales rep and the dealership and consider for ourselves in future purchases. More

This is the third Lexus we have purchased from Richmond Lexus using "our" Sales Representative Robert Norton. He is extremely honest, knowledgeable and not pushy. After after purchasing these cars and ha Lexus using "our" Sales Representative Robert Norton. He is extremely honest, knowledgeable and not pushy. After after purchasing these cars and having them serviced at Richmond Lexus, we seem to know everyone and visiting there is like a social event with everyone saying hello. More

I have been to many, many car dealers for service over the years with mixed reviews. I have never been to Lexus of Richmond that Robert Jennell has not treated me ( and made me feel) as though I am his "m the years with mixed reviews. I have never been to Lexus of Richmond that Robert Jennell has not treated me ( and made me feel) as though I am his "most special" customer. Employee's like him make a service department special..... More

Newton provided excellent service and comprehensive information during the process of selecting our fifth Lexus. We would definitely buy another car from him & this dealership. information during the process of selecting our fifth Lexus. We would definitely buy another car from him & this dealership. More