Sheehy Lexus of Richmond

Service person was nice and explained additional service that I needed to have done. I would like to thank the person or persons for washing my car. that I needed to have done. I would like to thank the person or persons for washing my car. More

Service at Lexus Richmond is always outstanding!! I love my service advisor Robert Janell also. I arrived about 30 min early and they were ready to receive my car. The wait time was about 1 hr and that's al my service advisor Robert Janell also. I arrived about 30 min early and they were ready to receive my car. The wait time was about 1 hr and that's always great to get in/out. There were no surprise about the cost of the service because Rob told me up front. More

The valet service and personal loaner car in bad weather was important and the service representative was courteous and prompt. Loaner car was nice model. was important and the service representative was courteous and prompt. Loaner car was nice model. More

Smooth appointment for state inspection. Had to bring grandsons due to no school. They loved watching the fish! Was waiting, and was kept informed of the progress during the appointment. grandsons due to no school. They loved watching the fish! Was waiting, and was kept informed of the progress during the appointment. More

Service was excellent and performed in a timely manner Service was excellent and performed in a timely manner Suggestion: Use tire dressing on tires after car wash. I think it makes car look much, much be Service was excellent and performed in a timely manner Suggestion: Use tire dressing on tires after car wash. I think it makes car look much, much better. Thanx More

I brought my Lexus in for its regular oil service. After diagnostics were performed, I was informed of additional work that was needed. I ok'd the work. Even though my visit last longer than expected (app diagnostics were performed, I was informed of additional work that was needed. I ok'd the work. Even though my visit last longer than expected (approx. 3 hrs.) I'm happy that everything was checked out and service was performed as needed. I was kept informed during the entire process and the service waiting area makes the wait pleasurable. Thanks Lexus of Richmond!!! More

I had a problem and the manager was responsive and reassuring. Made me feel good about my purchase and that they will stand behind their product. reassuring. Made me feel good about my purchase and that they will stand behind their product. More

Newton was well versed in his product and he was a pleasure to have dealt with, which has been our experience in both the sales and the service areas of Lexus Of Richmond. When we were trying to de pleasure to have dealt with, which has been our experience in both the sales and the service areas of Lexus Of Richmond. When we were trying to decide which car we wanted to be our next car we visited several other dealerships and we turned to each other after walking into each of them and decided that we would be unhappy with any other dealer other than LExus. More

Mattie and Patrick did a great job and went way beyond my expectations. They made my duplicate keys and have me Christmas presents! Thank you expectations. They made my duplicate keys and have me Christmas presents! Thank you More

We visited the dealership to get our 2009 RX-350 serviced which was completed in less than an hour. Thanks to Dale Farley for his usual outstanding service that we have really appreciated. While we were wa which was completed in less than an hour. Thanks to Dale Farley for his usual outstanding service that we have really appreciated. While we were waiting, we ran into Jerry Marple (we had already bought two RXs in the last 11 years from Jerry) and challenged him to upgrade us into a low mileage, newer RX. Jerry came through for us again with several options and we drove away the next day in a 2013 RX-350 with 12,000 miles. Outstanding performance Jerry!! Mr. Whitlow, Please let Jerry know how much you, my wife and I appreciate his continued service. Thanks again, Bruce and Julie Melvin Chester, VA More