Sheehy Lexus of Richmond

The service we received from the moment we arrived on the lot was superb! The saleman, Newton Rector made us feel very at ease, comfortable, and never pressured. He was also able to answer any questions we h lot was superb! The saleman, Newton Rector made us feel very at ease, comfortable, and never pressured. He was also able to answer any questions we had and knew each and every car like they were his own. Newton is a great salesman, in fact, we have given others his business card. The finance manager, Maurice Hence was one of the best finance managers we have ever run across. He is very personable, made us feel at ease, was very easy to talk with and did not pressure us to sign on the dotted line. Great dealership overall even down to the receptionist! More

Rick was very helpful, and worked hard to make sure we had everything we wanted in order to make the deal. It was an enjoyable experience and we look forward to a long relationship with Lexus of Richmond had everything we wanted in order to make the deal. It was an enjoyable experience and we look forward to a long relationship with Lexus of Richmond More

Truly a wonderful used vehicle purchase experience!! Everyone there was helpful, courteous, responsive and attentive to me throughout the process. Our RX 350 meets our every expectation and we are very Everyone there was helpful, courteous, responsive and attentive to me throughout the process. Our RX 350 meets our every expectation and we are very pleased and recommend Lexus of Richmond to any one looking for a vehicle. More

Great Experience from start to finish.I have been a Luxus customer for over 20 years and they have great service and sales people.John and Linda Madures customer for over 20 years and they have great service and sales people.John and Linda Madures More

Service person was nice and explained additional service that I needed to have done. I would like to thank the person or persons for washing my car. that I needed to have done. I would like to thank the person or persons for washing my car. More

Service at Lexus Richmond is always outstanding!! I love my service advisor Robert Janell also. I arrived about 30 min early and they were ready to receive my car. The wait time was about 1 hr and that's al my service advisor Robert Janell also. I arrived about 30 min early and they were ready to receive my car. The wait time was about 1 hr and that's always great to get in/out. There were no surprise about the cost of the service because Rob told me up front. More

The valet service and personal loaner car in bad weather was important and the service representative was courteous and prompt. Loaner car was nice model. was important and the service representative was courteous and prompt. Loaner car was nice model. More

Smooth appointment for state inspection. Had to bring grandsons due to no school. They loved watching the fish! Was waiting, and was kept informed of the progress during the appointment. grandsons due to no school. They loved watching the fish! Was waiting, and was kept informed of the progress during the appointment. More

I brought my Lexus in for its regular oil service. After diagnostics were performed, I was informed of additional work that was needed. I ok'd the work. Even though my visit last longer than expected (app diagnostics were performed, I was informed of additional work that was needed. I ok'd the work. Even though my visit last longer than expected (approx. 3 hrs.) I'm happy that everything was checked out and service was performed as needed. I was kept informed during the entire process and the service waiting area makes the wait pleasurable. Thanks Lexus of Richmond!!! More

Service was excellent and performed in a timely manner Service was excellent and performed in a timely manner Suggestion: Use tire dressing on tires after car wash. I think it makes car look much, much be Service was excellent and performed in a timely manner Suggestion: Use tire dressing on tires after car wash. I think it makes car look much, much better. Thanx More