Sheehy Lexus of Richmond

Newton Rector was very knowledgeable of the vehicle I purchased. From the beginning to the end he went above and beyond to make sure the transaction went smoothly. He was very friendly and easy to work w purchased. From the beginning to the end he went above and beyond to make sure the transaction went smoothly. He was very friendly and easy to work with. He treated me with respect and made every effort to meet my needs. Lenore Parker was very personable. She made the paperwork prrocess very easy and quick. I enjoyed laughing and talking with her during the process. Her personality is very calming to others. I thoroughly enjoyed working with the 2 of them. More

Rusty Miller was friendly, knowledgeable and answered all our questions,, we were also very pleased with the sservice and experience of the Lexus Finance Officer. our questions,, we were also very pleased with the sservice and experience of the Lexus Finance Officer. More

Our experience with our salesman was really good. He was very friendly and very patient, explained things well about the car we wanted and the whole purchase process. He handled the trade negotiations well. very friendly and very patient, explained things well about the car we wanted and the whole purchase process. He handled the trade negotiations well. He gave us a good feeling about the culture of the dealership and their service system. We were provided with an effective range of financing options. Our salesman did an excellent job in patiently explaining all of the features of the new car. All in all we felt we had a very good purchase experience. More

The service we received from the moment we arrived on the lot was superb! The saleman, Newton Rector made us feel very at ease, comfortable, and never pressured. He was also able to answer any questions we h lot was superb! The saleman, Newton Rector made us feel very at ease, comfortable, and never pressured. He was also able to answer any questions we had and knew each and every car like they were his own. Newton is a great salesman, in fact, we have given others his business card. The finance manager, Maurice Hence was one of the best finance managers we have ever run across. He is very personable, made us feel at ease, was very easy to talk with and did not pressure us to sign on the dotted line. Great dealership overall even down to the receptionist! More

Truly a wonderful used vehicle purchase experience!! Everyone there was helpful, courteous, responsive and attentive to me throughout the process. Our RX 350 meets our every expectation and we are very Everyone there was helpful, courteous, responsive and attentive to me throughout the process. Our RX 350 meets our every expectation and we are very pleased and recommend Lexus of Richmond to any one looking for a vehicle. More

Rick was very helpful, and worked hard to make sure we had everything we wanted in order to make the deal. It was an enjoyable experience and we look forward to a long relationship with Lexus of Richmond had everything we wanted in order to make the deal. It was an enjoyable experience and we look forward to a long relationship with Lexus of Richmond More

Great Experience from start to finish.I have been a Luxus customer for over 20 years and they have great service and sales people.John and Linda Madures customer for over 20 years and they have great service and sales people.John and Linda Madures More

Service person was nice and explained additional service that I needed to have done. I would like to thank the person or persons for washing my car. that I needed to have done. I would like to thank the person or persons for washing my car. More

Service at Lexus Richmond is always outstanding!! I love my service advisor Robert Janell also. I arrived about 30 min early and they were ready to receive my car. The wait time was about 1 hr and that's al my service advisor Robert Janell also. I arrived about 30 min early and they were ready to receive my car. The wait time was about 1 hr and that's always great to get in/out. There were no surprise about the cost of the service because Rob told me up front. More

The valet service and personal loaner car in bad weather was important and the service representative was courteous and prompt. Loaner car was nice model. was important and the service representative was courteous and prompt. Loaner car was nice model. More