Sheehy Lexus of Richmond

----- Professional yet very approachable staff, stayed in communication to keep me updated, worked very hard to get the deal I needed done, took the time t Professional yet very approachable staff, stayed in communication to keep me updated, worked very hard to get the deal I needed done, took the time to explain everything More

Great people helped me with buying and understanding my new vehicle. Rusty is the best salesman ever -- kind, thoughtful, thorough, professional and has a sense of helped me with buying and understanding my new vehicle. Rusty is the best salesman ever -- kind, thoughtful, thorough, professional and has a sense of humor (!). He could sell ice to Eskimos. The new car specialist (I think her name was Lola or Lila?) was also extremely helpful. She answered all my questions and spent as much time with me as I needed. She was great at showing me how to use many new (at least new to me) options in my car. More

Buying a new/used RX350 2014 Lexus Never having owned a SUV, I was nervous about choosing the right one and getting the best value. We have purchased 6 Lexus's over the past, but this Never having owned a SUV, I was nervous about choosing the right one and getting the best value. We have purchased 6 Lexus's over the past, but this one would be a different purchase in that my husband and mother had to be able to get in and out easily. My mother is 88 and my husband had a stroke. Once we had the list of all the RX350''s that were available, we started nailing down what we needed in this purchase. The salesperson who had been recommended to us by friends who had recently purchased a Rx350, was wonderful. Calm and very knowledgable about the pro and cons of each car. We ended up with. 2014 with low mileage and bought an extra 3 year warranty. The car is much smarter than we are and looking forward to one day, being smarter than the car. Newton Rector is an excellent representative of any Lexus product and will be one sales person that I would highly recommend. More

Finally! After months of waiting, my GX 460 arrived. It rides very well, I love the color combination and suggest you order a few for the lot; trust me, they w After months of waiting, my GX 460 arrived. It rides very well, I love the color combination and suggest you order a few for the lot; trust me, they will sell. Eddie and Maurice treated me well again this visit, as I am a repeat Lexus of Richmond customer. Thanks for working me in late, Maurice, greatly appreciated it! Eddie, thanks again! More

Dr. Lance Watson Great! The entire experience from start to finish was excellent. I'm a long time Lexus customer and I was thoroughly pleased by the whole experience Great! The entire experience from start to finish was excellent. I'm a long time Lexus customer and I was thoroughly pleased by the whole experience More

Ed Ellis is Terrific! Ed Ellis was a joy to work with and Lexus offers outstanding automobiles with excellent service for their cars. Ed was very communicative and helpful Ed Ellis was a joy to work with and Lexus offers outstanding automobiles with excellent service for their cars. Ed was very communicative and helpful as we evaluated as purchase options and in the end, the transaction was stress-free. More

Pleasant new RX350 purchase. The purchase of our new RX350 went very smoothly including the trade in of our older 2004 RX330. This the third purchase of a Lexus vehicle via Jerry The purchase of our new RX350 went very smoothly including the trade in of our older 2004 RX330. This the third purchase of a Lexus vehicle via Jerry Marple and it went very well. We enjoyed even the financial work via Maurice Hence as he handled everything very clearly, quickly as well as being very open and friendly at the same time. Also the link to Craig Taylor in service was handled smoothly also. Jerry's introduction and explanation of the RX350's functions was very thorough as well as his orientation training of the major functions. The whole transaction was handled very well and professionally by the whole staff. It was so pleasant that one would feel like purchasing a car from the team every day if that were possible. It did not surprise us at all though as we have been doing business and getting are vehicles service from Lexus of Richmond now for 17 plus years and it has all been very good. The Lexus personnel have always been pleasant and professional through all those years. More

Great Experience! I'm a first time Lexus owner and the experience has been outstanding. First, with the warm welcome from Renijit Oommen to Ms. Lenore Parker and most I'm a first time Lexus owner and the experience has been outstanding. First, with the warm welcome from Renijit Oommen to Ms. Lenore Parker and most of all Ms. Lola Gilbert who made sure we could enjoy all the comforts of our new Lexus GX 460. Thanks to all for your outstanding support. More

This past weekend I bought the seventh Lexus that I have owned. The last two were purchased from Lexus of Richmond. Robert Norton sold me both of the cars. Robert found the car that I wanted one year ago. T owned. The last two were purchased from Lexus of Richmond. Robert Norton sold me both of the cars. Robert found the car that I wanted one year ago. This past weekend I purchased a car for my wife. Her RX was getting up there in miles so we wanted to newer model. Robert had taken such good care of me there was no question as to who I wanted to work with this time. My wife found Robert very easy to work with, like I did. No pressure, very sincere and professional. He found the ideal car for Cathy and the transaction simple and went smoothly. I will be buying all of my future vehicles from Robert Norton And Lexus of Richmond. I will refer family, friends and associates here. More

Great buying experience once the car finally got to the dealership. I ordered the car in late November/ early December but wasn't able get the car until March 19. The Lexus staff and Rusty Miller were ver dealership. I ordered the car in late November/ early December but wasn't able get the car until March 19. The Lexus staff and Rusty Miller were very proffessional from start to finish. Explaining all of the new features on the car and setting options was extremely helpful. More