Sheehy Lexus of Richmond

Ed Ellis is Terrific! Ed Ellis was a joy to work with and Lexus offers outstanding automobiles with excellent service for their cars. Ed was very communicative and helpful Ed Ellis was a joy to work with and Lexus offers outstanding automobiles with excellent service for their cars. Ed was very communicative and helpful as we evaluated as purchase options and in the end, the transaction was stress-free. More

Pleasant new RX350 purchase. The purchase of our new RX350 went very smoothly including the trade in of our older 2004 RX330. This the third purchase of a Lexus vehicle via Jerry The purchase of our new RX350 went very smoothly including the trade in of our older 2004 RX330. This the third purchase of a Lexus vehicle via Jerry Marple and it went very well. We enjoyed even the financial work via Maurice Hence as he handled everything very clearly, quickly as well as being very open and friendly at the same time. Also the link to Craig Taylor in service was handled smoothly also. Jerry's introduction and explanation of the RX350's functions was very thorough as well as his orientation training of the major functions. The whole transaction was handled very well and professionally by the whole staff. It was so pleasant that one would feel like purchasing a car from the team every day if that were possible. It did not surprise us at all though as we have been doing business and getting are vehicles service from Lexus of Richmond now for 17 plus years and it has all been very good. The Lexus personnel have always been pleasant and professional through all those years. More

Great Experience! I'm a first time Lexus owner and the experience has been outstanding. First, with the warm welcome from Renijit Oommen to Ms. Lenore Parker and most I'm a first time Lexus owner and the experience has been outstanding. First, with the warm welcome from Renijit Oommen to Ms. Lenore Parker and most of all Ms. Lola Gilbert who made sure we could enjoy all the comforts of our new Lexus GX 460. Thanks to all for your outstanding support. More

This past weekend I bought the seventh Lexus that I have owned. The last two were purchased from Lexus of Richmond. Robert Norton sold me both of the cars. Robert found the car that I wanted one year ago. T owned. The last two were purchased from Lexus of Richmond. Robert Norton sold me both of the cars. Robert found the car that I wanted one year ago. This past weekend I purchased a car for my wife. Her RX was getting up there in miles so we wanted to newer model. Robert had taken such good care of me there was no question as to who I wanted to work with this time. My wife found Robert very easy to work with, like I did. No pressure, very sincere and professional. He found the ideal car for Cathy and the transaction simple and went smoothly. I will be buying all of my future vehicles from Robert Norton And Lexus of Richmond. I will refer family, friends and associates here. More

Great buying experience once the car finally got to the dealership. I ordered the car in late November/ early December but wasn't able get the car until March 19. The Lexus staff and Rusty Miller were ver dealership. I ordered the car in late November/ early December but wasn't able get the car until March 19. The Lexus staff and Rusty Miller were very proffessional from start to finish. Explaining all of the new features on the car and setting options was extremely helpful. More

Newton Rector was very knowledgeable of the vehicle I purchased. From the beginning to the end he went above and beyond to make sure the transaction went smoothly. He was very friendly and easy to work w purchased. From the beginning to the end he went above and beyond to make sure the transaction went smoothly. He was very friendly and easy to work with. He treated me with respect and made every effort to meet my needs. Lenore Parker was very personable. She made the paperwork prrocess very easy and quick. I enjoyed laughing and talking with her during the process. Her personality is very calming to others. I thoroughly enjoyed working with the 2 of them. More

Rusty Miller was friendly, knowledgeable and answered all our questions,, we were also very pleased with the sservice and experience of the Lexus Finance Officer. our questions,, we were also very pleased with the sservice and experience of the Lexus Finance Officer. More

Our experience with our salesman was really good. He was very friendly and very patient, explained things well about the car we wanted and the whole purchase process. He handled the trade negotiations well. very friendly and very patient, explained things well about the car we wanted and the whole purchase process. He handled the trade negotiations well. He gave us a good feeling about the culture of the dealership and their service system. We were provided with an effective range of financing options. Our salesman did an excellent job in patiently explaining all of the features of the new car. All in all we felt we had a very good purchase experience. More

The service we received from the moment we arrived on the lot was superb! The saleman, Newton Rector made us feel very at ease, comfortable, and never pressured. He was also able to answer any questions we h lot was superb! The saleman, Newton Rector made us feel very at ease, comfortable, and never pressured. He was also able to answer any questions we had and knew each and every car like they were his own. Newton is a great salesman, in fact, we have given others his business card. The finance manager, Maurice Hence was one of the best finance managers we have ever run across. He is very personable, made us feel at ease, was very easy to talk with and did not pressure us to sign on the dotted line. Great dealership overall even down to the receptionist! More

Truly a wonderful used vehicle purchase experience!! Everyone there was helpful, courteous, responsive and attentive to me throughout the process. Our RX 350 meets our every expectation and we are very Everyone there was helpful, courteous, responsive and attentive to me throughout the process. Our RX 350 meets our every expectation and we are very pleased and recommend Lexus of Richmond to any one looking for a vehicle. More