Sheehy Lexus of Richmond

Excellent Dealership We had an excellent experience at Lexus of Richmond. This is our 3rd purchase. We are very satisfied with both sales and service, Rusty explained ev We had an excellent experience at Lexus of Richmond. This is our 3rd purchase. We are very satisfied with both sales and service, Rusty explained everything about our purchase in full detail. We left knowing everything about our SVU. More

My favorite place to car shop....and purchase: This is my fifth RX 350 since 2003. Each and every time I have made a purchase or visited the dealership for service I felt as if I were among long ti This is my fifth RX 350 since 2003. Each and every time I have made a purchase or visited the dealership for service I felt as if I were among long time friends. From the folks who meet me at my vehicle to my service writer, Robert Jennell, it is a pleasurable experience that I have even shared with my friends. They say the Wegman's grocery chain is noted for superior customer service. Well, they should take a page from my 'home' dealer. Several of my friends now drive Lexus models and I like to think that my input and recommendation about the vehicle and Lexus of Richmond has had something to do with their decision to purchase a Lexus product. RustyMiller, the salesman for my 2015 RX purchase, is as knowledgeable and personable as anyone in the car business I have met....and this last vehicle is the 59th car/truck I have owned since 1962. Kudos to every single employee at Lexus of Richmond for their genuine caring attitudes. Bring on the 2015 NX...my wife can't wait! W. Bruce Bullington More

----- Professional yet very approachable staff, stayed in communication to keep me updated, worked very hard to get the deal I needed done, took the time t Professional yet very approachable staff, stayed in communication to keep me updated, worked very hard to get the deal I needed done, took the time to explain everything More

Great people helped me with buying and understanding my new vehicle. Rusty is the best salesman ever -- kind, thoughtful, thorough, professional and has a sense of helped me with buying and understanding my new vehicle. Rusty is the best salesman ever -- kind, thoughtful, thorough, professional and has a sense of humor (!). He could sell ice to Eskimos. The new car specialist (I think her name was Lola or Lila?) was also extremely helpful. She answered all my questions and spent as much time with me as I needed. She was great at showing me how to use many new (at least new to me) options in my car. More

Buying a new/used RX350 2014 Lexus Never having owned a SUV, I was nervous about choosing the right one and getting the best value. We have purchased 6 Lexus's over the past, but this Never having owned a SUV, I was nervous about choosing the right one and getting the best value. We have purchased 6 Lexus's over the past, but this one would be a different purchase in that my husband and mother had to be able to get in and out easily. My mother is 88 and my husband had a stroke. Once we had the list of all the RX350''s that were available, we started nailing down what we needed in this purchase. The salesperson who had been recommended to us by friends who had recently purchased a Rx350, was wonderful. Calm and very knowledgable about the pro and cons of each car. We ended up with. 2014 with low mileage and bought an extra 3 year warranty. The car is much smarter than we are and looking forward to one day, being smarter than the car. Newton Rector is an excellent representative of any Lexus product and will be one sales person that I would highly recommend. More

Finally! After months of waiting, my GX 460 arrived. It rides very well, I love the color combination and suggest you order a few for the lot; trust me, they w After months of waiting, my GX 460 arrived. It rides very well, I love the color combination and suggest you order a few for the lot; trust me, they will sell. Eddie and Maurice treated me well again this visit, as I am a repeat Lexus of Richmond customer. Thanks for working me in late, Maurice, greatly appreciated it! Eddie, thanks again! More

Dr. Lance Watson Great! The entire experience from start to finish was excellent. I'm a long time Lexus customer and I was thoroughly pleased by the whole experience Great! The entire experience from start to finish was excellent. I'm a long time Lexus customer and I was thoroughly pleased by the whole experience More

Ed Ellis is Terrific! Ed Ellis was a joy to work with and Lexus offers outstanding automobiles with excellent service for their cars. Ed was very communicative and helpful Ed Ellis was a joy to work with and Lexus offers outstanding automobiles with excellent service for their cars. Ed was very communicative and helpful as we evaluated as purchase options and in the end, the transaction was stress-free. More

Pleasant new RX350 purchase. The purchase of our new RX350 went very smoothly including the trade in of our older 2004 RX330. This the third purchase of a Lexus vehicle via Jerry The purchase of our new RX350 went very smoothly including the trade in of our older 2004 RX330. This the third purchase of a Lexus vehicle via Jerry Marple and it went very well. We enjoyed even the financial work via Maurice Hence as he handled everything very clearly, quickly as well as being very open and friendly at the same time. Also the link to Craig Taylor in service was handled smoothly also. Jerry's introduction and explanation of the RX350's functions was very thorough as well as his orientation training of the major functions. The whole transaction was handled very well and professionally by the whole staff. It was so pleasant that one would feel like purchasing a car from the team every day if that were possible. It did not surprise us at all though as we have been doing business and getting are vehicles service from Lexus of Richmond now for 17 plus years and it has all been very good. The Lexus personnel have always been pleasant and professional through all those years. More

Great Experience! I'm a first time Lexus owner and the experience has been outstanding. First, with the warm welcome from Renijit Oommen to Ms. Lenore Parker and most I'm a first time Lexus owner and the experience has been outstanding. First, with the warm welcome from Renijit Oommen to Ms. Lenore Parker and most of all Ms. Lola Gilbert who made sure we could enjoy all the comforts of our new Lexus GX 460. Thanks to all for your outstanding support. More