Sheehy Lexus of Richmond

Customer service I just purchased/leased my sixth vehicle from Lexus of Richmond. Robert Norton has been my sales rep for the last five sales transactions and I must s I just purchased/leased my sixth vehicle from Lexus of Richmond. Robert Norton has been my sales rep for the last five sales transactions and I must submit, we (the wife and I) have been totally pleased with our dealings with Robert. He is totally customer oriented and will do anything he can to satisfy your desires. He is friendly and a very trusting salesperson. More

Great Experience! I was very pleased with my experience at Lexus of Richmond. My sales consultant, Newton Rector, was friendly and knowledgeable, and he listened close I was very pleased with my experience at Lexus of Richmond. My sales consultant, Newton Rector, was friendly and knowledgeable, and he listened closely as I described what I was looking for. There were no high-pressure sales tactics, and I felt like I could take as much time as I needed to make a decision. Once my decision was made, Newton handled the paperwork and logistics very well. Lenore Parker, the F&I Manager, was also a pleasure to work with. Finalizing the documentation and financing at most dealerships can be very frustrating because the dealer will often use high-pressure tactics to sell add-ons like extended warranties. Lenore was not like that at all. She walked us through the options, but there was never any pressure to purchase. She simply explained the pros and cons of the various plans, but let us make the decisions. Once we took delivery of the car, Lola, one of the Lexus Technology Specialists, quickly walked us through many of the features, and synced our phones with the bluetooth system. Unfortunately, we had an appointment, so Lola couldn't go into as much detail as she wanted, but that's not a criticism of her. We felt she would have gladly gone into much more detail if we had the time. I wouldn't hesitate to recommend Lexus of Richmond to anyone. More

I purchased an ES350 I went into the dealership just looking for a new car but not intending on purchasing one. I loved the fact that the salesperson did not pressure me I went into the dealership just looking for a new car but not intending on purchasing one. I loved the fact that the salesperson did not pressure me to buy and let me take my time deciding what car I really wanted. After I bought the car, the help that I received learning what all the new gadgets where was wonderful. More

Easiest Car Purchase of My Life Sandra, Rick, Maurice, and Lola were all a pleasure to deal with. After inquiring about a vehicle online, Sandra was prudent but not overbearing in sc Sandra, Rick, Maurice, and Lola were all a pleasure to deal with. After inquiring about a vehicle online, Sandra was prudent but not overbearing in scheduling me to come in and look at a car. When I arrived at the dealership Rick and the other staff were very fair to deal with and very un-intimidating. Maurice was a pleasure to do business with as he obviously knows his job very well and made the process quick and simple. Lola did a great job showing me all of the fantastic features of the car I purchased. Overall, the process at Lexus of Richmond was very straight forward and simple. They were very fair in pricing for both the vehicle I purchased as well as my trade and I will certainly recommend Lexus of Richmond to all of my family and friends. More

Luxury Dealer of Richmond, Va This is my second RX 350 purchased from Lexus of Richmond. Jerry Marple was my salesman for my purchase on 6/12/14, and, for all intents and purposes, This is my second RX 350 purchased from Lexus of Richmond. Jerry Marple was my salesman for my purchase on 6/12/14, and, for all intents and purposes, he took care of me for my first RX purchase in 2007 since my initial salesman was too busy! Jerry is one of the most knowledgeable salesman in my opinion -- he knows the RX inside and out as it should be when providing the pertinent information to customers that they really need to know and understand! I love all things about dealing with Lexus of Richmond -- from the sales to service to overall rich environment, Lexus outshines other dealers and offers the consumer's best automobile as noted in major car reporting journals. One other department rates an excellent review and that is Finance. Maurice Hence fully explained each and every detail and offered reflections of service on my past vehicle to aid in my decisions for purchasing additional warranties and packages on my new RX. He took the time and fully explained each part of the dealer financing process. I drove away from Lexus in my new RX with the feeling of a partnership extended with complete trust for at least another five or six years when it may be time to upgrade. Kudos to Patrick Rose in Service and also to Stewart Broyles (now retired). More

John Bryan A very professional experience- top notch. We could not have asked for a better experience. Barry was low pressure but very helpful with all of our qu A very professional experience- top notch. We could not have asked for a better experience. Barry was low pressure but very helpful with all of our questions. More

Great Experience I found Rusty really listened to what I wanted in a car and what I was happy with in the past. He did an outstanding job of finding a car that I was t I found Rusty really listened to what I wanted in a car and what I was happy with in the past. He did an outstanding job of finding a car that I was thrilled with in my price range. More

Purchase of a pre-owned 2011 LS460 on 5/30/14 I recently purchased a pre-owned 2011 LS460 from Barry Steinberg on 5/30/14. Barry and Lenore were very helful in answering all of my many questions a I recently purchased a pre-owned 2011 LS460 from Barry Steinberg on 5/30/14. Barry and Lenore were very helful in answering all of my many questions and I appreciate their professionalism during the whole buying process. Both of them went beyond the call of duty by staying till after 9:00pm on 5/30/14 to complete the purchase and answer all of my questions and concerns. Lenore's depth of knowledge about every facet of the financing and warranty options were very helpful in easing my concerns of buying a non-certified pre-owned vehicle. My wife owns a RX300 and we have had very good service experiences which also contributed to my confidence in your people and dealership. I have owned American made cars all my life and I had many options to buy other luxury vehicles. With my track record of keeping vehicles a long time, I feel Lexus will provide the best reliability and quality I am looking for for the long run. More

Excellent Dealership We had an excellent experience at Lexus of Richmond. This is our 3rd purchase. We are very satisfied with both sales and service, Rusty explained ev We had an excellent experience at Lexus of Richmond. This is our 3rd purchase. We are very satisfied with both sales and service, Rusty explained everything about our purchase in full detail. We left knowing everything about our SVU. More

My favorite place to car shop....and purchase: This is my fifth RX 350 since 2003. Each and every time I have made a purchase or visited the dealership for service I felt as if I were among long ti This is my fifth RX 350 since 2003. Each and every time I have made a purchase or visited the dealership for service I felt as if I were among long time friends. From the folks who meet me at my vehicle to my service writer, Robert Jennell, it is a pleasurable experience that I have even shared with my friends. They say the Wegman's grocery chain is noted for superior customer service. Well, they should take a page from my 'home' dealer. Several of my friends now drive Lexus models and I like to think that my input and recommendation about the vehicle and Lexus of Richmond has had something to do with their decision to purchase a Lexus product. RustyMiller, the salesman for my 2015 RX purchase, is as knowledgeable and personable as anyone in the car business I have met....and this last vehicle is the 59th car/truck I have owned since 1962. Kudos to every single employee at Lexus of Richmond for their genuine caring attitudes. Bring on the 2015 NX...my wife can't wait! W. Bruce Bullington More