Sheehy Lexus of Richmond

Easiest Car Purchase of My Life Sandra, Rick, Maurice, and Lola were all a pleasure to deal with. After inquiring about a vehicle online, Sandra was prudent but not overbearing in sc Sandra, Rick, Maurice, and Lola were all a pleasure to deal with. After inquiring about a vehicle online, Sandra was prudent but not overbearing in scheduling me to come in and look at a car. When I arrived at the dealership Rick and the other staff were very fair to deal with and very un-intimidating. Maurice was a pleasure to do business with as he obviously knows his job very well and made the process quick and simple. Lola did a great job showing me all of the fantastic features of the car I purchased. Overall, the process at Lexus of Richmond was very straight forward and simple. They were very fair in pricing for both the vehicle I purchased as well as my trade and I will certainly recommend Lexus of Richmond to all of my family and friends. More

Luxury Dealer of Richmond, Va This is my second RX 350 purchased from Lexus of Richmond. Jerry Marple was my salesman for my purchase on 6/12/14, and, for all intents and purposes, This is my second RX 350 purchased from Lexus of Richmond. Jerry Marple was my salesman for my purchase on 6/12/14, and, for all intents and purposes, he took care of me for my first RX purchase in 2007 since my initial salesman was too busy! Jerry is one of the most knowledgeable salesman in my opinion -- he knows the RX inside and out as it should be when providing the pertinent information to customers that they really need to know and understand! I love all things about dealing with Lexus of Richmond -- from the sales to service to overall rich environment, Lexus outshines other dealers and offers the consumer's best automobile as noted in major car reporting journals. One other department rates an excellent review and that is Finance. Maurice Hence fully explained each and every detail and offered reflections of service on my past vehicle to aid in my decisions for purchasing additional warranties and packages on my new RX. He took the time and fully explained each part of the dealer financing process. I drove away from Lexus in my new RX with the feeling of a partnership extended with complete trust for at least another five or six years when it may be time to upgrade. Kudos to Patrick Rose in Service and also to Stewart Broyles (now retired). More

John Bryan A very professional experience- top notch. We could not have asked for a better experience. Barry was low pressure but very helpful with all of our qu A very professional experience- top notch. We could not have asked for a better experience. Barry was low pressure but very helpful with all of our questions. More

Great Experience I found Rusty really listened to what I wanted in a car and what I was happy with in the past. He did an outstanding job of finding a car that I was t I found Rusty really listened to what I wanted in a car and what I was happy with in the past. He did an outstanding job of finding a car that I was thrilled with in my price range. More

Purchase of a pre-owned 2011 LS460 on 5/30/14 I recently purchased a pre-owned 2011 LS460 from Barry Steinberg on 5/30/14. Barry and Lenore were very helful in answering all of my many questions a I recently purchased a pre-owned 2011 LS460 from Barry Steinberg on 5/30/14. Barry and Lenore were very helful in answering all of my many questions and I appreciate their professionalism during the whole buying process. Both of them went beyond the call of duty by staying till after 9:00pm on 5/30/14 to complete the purchase and answer all of my questions and concerns. Lenore's depth of knowledge about every facet of the financing and warranty options were very helpful in easing my concerns of buying a non-certified pre-owned vehicle. My wife owns a RX300 and we have had very good service experiences which also contributed to my confidence in your people and dealership. I have owned American made cars all my life and I had many options to buy other luxury vehicles. With my track record of keeping vehicles a long time, I feel Lexus will provide the best reliability and quality I am looking for for the long run. More

Excellent Dealership We had an excellent experience at Lexus of Richmond. This is our 3rd purchase. We are very satisfied with both sales and service, Rusty explained ev We had an excellent experience at Lexus of Richmond. This is our 3rd purchase. We are very satisfied with both sales and service, Rusty explained everything about our purchase in full detail. We left knowing everything about our SVU. More

My favorite place to car shop....and purchase: This is my fifth RX 350 since 2003. Each and every time I have made a purchase or visited the dealership for service I felt as if I were among long ti This is my fifth RX 350 since 2003. Each and every time I have made a purchase or visited the dealership for service I felt as if I were among long time friends. From the folks who meet me at my vehicle to my service writer, Robert Jennell, it is a pleasurable experience that I have even shared with my friends. They say the Wegman's grocery chain is noted for superior customer service. Well, they should take a page from my 'home' dealer. Several of my friends now drive Lexus models and I like to think that my input and recommendation about the vehicle and Lexus of Richmond has had something to do with their decision to purchase a Lexus product. RustyMiller, the salesman for my 2015 RX purchase, is as knowledgeable and personable as anyone in the car business I have met....and this last vehicle is the 59th car/truck I have owned since 1962. Kudos to every single employee at Lexus of Richmond for their genuine caring attitudes. Bring on the 2015 NX...my wife can't wait! W. Bruce Bullington More

----- Professional yet very approachable staff, stayed in communication to keep me updated, worked very hard to get the deal I needed done, took the time t Professional yet very approachable staff, stayed in communication to keep me updated, worked very hard to get the deal I needed done, took the time to explain everything More

Great people helped me with buying and understanding my new vehicle. Rusty is the best salesman ever -- kind, thoughtful, thorough, professional and has a sense of helped me with buying and understanding my new vehicle. Rusty is the best salesman ever -- kind, thoughtful, thorough, professional and has a sense of humor (!). He could sell ice to Eskimos. The new car specialist (I think her name was Lola or Lila?) was also extremely helpful. She answered all my questions and spent as much time with me as I needed. She was great at showing me how to use many new (at least new to me) options in my car. More

Buying a new/used RX350 2014 Lexus Never having owned a SUV, I was nervous about choosing the right one and getting the best value. We have purchased 6 Lexus's over the past, but this Never having owned a SUV, I was nervous about choosing the right one and getting the best value. We have purchased 6 Lexus's over the past, but this one would be a different purchase in that my husband and mother had to be able to get in and out easily. My mother is 88 and my husband had a stroke. Once we had the list of all the RX350''s that were available, we started nailing down what we needed in this purchase. The salesperson who had been recommended to us by friends who had recently purchased a Rx350, was wonderful. Calm and very knowledgable about the pro and cons of each car. We ended up with. 2014 with low mileage and bought an extra 3 year warranty. The car is much smarter than we are and looking forward to one day, being smarter than the car. Newton Rector is an excellent representative of any Lexus product and will be one sales person that I would highly recommend. More