Sheehy Lexus of Richmond

Great experience and help when purchasing first Lexus! We are a young couple who was searching for a new car when my husbands car unexpectantly died on us. We went to Lexus after looking at other cars and We are a young couple who was searching for a new car when my husbands car unexpectantly died on us. We went to Lexus after looking at other cars and we were overly pleased with the amount of customer service and assistance we received once we got there! Shawn was great going over all of the options we had, and was very thorough while assisting us and making sure all of our needs were met. We explained to Shawn our price range and were pleasantly surprised to find out a Lexus wasn't out of our young couples price range! Highly suggest going there, great service throughout the whole company! Jordan was very helpful in assisting my husband with setting up all the technology features of the car and finding out about features he would have never known about! More

Another satisfied purchase of my 3rd. RX . Another satisfied purchase of my 3 rd .RX .working with Jerry Marple , makes the experience easy. Just love my new Lexus. Thanks Jerry for all your he Another satisfied purchase of my 3 rd .RX .working with Jerry Marple , makes the experience easy. Just love my new Lexus. Thanks Jerry for all your help .... More

Excellent experience Have for the third time purchased a new Lexus through this dealership. I think that in itself is a compliment. Professional and customer oriented wh Have for the third time purchased a new Lexus through this dealership. I think that in itself is a compliment. Professional and customer oriented which makes for a pleasant experience. Service afterwards is also second-to-none. More

As a repeat buyer, the experience was wonderful. Another good buying experience as this is my fifth purchase at Richmond Lexus. I only wish the process could be completed in a shorter time. Overall, Another good buying experience as this is my fifth purchase at Richmond Lexus. I only wish the process could be completed in a shorter time. Overall, It was excellant. More

Great Experience , Great Car Rick was very through and patient about explaining my options for leasing vs buying a new car. He told me about carmax which gave me another option f Rick was very through and patient about explaining my options for leasing vs buying a new car. He told me about carmax which gave me another option for my old car, an unbiased option. I felt like everything was out in the open. He worked hard to get me the car I wanted as soon as he could, which I really appreciated. He kept me informed through the entire process.] Lola was a private tech tutor. Explained things in easy to understand language and answered my questions without talking over my head which could have been easy to do. It really made me more comfortable driving the car out of the lot. More

Customer Sevice + I was totally satisfied with my intended purchase of a Lexus ES350. Rick was car knowledgeable and patient in explaining features and the operation of I was totally satisfied with my intended purchase of a Lexus ES350. Rick was car knowledgeable and patient in explaining features and the operation of the car. He made my wife and I feel comfortable during the sale process. In the service department, Robert was proactive in taking care of my additional feature installation. Excellent dealership. More

Ended up buying I Went just to look and compare prices and ended up buying a new RX350. Got a good deal without haggling. Rick set up garage door opener, Bluetooth f I Went just to look and compare prices and ended up buying a new RX350. Got a good deal without haggling. Rick set up garage door opener, Bluetooth for phone, and radio stations. Clearly explained all operation features of the new vehicle before letting me drive off. More

Excellence outstanding group to work with. A first time Lexus customer. Previously, Toyota! Felt Carla, Jordan, Rusty anf Lenore were professional, friendly, kno outstanding group to work with. A first time Lexus customer. Previously, Toyota! Felt Carla, Jordan, Rusty anf Lenore were professional, friendly, knowledgeable and never pushy!! Bob Root More

Awesome Experience I am extermely satisfied with my car buying experience at Lexus of Richmond. The one thing I liked most was that they didn't put any pressure on us t I am extermely satisfied with my car buying experience at Lexus of Richmond. The one thing I liked most was that they didn't put any pressure on us to make a decision right away as most of the dealers will do. Carla Spadaro, the Sales Consultant we worked with provided all the information we needed to make an informed decision, and even helped us get a good price for our trade-in. I will highly recommend Lexus of Richmond if you are in the market for a new or used car. More

My first Lexus After 13 years of driving the same car I was a little leery about purchasing another. My sales consultant, Renjit Oommen was very helpful, friendly, a After 13 years of driving the same car I was a little leery about purchasing another. My sales consultant, Renjit Oommen was very helpful, friendly, and went out of his way to make sure my first experience with Lexus was exceptional. Although I have only had my car for a few days, I'm certain I will be a repeat customer. I also would request and recommend Renjit. More