Sheehy Lexus of Richmond

Customer Sevice + I was totally satisfied with my intended purchase of a Lexus ES350. Rick was car knowledgeable and patient in explaining features and the operation of I was totally satisfied with my intended purchase of a Lexus ES350. Rick was car knowledgeable and patient in explaining features and the operation of the car. He made my wife and I feel comfortable during the sale process. In the service department, Robert was proactive in taking care of my additional feature installation. Excellent dealership. More

Ended up buying I Went just to look and compare prices and ended up buying a new RX350. Got a good deal without haggling. Rick set up garage door opener, Bluetooth f I Went just to look and compare prices and ended up buying a new RX350. Got a good deal without haggling. Rick set up garage door opener, Bluetooth for phone, and radio stations. Clearly explained all operation features of the new vehicle before letting me drive off. More

Excellence outstanding group to work with. A first time Lexus customer. Previously, Toyota! Felt Carla, Jordan, Rusty anf Lenore were professional, friendly, kno outstanding group to work with. A first time Lexus customer. Previously, Toyota! Felt Carla, Jordan, Rusty anf Lenore were professional, friendly, knowledgeable and never pushy!! Bob Root More

Awesome Experience I am extermely satisfied with my car buying experience at Lexus of Richmond. The one thing I liked most was that they didn't put any pressure on us t I am extermely satisfied with my car buying experience at Lexus of Richmond. The one thing I liked most was that they didn't put any pressure on us to make a decision right away as most of the dealers will do. Carla Spadaro, the Sales Consultant we worked with provided all the information we needed to make an informed decision, and even helped us get a good price for our trade-in. I will highly recommend Lexus of Richmond if you are in the market for a new or used car. More

My first Lexus After 13 years of driving the same car I was a little leery about purchasing another. My sales consultant, Renjit Oommen was very helpful, friendly, a After 13 years of driving the same car I was a little leery about purchasing another. My sales consultant, Renjit Oommen was very helpful, friendly, and went out of his way to make sure my first experience with Lexus was exceptional. Although I have only had my car for a few days, I'm certain I will be a repeat customer. I also would request and recommend Renjit. More

Customer service I just purchased/leased my sixth vehicle from Lexus of Richmond. Robert Norton has been my sales rep for the last five sales transactions and I must s I just purchased/leased my sixth vehicle from Lexus of Richmond. Robert Norton has been my sales rep for the last five sales transactions and I must submit, we (the wife and I) have been totally pleased with our dealings with Robert. He is totally customer oriented and will do anything he can to satisfy your desires. He is friendly and a very trusting salesperson. More

Great Experience! I was very pleased with my experience at Lexus of Richmond. My sales consultant, Newton Rector, was friendly and knowledgeable, and he listened close I was very pleased with my experience at Lexus of Richmond. My sales consultant, Newton Rector, was friendly and knowledgeable, and he listened closely as I described what I was looking for. There were no high-pressure sales tactics, and I felt like I could take as much time as I needed to make a decision. Once my decision was made, Newton handled the paperwork and logistics very well. Lenore Parker, the F&I Manager, was also a pleasure to work with. Finalizing the documentation and financing at most dealerships can be very frustrating because the dealer will often use high-pressure tactics to sell add-ons like extended warranties. Lenore was not like that at all. She walked us through the options, but there was never any pressure to purchase. She simply explained the pros and cons of the various plans, but let us make the decisions. Once we took delivery of the car, Lola, one of the Lexus Technology Specialists, quickly walked us through many of the features, and synced our phones with the bluetooth system. Unfortunately, we had an appointment, so Lola couldn't go into as much detail as she wanted, but that's not a criticism of her. We felt she would have gladly gone into much more detail if we had the time. I wouldn't hesitate to recommend Lexus of Richmond to anyone. More

I purchased an ES350 I went into the dealership just looking for a new car but not intending on purchasing one. I loved the fact that the salesperson did not pressure me I went into the dealership just looking for a new car but not intending on purchasing one. I loved the fact that the salesperson did not pressure me to buy and let me take my time deciding what car I really wanted. After I bought the car, the help that I received learning what all the new gadgets where was wonderful. More

Easiest Car Purchase of My Life Sandra, Rick, Maurice, and Lola were all a pleasure to deal with. After inquiring about a vehicle online, Sandra was prudent but not overbearing in sc Sandra, Rick, Maurice, and Lola were all a pleasure to deal with. After inquiring about a vehicle online, Sandra was prudent but not overbearing in scheduling me to come in and look at a car. When I arrived at the dealership Rick and the other staff were very fair to deal with and very un-intimidating. Maurice was a pleasure to do business with as he obviously knows his job very well and made the process quick and simple. Lola did a great job showing me all of the fantastic features of the car I purchased. Overall, the process at Lexus of Richmond was very straight forward and simple. They were very fair in pricing for both the vehicle I purchased as well as my trade and I will certainly recommend Lexus of Richmond to all of my family and friends. More

Luxury Dealer of Richmond, Va This is my second RX 350 purchased from Lexus of Richmond. Jerry Marple was my salesman for my purchase on 6/12/14, and, for all intents and purposes, This is my second RX 350 purchased from Lexus of Richmond. Jerry Marple was my salesman for my purchase on 6/12/14, and, for all intents and purposes, he took care of me for my first RX purchase in 2007 since my initial salesman was too busy! Jerry is one of the most knowledgeable salesman in my opinion -- he knows the RX inside and out as it should be when providing the pertinent information to customers that they really need to know and understand! I love all things about dealing with Lexus of Richmond -- from the sales to service to overall rich environment, Lexus outshines other dealers and offers the consumer's best automobile as noted in major car reporting journals. One other department rates an excellent review and that is Finance. Maurice Hence fully explained each and every detail and offered reflections of service on my past vehicle to aid in my decisions for purchasing additional warranties and packages on my new RX. He took the time and fully explained each part of the dealer financing process. I drove away from Lexus in my new RX with the feeling of a partnership extended with complete trust for at least another five or six years when it may be time to upgrade. Kudos to Patrick Rose in Service and also to Stewart Broyles (now retired). More