Sheehy INFINITI of Chantilly

I went into Infiniti of Chantilly which is less than one mile away from my house, on one of my very unreliable cars, a 1997 Jaguar XK convertible. I was greeted at a beautiful new lobby by an attractive and mile away from my house, on one of my very unreliable cars, a 1997 Jaguar XK convertible. I was greeted at a beautiful new lobby by an attractive and very nice lady who directed me to a sales guy; Jason. He walked me through the features of the G37 and took me out for a test drive. He was very attentive, patient and overall a nice guy to deal with, too bad half of the answers to my questions were wrong which ended up being a big problem down the road. Then it came down to evaluating my trade in, blue book value was 4k in fair condition and almost 5 in good condition, I got offered 3k. Harri told me that it was difficult to market such a car, I told him that I also wanted to get rid of my 2004 Porsche Cayenne, he told me that the latter was a better choice since he could sell this car on his lot. I was looking to either lease a new G37x or buy a used 2009, They had 10 or so 2009 cars in the lot but all priced 20% or so over what the blue book MSRP yielded. After going back and forward and repeatedly being told that they would give me a great deal but not giving me any actual discounts we agreed that I would come back with the Porsche. A week later (day after the storm and 2 days before the month was up) I came back on the Porsche and a print out of comparable listings off of cars.com of similar G37x, all certified pre-owned and with similar mileage and features to what I wanted. I also brought a print out of the Kelly blue book report of the trade in of my Porsche. This time I am talking to George while Harri evaluates my trade in. George was this slick patronizing yet nice guy, he pretended to look up on his computer the listings I brought and he told me he could not find them. While browsing on cars.com I could see that he bypassed literally dozens of listings with the certified pre-owned logo for the price range I was looking for but he would not open any of those and kept browsing really fast. Meanwhile some other customer is attracting his attention, some other sales guy is pinging him. Although I was a willing customer, with my car title and check book in hand and a credit score of 800 I clearly became second class citizen. They would not even accompany me to the parking lot to see the cars, they would just toss me the keys. My Porsche was in overall great shape. According to Kelly blue book, my Porsche in fair condition was worth $ 13,700 and in good condition $16,200; Harri offered $11K and once again gave me the story of how hard those cars are to sell, now I am understandably VERY skeptical. Now he would possibly up the Jaguar from 3 to 4K (why couldn’t you tell me this last week?). George comes back and this time he does open a listing, not for a G37x but for a Porsche Cayenne for $16,200, it was an older and different model than mine (mine is an S with 8 cyl engine and the one he pulled was a 6 cyl engine) with much higher mileage and he told me how unreasonable I was for wanting $16 (blue book trade in). Then I turn to their cars, why are they 10 -20% over MSRP? They tell me that these are “killer deals”, then Harri tells me he would cut me “a deal I could not possibly refuse” on a particular car. Before walking to the lot to see it, while he searches for the keys, I look up the blue book MSRP and the price Harri gave me was only $50 over MSRP, not bad! (so I thought). I get in the car and the smell hits me like a freight train, this car belonged to a heavy smoker and somebody at the dealership had the great idea of “masking” the smell with heavy deodorants. Frustrated and in indignation I get out of the car and then I see a window sticker on it for a price a few bucks lower than what harri told me. At this point, I found out that despite what Jason had told me on my first visit, my phone would not connect to the car, that only a 2010 model would. I tried so hard to work out a deal with these guys (because they are almost walking distance from my house), unfortunately they would not sell you a car unless is $2K - $4K over market or MSRP and they would not take a trade for the lowest possible trade in Kelly Blue book value. I walk out with my car title and check book in hand and George is unfaced, Harri was a bit frustrated but stayed nice, calm and attentive throughout the entire process ( I can tell he is a good guy, it is the dealership which is a problem) Next day I walk into Tysons Corner Infinity, they had 5 or 6 cars at market price and a special deal on a lease (From $329 down to $269), trade in for the Jaguar? Right at blue book value. In less than 10 minutes I have my choice between a great lease deal or 4 cars within the price range, mileage and features I was asking Chantilly for. I am now the proud leasee of a brand new G37x off of Tysons Corner Infiniti, just could not work with the folks at Chantilly, now for service I will pass by the Chantilly dealership on my way to Tyson’s Corner. More

I've taken my vehicle into this service dept two times with the same outcome. It seems that the customers issues are second to charging for what should be warranty work. What was supposedly fixed on the f with the same outcome. It seems that the customers issues are second to charging for what should be warranty work. What was supposedly fixed on the first visit. Never was, then on the 2nd visit I was told that it's not a warranty issue. And then was told work was done on this car at Alexandria. Which is NOW over due to 12k miles. Had the service dept bothered to mention about this in the history of the vehicle. I would have have been able to get it fixed under warranty for work. Convieniently now I can be charged for work. Bottom line. With the service record of the vehicle at their finger tips, it could have been easily mentioned that this issue was observed previously. It was not mentioned, until it was too late. This is my first Infiniti. Might be my last. Always reciever better service from Audi/BMW More

When I leased my FX35 from this dealership, I paid a premium over the offers I had from other Infiniti dealers in the area just because of the benefits of their 500 Club. I am extremely disappointed wit premium over the offers I had from other Infiniti dealers in the area just because of the benefits of their 500 Club. I am extremely disappointed with the service I received and the inefficiency of the staff that I came in contact with. On my very first service appointment, I had been put down as willing to wait while service was being performed when I had mentioned that I wanted a loaner while making the appointment. When this came to light, I was told (twice) that a loaner was being arranged. This never materialized and after about an hour, I was told that my car was ready. After I got the car, I noticed that it had not been vacuumed. I emailed Ken Smith (General Manager) and Jack Wynn (Parts & Service Director) about this but never heard back form them. Not even an acknowledgement! I guess once the sale is made, these people do not care about anything else. A big thumbs down to them. I am taking my business elsewhere. More