Sheehy INFINITI of Chantilly

I am expressing my utmost satisfaction with the exceptional service I recently received at Sheehy INFINITI of Chantilly, particularly from Mr. Christopher Moore. I am a proud owner of a 2013 Inf exceptional service I recently received at Sheehy INFINITI of Chantilly, particularly from Mr. Christopher Moore. I am a proud owner of a 2013 Infiniti G37x, and recently, I encountered an issue with water leaking into my vehicle due to a problem with the sunroof drain connector and grommets. Naturally, I was concerned about the potential damage and inconvenience this could cause. From the moment I entered Sheehy INFINITI of Chantilly, Mr. Moore went above and beyond to address my concerns and resolve the issue promptly. His professionalism, dedication, and knowledge were truly impressive. He took the time to have my vehicle inspected thoroughly, explained the problem in detail, and provided me with a clear and concise explanation of the necessary repairs. Mr. Moore's exceptional communication skills made me feel well-informed and confident in rectifying the situation. What truly stood out was Mr. Moore's commitment to ensuring my complete satisfaction. He arranged for the necessary repairs to be done efficiently and kept me updated throughout the process. He consistently went the extra mile to ensure my experience was smooth and stress-free. Exceptional customer service should be acknowledged and celebrated, and Mr. Christopher Moore exemplified this during my recent visit to Sheehy INFINITI of Chantilly. His dedication to providing outstanding service has made a lasting impression on me, and I am grateful for his assistance in resolving the issue with my vehicle. I want to commend Mr. Moore for his outstanding customer service and thank Sheehy INFINITI of Chantilly for having such a dedicated and knowledgeable team member on staff. Experiences like these solidify my trust and loyalty to your dealership. Please convey my appreciation to Mr. Christopher Moore, and I look forward to continuing to entrust my vehicle's maintenance and service needs to your dealership in the future. Thank you once again for the exceptional service. More

Amazing experience from start to finish. This process only took 10 minutes of my time car was delivered at my home the next day. 5 minutes of paperwork. Thank you Dennis Dunning. This process only took 10 minutes of my time car was delivered at my home the next day. 5 minutes of paperwork. Thank you Dennis Dunning. More

Perfect! Professional outstanding service as always. Bob Fisher always provides excellent service. Very convenient. Great! Professional outstanding service as always. Bob Fisher always provides excellent service. Very convenient. Great! More

From the moment I contacted the service department, I was greeted with warmth and professionalism from Roberto. His friendly demeanor and willingness to address my concerns immediately put me at ease. Robert greeted with warmth and professionalism from Roberto. His friendly demeanor and willingness to address my concerns immediately put me at ease. Roberto’s expertise and attention to detail was evident as he carefully listened to my vehicle's issues, asked relevant questions, and provided clear explanations of the necessary repairs. Roberto has my sincere gratitude for your outstanding service. More

Drove over 1 hour to see car and it was as described on internet. We even had some room on the internet price to negotiate. Very pleased with vehicle. internet. We even had some room on the internet price to negotiate. Very pleased with vehicle. More

Bob Fisher and Roberto Sanchez are excellent at listening as you explain the reason for bringing the car in for service. They explain everything before, during, and after work is done on your vehicle. The op as you explain the reason for bringing the car in for service. They explain everything before, during, and after work is done on your vehicle. The opinions and recommendations of the Service Department personnel can be highly trusted as fair and accurate...the main reason I continue to return to Sheehy Infiniti of Chantilly. More

Roberto did an outstanding job in explaining the trouble found, need to order a new motor, arranged to provide a loaner vehicle and promptly.let me know when it was ready. found, need to order a new motor, arranged to provide a loaner vehicle and promptly.let me know when it was ready. More

Recently purchased an Infiniti QX60 from Sheehy and Dennis Dunning made the process simple and easy. He had the knowledge about the vehicle that I needed to make an informed decision and, when I was re Dennis Dunning made the process simple and easy. He had the knowledge about the vehicle that I needed to make an informed decision and, when I was ready to act, he made sure everything was lined up so that the sale closed quickly. More

Outstanding Service! Roberto Sanchez is an excellent Service Advisor, we discussed the service, and agreed on the work to be done. Roberto is very professional and dese Roberto Sanchez is an excellent Service Advisor, we discussed the service, and agreed on the work to be done. Roberto is very professional and deserves to be recognized! He kept me informed of my 2015 QX70S service progress and was ready when promised. Great job! More