Sheehy INFINITI of Chantilly
Chantilly, VA
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Sheehy Infiniti of Chantilly exceeded my expectations. My Sales Consultant, Dennis, was SO helpful and answered every question I had. I never felt rushed, and the entire process was easy. Dennis and the o My Sales Consultant, Dennis, was SO helpful and answered every question I had. I never felt rushed, and the entire process was easy. Dennis and the other employees went above and beyond to ensure that I was happy with my purchase! Overall this was such a great experience. More
I recently worked with Dennis Dunning to buyout an existing leased car. Dennis provided superior service and the buyout process could not have gone smoother. He was very professional and extremely h existing leased car. Dennis provided superior service and the buyout process could not have gone smoother. He was very professional and extremely helpful. The entire process took less than a half hour. I can't thank Dennis enough for his service. More
Everything went very well as usual. Chantilly is a bit far for me since Tysons location has closed but valet service was offered for pick up and return. I dropped it off but used vale Chantilly is a bit far for me since Tysons location has closed but valet service was offered for pick up and return. I dropped it off but used valet for the return. More
Brought my vehicle in for broken seat trim they caused during diagnostics of a rear display issue. Upon arrival I showed and clearly explained to the representative what the issue was and the desired fix. during diagnostics of a rear display issue. Upon arrival I showed and clearly explained to the representative what the issue was and the desired fix. A few hours later I received a call from the representative that the vehicle was done and ready for pickup. Upon pickup arrival I asked the service rep if the trim was fixed. He said yes. I inspected the repair only to discover nothing was done! It was in the exact condition I dropped it off in. I showed the representative and he said he'll order a new trim at no cost to me. That was over two weeks ago. I've called several times and each time they say they'll call me back with an update. However, I never got a call. More
I am expressing my utmost satisfaction with the exceptional service I recently received at Sheehy INFINITI of Chantilly, particularly from Mr. Christopher Moore. I am a proud owner of a 2013 Inf exceptional service I recently received at Sheehy INFINITI of Chantilly, particularly from Mr. Christopher Moore. I am a proud owner of a 2013 Infiniti G37x, and recently, I encountered an issue with water leaking into my vehicle due to a problem with the sunroof drain connector and grommets. Naturally, I was concerned about the potential damage and inconvenience this could cause. From the moment I entered Sheehy INFINITI of Chantilly, Mr. Moore went above and beyond to address my concerns and resolve the issue promptly. His professionalism, dedication, and knowledge were truly impressive. He took the time to have my vehicle inspected thoroughly, explained the problem in detail, and provided me with a clear and concise explanation of the necessary repairs. Mr. Moore's exceptional communication skills made me feel well-informed and confident in rectifying the situation. What truly stood out was Mr. Moore's commitment to ensuring my complete satisfaction. He arranged for the necessary repairs to be done efficiently and kept me updated throughout the process. He consistently went the extra mile to ensure my experience was smooth and stress-free. Exceptional customer service should be acknowledged and celebrated, and Mr. Christopher Moore exemplified this during my recent visit to Sheehy INFINITI of Chantilly. His dedication to providing outstanding service has made a lasting impression on me, and I am grateful for his assistance in resolving the issue with my vehicle. I want to commend Mr. Moore for his outstanding customer service and thank Sheehy INFINITI of Chantilly for having such a dedicated and knowledgeable team member on staff. Experiences like these solidify my trust and loyalty to your dealership. Please convey my appreciation to Mr. Christopher Moore, and I look forward to continuing to entrust my vehicle's maintenance and service needs to your dealership in the future. Thank you once again for the exceptional service. More