Sheehy INFINITI of Chantilly

Not Your Average Car Dealer Sheehy is not your average car dealer! They are just heads above the pack when it comes to focusing on, and showing real genuine interest in their cu Sheehy is not your average car dealer! They are just heads above the pack when it comes to focusing on, and showing real genuine interest in their customers. What I was impressed with the most is how patient they were during the entire purchasing process of our new QX60. We were able to test drive the two vehicles we had selected before making a final choice of the QX60. I was initially interested in only the 2020 model, but our salesman, Dennis Dunning informed me that while that decision was entirely up to me, he could help me save a lot more if I considered the 2019 model. Dennis had contacted me periodically via cell phone, email and text before my wife and I were finally able to make an appointment to come in and test drive. He was waiting for us when we arrived and greeted us like we were family; which is not what your average car dealer does these days. After we had decided we wanted to purchase the QX60, with the option packages I had previously advised Dennis that I wanted, it came down to exterior and interior color selection. Dennis immediately went to work and in 10 minutes or so found the vehicle with all of the options we wanted! All of the paperwork was completed seamlessly, and the car was delivered on the day and time we selected that was most convenient for us. During the test drive process Dennis took a lot to time going over the technical aspects of the vehicle and how things worked; which included us viewing several videos, and downloading a nifty app. This is a clear example of why I say, Sheehy is not your average car dealer. I can honestly say after having purchased and leased numerous vehicles over the years (lots of years) this was one of the most pleasant experiences we have ever had! More

Felt Like Home Awesome Dealership, Awesome Sales Expert! Treated me like I was family, played with my kids and sincerely also fed them! Straight forward no BS, hig Awesome Dealership, Awesome Sales Expert! Treated me like I was family, played with my kids and sincerely also fed them! Straight forward no BS, highly recommend. More

Just purchased a QX60 Dennis was patient and offered to go over the car details in full if i had any questions. Buying a car is stressful and we are very particular. No iss Dennis was patient and offered to go over the car details in full if i had any questions. Buying a car is stressful and we are very particular. No issues so far with their customer service. More

Great costumer service!!! Overall jus a great experience dealing with this dealer and sales person!! Isaiah answer all the questions I had about the vehicle and kept communicat Overall jus a great experience dealing with this dealer and sales person!! Isaiah answer all the questions I had about the vehicle and kept communicating through out the whole process. Thanks. More

Great Dealer I went into the Sheehy Infiniti of Chantilly to buy an used vehicle I found online. The dealership was honest and fast, everything came as promise I went into the Sheehy Infiniti of Chantilly to buy an used vehicle I found online. The dealership was honest and fast, everything came as promised, service was outstanding, price was fair and every employee we met was very friendly. More

Great dealership- quick and honest transaction Chuck Vanderwall was very professional and made us feel comfortable from the initial conversation. I will buy from him again. I highly recommend this Chuck Vanderwall was very professional and made us feel comfortable from the initial conversation. I will buy from him again. I highly recommend this dealership. More

Finding The Perfect Car Sales Expert Is Just As Important Isaiah Townsend , truly a professional who gave my family and I the red carpet treatment. Thank you for the perfect QX70 and being the perfect Car Sal Isaiah Townsend , truly a professional who gave my family and I the red carpet treatment. Thank you for the perfect QX70 and being the perfect Car Sales Expert. Truly a great experience , We need more sales expert like Mr. Townsend, who believes in quality customer service. RLJ More

Best Dealership in DC Metro Ares I just purchased my 4th Infiniti from this dealership and would not consider going anywhere else. The salespeople do not pressure you but instead want I just purchased my 4th Infiniti from this dealership and would not consider going anywhere else. The salespeople do not pressure you but instead want to ensure you get exactly what you are looking for and are not happy until you are happy. They go above and beyond to make the customer satisfied. Outstanding staff. Thank you George Khalil and Chuck Vanderwall for everything. More

Stay away from Sheehy Infiniti of Chantilly We recently had the WORST car buying experience of our lives at Sheehy Infiniti of Chantilly. I wish we had read the other horrible reviews before pro We recently had the WORST car buying experience of our lives at Sheehy Infiniti of Chantilly. I wish we had read the other horrible reviews before proceeding with our purchase. They had a used electric vehicle which matched our criteria, and seemed like a similar deal to identical models which were mostly farther away. I made an appointment to purchase it, bought a plane ticket and flew in to pick it up and drive it home. The first issue was with the battery level of the vehicle. I had asked them to make sure it is fully charged, as I had a 425 mile trip home and I knew if it was fully charged, I would only need to stop for a recharge once. Upon arrival I found the battery at 74%, which meant my trip home took 10.5 hours instead of 9 as two recharges were needed. Their excuse was that their dealership was not set up for 240v quick-charging, and they didn't have enough time. I guess dropping it off at one of the dozen quick-chargers within 5 miles of them to get topped off was too much trouble. Issue 2- the vehicle had previously been used in a "rental" capacity. This was never disclosed, and should have been. Upon getting the vehicle home, I was furious to find out it was missing a whopping $9500 in options that it was clearly stated as having! Being a high-tech luxury car, it was not feasible to check the car for every single option it was supposed to have in the short time I had, as there are over 40 possible unique features to this model. Having had only positive experiences with dealerships in the past, I mistakenly assumed Sheehy would have simply been truthful and accurate in regards to there listing...not the case at all. Luckily I had saved the full advertisement, or otherwise being the crooks that they are I am sure they would have disputed the validity of my claim. When we confronted Sheehy of Chantilly about these deceptions, they offered ZERO options that included us keeping the car for a reduced price (partial refund). Instead of being ethical and righting a wrong by offering to either A. Refund the value of the missing options that were clearly advertised in black and white and allow us to keep the car or B. Offer to take the car back and refund ALL expenses that resulted as a consequence of their deception they chose to offer C. Take the car back and refund the flight cost only or D. Keep the car as is, and live with the warm and fuzzy knowledge that we've been royally swindled (no thanks). There are cars like this one but actually optioned as advertised for the same price but farther away, so there was no way we were keeping this scam of a deal and letting them get away with this. As honest and ethical individuals, my family knows we deserve better. The icing on the cake - they put us in this predicament knowing that I was leaving for a long overseas stint with the military less than a week away from the original purchase date. How's that for supporting those in uniform? Like we don't have enough stress during this already difficult time. And following their pick up of the car (the driver they sent 1. Did not come at the agreed upon time 2. Did not call as promised 3. Was not told by the dealership that the car he was driving was electric and it was going to take him much longer to get back than he planned & was mad 4. Did not know how to operate it), they relisted the car almost exactly the same way they had when I first saw the ad, which clearly tells me they are looking for another sucker to buy it and hopefully this time not realize what features the car is missing in contradiction to the website listing. That should tell you all you need to know about how this business operates. Think twice before handing over your hard-earned money to these scam artists!!! More

Relaxed This was a first time experience in a high end dealership making a significant purchase. While, I have bought many cars in my lifetime, there is alwa This was a first time experience in a high end dealership making a significant purchase. While, I have bought many cars in my lifetime, there is always a bit of nerves. Well....my salesman was superb. He not only listened to my wants and needs, he gave me honest answers to my concerns. He listened to me! I cannot stress that enough. As a female, majority car salesman ignore us. Joe was just simply put..fantastic. More