Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Sheehy Hyundai of Chantilly - Service Center
Chantilly, VA
66 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
66 Reviews of Sheehy Hyundai of Chantilly - Service Center
Sort by
June 04, 2025
I’m extremely disappointed with my recent experience at this Hyundai dealership. When I bought my vehicle, I was promised lifetime free oil changes, which was a major factor in my decision to purchase from this Hyundai dealership. When I bought my vehicle, I was promised lifetime free oil changes, which was a major factor in my decision to purchase from them. On my last visit, I was told the dealership is under new ownership and they are no longer honoring that agreement—without any prior notice. I was charged $91 for an oil change I had every reason to believe was covered. What’s worse, I reached out multiple times via voicemail, email, and the customer feedback survey—and never received a response. This lack of communication and failure to stand by previous commitments shows a serious lack of integrity and customer service. If you’re considering doing business here, I’d recommend getting everything in writing and being prepared for the dealership to go back on their word. I will be filing a complaint with the BBB as well. More
by kdevine22
Employees Worked With
February 27, 2025
This dealership is the worst I have ever been to. They do not follow up. Do not discuss any work that has been done to my car. I needed a part ordered for my car and it took over 7 months and I had They do not follow up. Do not discuss any work that has been done to my car. I needed a part ordered for my car and it took over 7 months and I had to call to follow up about it. I called and asked if it was in and it was! I asked if anyone was planning on calling me to let me know and no response. They do not care about customer service or caring for my car. I will never go back. More
by lymanvt
Employees Worked With
Kendall Florencio Camacho
January 20, 2025
The service person was very friendly and also washed my car. Thank you for all your service car. Thank you for all your service More
by Dhirajkumar
Employees Worked With
December 14, 2024
The service department takes at least 2 hours to perform a routine oil change for SCHEDULED appointments. The waiting room is clean and comfortable. a routine oil change for SCHEDULED appointments. The waiting room is clean and comfortable. More
by Leon
Employees Worked With
Service Tech
December 03, 2024
The service department is the best I have ever encountered. The service department staff are customer focused professionals and I highly recommend them. encountered. The service department staff are customer focused professionals and I highly recommend them. More
by hbellomy
Employees Worked With
Eddie Dominguez
November 20, 2024
Great customer service! The staff are helpful and courteous and the work gets done fast. I highly recommend Hyundai of Chantilly! The staff are helpful and courteous and the work gets done fast. I highly recommend Hyundai of Chantilly! More
by Mary K.
Employees Worked With
John i the service dept
November 15, 2024
Typically very good servoce and professional repairs. Can be expensive. New technology being used to communicate with customer can be challenging. Can be expensive. New technology being used to communicate with customer can be challenging. More
by tonymeek108
Employees Worked With
Shaun Fauz
