Sheehy Ford of Richmond

On 08/1/2022 I purchased a used 2019 Ford Flex from Sheehy Ford on Midlothian in Richmond VA. Upon inspection of the vehicle I noted that there was damage to the interior and exterior. There was dama Sheehy Ford on Midlothian in Richmond VA. Upon inspection of the vehicle I noted that there was damage to the interior and exterior. There was damage and vulgar language carved into the GPS/Radio screen (Fu*k you evan) as well as the passenger dashboard “CHEATER”, the rear drives side cargo window did not match the car as it had been busted out by previous owners during a crime of passion / domestic volience event prior to my ownership. There were also other items listed on the We OWE form signed by the dealership. Sheehy ford assured me that the damages would be fixed and in fact majority of the items were on back order due to the pandemic. After several months of follow up on 11.11.2022 The vehicle went in for a week to have repairs to be done. Upon dropping the vehicle off I had explained prior to several people , I have two mentally and physically handicap adults in my home and that’s why I needed a larger vehicle. I was given no choices and fact looked at funny when I questioned the fact that was being loaned a small SUV despite purchasing a large SUV. The vehicle was kept for a total of a week and upon pick up on 11.20.2022 noted the dash , and windows on the back did not match and repairs were not completed to satisfaction. The cashier on 11.20.2022 Told me a manager would contact me on Monday 11.21.22. On Monday I was contacted by several managers stating that they had completed all they could do for me at this time and that maybe I should take my business elsewhere. The We Owe is very specific and I purchased the vehicle with the impression that it would all be fixed to satisfactory and this has not been done. More

I went to this dealership and bought a 2016 Buick Enclave. I've not even paid the 2nd payment yet and now my AC is out. What are they doing about it you ask??? Nothing me and my 3 kids Riding around Enclave. I've not even paid the 2nd payment yet and now my AC is out. What are they doing about it you ask??? Nothing me and my 3 kids Riding around in a $18,000 vehicle with no AC! They said they could do a voucher and let their shop look at it and diagnose it but they can't fix it so that means I will have to pay for it! I am so upset!!!! Do not buy your vehicle from them!! Beware!!! More