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Sheehy Ford of Richmond
Richmond, VA
1,558 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 20, 2023
So I bought a car on January 2 of this year. As part of the deal I was supposed to get runningboards and floor mats. It’s now March 20 and neither has arrived. I stopped in the dealership in As part of the deal I was supposed to get runningboards and floor mats. It’s now March 20 and neither has arrived. I stopped in the dealership in February to order a cargo mat with my Ford points and they sent me to a guy who said “ I don’t know how to do this yet. I’ll get back to you.” I never heard a word. I had to take the vehicle in for some service work. I asked for a Saturday appointment. When I get the email about the appointment, I’m scheduled for Thursday. So when I called to move it, I’m now pushed out another week. They don’t offer a loaner car unless I want to wait for a month for the warranty service work that makes my car drivable again. When I finally arrive at my Saturday appointment, I drop the car off in the morning. Saturday evening around 8pm, I receive an email saying that I never made my appointment. I called the dealership Monday morning and it takes three people 10 minutes to find my car. Needless to say, I won’t be using this dealership for anything again. The salesman never delivered on their end, and the service department seems lost and confused.. More
by TimA
Employees Worked With
David Willoughby
March 05, 2023
Salespeople were very helpful and friendly. My daughter and I are very grateful to our sales consultant, Jerry Smith. Very happy with our purchase. My daughter and I are very grateful to our sales consultant, Jerry Smith. Very happy with our purchase. More
by Missy
Employees Worked With
Joel Wright, Jerry Smith
February 20, 2023
Bait and switch. Edson sent me over paperwork stating one price, manager said they’d honor it. The next day I was sent paperwork because we had changed how we were ta Edson sent me over paperwork stating one price, manager said they’d honor it. The next day I was sent paperwork because we had changed how we were taking money for our trade and they were “updating it to reflect that” when in actuality they changed the price of the car by $2500, I assume hoping I wouldn’t notice?! When I called him out on it he acted confused, and got off the phone quickly to verify. Then later came back and said the first pricing was a mistake and they couldn’t honor it, or even try to make it right/meet in the middle. Shady and dishonest! Bought a car elsewhere More
by Wacoakflvaca
Employees Worked With
Edson Carvalho
February 16, 2023
Sheehy Ford was very prompt and courteous when servicing my truck. They were not pushy and did not pressure me to have other work done to my vehicle. That was very important to me and I'm sure to other cust my truck. They were not pushy and did not pressure me to have other work done to my vehicle. That was very important to me and I'm sure to other customers as well. More
by brysonlh
Employees Worked With
David Elsey
January 15, 2023
Exceptional service throughout the process of finding the car on-line, evaluating my trade, and finalizing the purchase at the dealership. It was an out of state purchase so impart I relied on Justin’s descr car on-line, evaluating my trade, and finalizing the purchase at the dealership. It was an out of state purchase so impart I relied on Justin’s description of the car. It turns out he undersold the car. A 2020 Mustang GT that looked and drove like a brand new car. A great price! This is a top notch dealership with excellent cars and a forthright staff who treat you honestly and with respect. Shop here with confidence! More
by covelakes
Employees Worked With
Jordan Fooks, Mike Carson, David Willoughby, Candace Sanderford, Justin Waggoner
