Sheehy Ford Warrenton

When I read that KBB estimated trade-in pricing is used by this dealership to value my trade-in, I went thinking I would receive slightly less than what I had estimated online as a fair trade-in price for by this dealership to value my trade-in, I went thinking I would receive slightly less than what I had estimated online as a fair trade-in price for my vehicle. Instead I had to haggle with the GM for an offer that was $1.25K less than what KBB had estimated. Next came the lengthy "show" of going through the motions over a vehicle that did not meet the specs I wanted, but was close enough. After the "back and forth" in working a better price than MSRP, I was sold on a price that was fair, but the "vehicle destination charge" was not included, and a $500 document fee was tacked on with no wiggle room. This was NOT the internet pricing I was told I would receive, but I still felt like the price was decent enough, especially after spending hours at the dealership (until they closed in fact at 9pm). To add insult to injury, I had to wait around for final processing of the vehicle (why wasn't it made ready during the 4hrs prior I do not understand) and the added special "dealer" incentive did not add up at the time of contract signing, but I was tored and ready for the process to be done, so I moved on (looking back) was not the best deal. All-in-all, this dealer is no different than any other I have encountered, which is a statement in-and-of itself on the industry as a whole. More

We have tried to purchase our 2010 Milan from Sheehy of Warrenton for a week and this incompetent staff foulded it up so much that even with our 7 calls and a check for the total amount didn't make the sal Warrenton for a week and this incompetent staff foulded it up so much that even with our 7 calls and a check for the total amount didn't make the sale. We came to the sales room with the check and still no Ms. Dyu or paper work. We left with the car and decided to go to Battlefield Ford. I will contact Ford Motor Credit and the Sheehy GM about this joke of an operation. I have a 2012 Raptor and will not consider having Sheehy look at it let alone the Milan. If you have any questions my ph # is 703-898-0889 More

I will tell all people I know to shop here. John Clampitt and Chris Ricketts are top notch. The finance department was a very positve experience also. The VIP program they offer is a fantastic deal. Mr Sheeh and Chris Ricketts are top notch. The finance department was a very positve experience also. The VIP program they offer is a fantastic deal. Mr Sheehy should be proud of these guys! I look forward to deal with this dealership again More

The process started off well enough and Jennifer in sales was prompt and responsive. We set up a date and time to meet as my husband and I were coming from over an hour away to look at a vehicle. Well 10 was prompt and responsive. We set up a date and time to meet as my husband and I were coming from over an hour away to look at a vehicle. Well 10 minutes before the scheduled time to be there, I receive a call from Jennifer stating the vehicle will not be ready as originally planned and that there was work that needed to be done. Being that close already, we decided to go ahead and go just to see the vehicle in person. The car was not as advertised on the website (ie. Cloth seats when it stated leather) and we were told that it was just traded in, which we later saw on the Carfax that we were given that it was just purchased at auction. We decided to buy the vehicle knowing we were not going to keep it long term anyway. This was on a Thursday... They told us it would be ready for pick up by the following Monday, Tuesday at the latest and by Wednesday I still had not heard from the dealership at all. After an email to a manager I finally hear from someone saying they will deliver the car to me. Great, I suppose. I received the car on Thursday after their "175 point check" and by Friday afternoon the check engine light was already on. Saturday, I had to turn the ignition over 6 times before the car would stay running. After happening more than once, I finally brought the vehicle back to the dealership to see what was going on. More than two weeks later, I still do not have my car back. Everytime they say someone will call me back, it never happens and I have to call them. This dealership is a joke all the way around and I can't believe they consider this "service" The only fact that I can take solace in is that I now know never to purchase another vehicle, new or used, from this dealership again. And unless you are into being pushed off and ignored, I would suggest you don't buy one here either! More

Very knowledgeable and efficient staff. Had my car estimated and scheduled for repair, including getting me in a rental replacement in no time. All this before I left the estimate appointment. Then my estimated and scheduled for repair, including getting me in a rental replacement in no time. All this before I left the estimate appointment. Then my vehicle was ready before the original due date by almost half a day. The quality of the repair was excellent. Restored my car to the "new" car look. Thanks for taking such good care of me. More

Allen Stevenson was extremely thorough and pleasant to work with. He gave us the best price on our preowned vehicle and the most we could have gotten for our trade in. We love the Ford Edge we purchased work with. He gave us the best price on our preowned vehicle and the most we could have gotten for our trade in. We love the Ford Edge we purchased and would go back again to do future business. More

The sales reps at Sheehy Ford in Warrenton, VA were all very friendly, patient and knowledgeable in handling my purchase. They were great in keeping me informed via internet communication about available very friendly, patient and knowledgeable in handling my purchase. They were great in keeping me informed via internet communication about available cars that met my preferences, and they worked with me until I was able to find just the car at the price I could afford. They did not aggressively push the sale, but allowed me time to make the right choice. I would definitely recommend them. More

My new Focus came in on a Friday. I was out of the area, so we decided we would pick it up the following Monday. We arrived at the dealer at about 5:30. Rick(sales guy) immediately showed us the car and so we decided we would pick it up the following Monday. We arrived at the dealer at about 5:30. Rick(sales guy) immediately showed us the car and let us take a test drive in it, while he was finishing with another customer. When I came back, it was about 45 minutes before Chad(manager) finished drawing up the "proposal" (keep in mind, all negotiating had been done already, and they knew we were coming in, this could have been done ahead of time). By 7:00ish we were still waiting for the paperwork to be completed. Finally around 8:00pm Louise(finance guy) comes up and grabs paperwork to see if they can beat our credit union's 1.99% rate. This takes another half hour. When we finally went into his office around 8:30, we discovered that the price we agreed to is not what they were charging. We originally agreed to a price that only included the student discount, since that is valid through January, and the promotion at the time of the order was not going to still be valid. The price they were charging had factored in the $500 retail cash already (which put us at $500 above what we were expecting) and they were also $500 less then the trade-in price of my car they had agreed to through email (this price was increased the $500 after the deal was discussed, but they did still agree to it in email). We proceeded to discuss this with Chad for another hour or so. When he did not budge we went back to talk to Rick. He was not able to change Chad's mind. We decided to go outside and talk it over. When we came back in, we had decided we would buy the car anyway, as the price was still good. This is when we discovered that the $389 doc fee we were told is now $448 (despite the fact Rick confirmed it as $389 that day!). Again, Chad would not budge over the $60. I understand that in certain states you can not adjust the doc fee, but he could have dropped the car. By the time all of this is done, its almost 9pm, their closing time (we came at 5:30). This is when we discover that Louise decided to transfer my registration before I even signed the paperwork! To top it off, Louise went home and none of the staff could find my old registration. Chad very tersely told us to leave without our registration and they would send us it tomorrow (driving with no registration=illegal). He tried this several more times, including threatening us with calling the cops for trespassing. Finally, at around 9:45 I got so fed up, I called the cops myself. I informed them that the dealer had my registration, was refusing to give it back, and trying to make me drive home without it. When the cops came, they ended up having to give me a business card with their names on it, so that if we got pulled over we could explain the situation. This is NOT the way a car buying experience should be. A dealer should NEVER hold a registration hostage, lose it, or transfer it before the car has even been bought! I was forced to drive to work without proof of registration in a car that the dealer registered to themselves before completing the sale (which I believe is illegal also). I emailed the GM of the store (Tim) and he was substantially nicer. However, he would only budge on the doc fee, and refused to honor the $500. I ended up agreeing to the sale and telling them to make sure all paperwork was ready before I arrived, to have the Daytime Running Lights enabled and the car ready. Tim confirmed this was fine. When I showed up NOTHING was ready, we arrived at 4:45, did not leave till 6:45. I had to argue with Rick to have the dealer installed options installed that evening, because parts was closing, and he wanted to go home as well. After he spoke to Tim, they agreed to install that evening. When it came time for the paperwork, I had a check from my credit union this time and Louise started arguing with me over the registration from the other night. One of the biggest rule in retail is DON'T ARGUE WITH THE CUSTOMER. All it served to do was make me angry. More

I just want to say thank you to all the Staff at Sheehy , Mainly Rick !! He was outstanding !!!. I went to Battlefeild Ford Culpeper and after buying 2 brand new vehicles from them they did not try to help Mainly Rick !! He was outstanding !!!. I went to Battlefeild Ford Culpeper and after buying 2 brand new vehicles from them they did not try to help me at all and told me i needed to go with a much cheeper vehicle to get the payments i wanted, ( I will never go back there ) so we left there and went to Sheehy and were VERY Impressed with how we were greeted and treated. as busy as they were they still made time for us and never made us feel that we didn't matter . Teresa and Rick got me the payments i wanted plus some extras, and put in in an upgraded vehicle from what the other dealer wanted to put me in !!! I just loved them. They even went out and got me coffee!! I am so happy with the service and with my new 2011 Ford Explorer!!! Thank You so much for all you did for me !!!! And thank you to Tom & Bob for helping me set up my phone in the vehicle and for tom calling me to check on everything after. All My Thanks Kristina Jennings :) :) More

I live in Bealeton Virginia near Warrenton. My philosophy is to buy local if I am able to get a good deal. I went to Sheehy to look at F150 Crew Cabs. I was met by the smiling and friendly sales philosophy is to buy local if I am able to get a good deal. I went to Sheehy to look at F150 Crew Cabs. I was met by the smiling and friendly salesperson name Elizabeth Arnold. She cheerfully led us to the inventory of the F150's. After looking at several vehicles and test driving one my wife and I went home to think about it. There was no pressure applied to make a deal today. After a week we looked at the inventory again and found a vehicle we were interested in. Elizabeth did a fantastic job of getting the information we needed. We went to the dealership on the last day of September to buy the vehicle. During the negotiations she brought my requests to the sales manager. I was amazed at the willingness of all the sales and management people to work to forge a fair and equitable purchase. After completing the sale, Elizabeth was just as enthusiastic to complete several details to prep the truck for delivery to us (including personally transferring the license plates from my trade-in to the new vehicle with her electric screwdriver). I would highly recommend this dealership and salesperson Elizabeth Arnold. I will go to this dealership first when I go to purchase my next vehicle and I will have Ms. Arnold as my sales representative. More