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Sheehy Ford Warrenton

Warrenton, VA

4.4
416 Reviews

6443 Lee Highway

Warrenton, VA

20187

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Showing 416 reviews

December 05, 2013

Straight to the point, The dealership is terrible from their finance department to their tax, tag and titling group. Very inconsistent and deplorable. It took 7 months to get a refund on a policy that I More

by krill74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam-General Manager, Henry-Sales Manager, Jean-Office Manager
Dec 23, 2013 -

Sheehy Ford Warrenton responded

Hello, First, I want to thank you for taking the time to share your review with us. Any feedback, positive or negative, helps us improve. Second, I want to sincerely apologize for the experience you had with us. Customer satisfaction is always a top priority for us, and I can see that we have failed here. I would truly appreciate the opportunity to speak with you regarding your situation in the hopes that we can come to some sort of resolution. At your convenience, please contact me personally at 540-347-1234 so we can discuss this issue. It is my hope that we can work to resolve this issue together and restore your faith in us. Again, I am truly sorry and I appreciate your feedback. Sincerely, Sam Wali

December 01, 2013

I have had my 07 E 250 in for periodic service and repair, and each time I am in I feel like I am treated with courtesy and respect, which is rare in today's automotive climate. I have dealt with Crys More

by cserino1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Dunnington, Crystal Ammerman
November 29, 2013

I recently needed a set of new brakes. Sheehy was recommended by my daughter. Mr. Morris Page was the representative that I dealt with on this visit. I found him to be very professional and true to More

by tpfautz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morris Page
November 29, 2013

I was driving on Route 29 and my service light went on in my car and I was worried since it said to bring in to the nearest dealer asap. SInce there are no Mercedes in the area, I pulled in Ford (our other More

by HMcPeak
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Morris Page
November 29, 2013

I have known and worked with your Quick Lane service advisor Crystal Ammerman from another dealership in the past. Her excellent customer service from when I knew her then, continues today at your Shee More

by usmsrj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Ammerman
November 26, 2013

I bought a used 2010 Ford Fusion from this dealership and had a wonderful experience. The sales people weren't pushy and following me around the dealership like I experienced at other dealerships. My sales More

by ChrissyLynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Grinvalsky
November 26, 2013

I was looking for an affordable used car and Phil was so helpful. He greeted me as soon as I walked in and made me feel comfortable while I tried to make my decision. I had to trade my car in and was not c More

by debraembrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lamma
November 26, 2013

I was in looking for a vehicle for my granddaughter. She will be graduating this summer. I remembered Phil from working at a used dealership in town and thought I would stop in and say hello. He was very More

by settledown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lamma
November 25, 2013

After eyeballing a grey Scion TC in the used car section, I was approached by Chris, well dressed and very professional who helped me greatly when it came to any questions I had about the car. As this was my More

by emmalouise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Murphy
November 23, 2013

I came into Sheehy Ford with the expectation of looking at used cars and thought owning a new car was unaffordable. Doug saw me looking around and came over to talk and see if he could help me find what I More

by JasonPell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Owens
Nov 25, 2013 -

Sheehy Ford Warrenton responded

Jason, thank you for the awesome review! We are so glad to hear that Doug could help you find the perfect new car! We pride ourselves on our commitment to helping each customer find an affordable car option. Thank you for the feedback, your business is truly valued at Sheehy Ford Warrenton. Enjoy your new Ford Focus!

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