Sheehy Ford Warrenton

Ford Explorer Repair I had a lot of problems with my Ford Explorer and had it repaired at your dealership.Morris Paige was the kindess person over the phone and in person. I had a lot of problems with my Ford Explorer and had it repaired at your dealership.Morris Paige was the kindess person over the phone and in person.He kept me informed of theprogress on my Explorer even while I was on vacation.I had the Explorer at your facility several tomes and was impressed with how things were taken care of..Thanks to Morris,I had less stress and got my car back working great. More

Sheehy of Warrenton hits the Mark I scheduled my service with Morris for a couple of issues that needed to be taken care of that were agreed upon at the closing of the sale of my new t I scheduled my service with Morris for a couple of issues that needed to be taken care of that were agreed upon at the closing of the sale of my new to me 2011 F-150.I must add that Morris Page was really great to work with. Professional, courteous and very knowledgeable of his department and vehicles. Not only am I more than satisfied with the service I received, but the professional courtesy and friendliness are something that other dealers should pay attention to. And I got my truck back in better condition than I took it in. No grease or other dreaded crap that you might find in the cab from other service centers and all repairs were made exactly to my expectations, so BIG props to the technicians as well. I had a comfortable and clean lounge to wait in with coffee and vending machines. Large screen TV to watch the news and did not feel inconvenienced at all. I will definitely be back for future issues and services. Thank you More

Rose and Linsey were very friendly, fast and had my car at the agreed price and even UNDER the estimate! Thanks, Ladies! Will hope to not see you for a while, but I will say HEY! to them next time I am th at the agreed price and even UNDER the estimate! Thanks, Ladies! Will hope to not see you for a while, but I will say HEY! to them next time I am there.. Cathy Hall More

I found a car I wanted for a decent price and shot Sheehy a general inquiry email. I got immediate phone calls, voicemails, and emails. I made an appointment and confirmed it. I live in Alexandria and dro a general inquiry email. I got immediate phone calls, voicemails, and emails. I made an appointment and confirmed it. I live in Alexandria and drove over an hour to get to the dealership. The internet salesman, Chris Ricketts, literally emailed me five times that day to schedule and confirm my appointment. As I drove into the lot, I got an email on my phone from Chris saying the car was sold – it was short and curt, and not a single apologetic tone or word. I understand first come first serve – that’s business. What got me is that their attitude changed completely and their two faced-self came out immediately. I still went in since I was already there. As soon as I saw Chris, I knew it wasn’t going to be a good experience. He looked annoyed that I was there immediately placing the blame on me for not seeing the email he had sent 10 min ago!!! That’s after I had been on the road for over an hour. He wasn’t even busy – he was just lounging and chatting with other staff in an office. Where was the proactive calling now? I even had to ask what else he had in stock – he was just that turned off now that the car was gone (not that I was interested anymore at this point). Even as I was leaving he didn’t even face me to say bye and already had his back to me, let alone a thank you for coming by or sorry for how things worked out. No respect at all. If you check what others say about their customer service on this rating site and others, you’ll see that AFTER purchase customer service is poor. Many others say that the purchasing experience is great, but the follow ups and service work is awful. That, coupled with what I experienced, is revealing of this dealership’s character. They will do whatever to please you before and during the sale, but after the sale is complete, they really don’t care about you. You’d think they’d learned by now that customer service throughout the relationship leads to loyalty and more revenue. Even if you find a car for a good price at this dealership, I strongly suggest you consider everything after the sale – especially if you’re buying a new car there and want to get your car maintenance serviced there for years following. It’s just not worth it. There’s a lot of other dealerships with better and more honest people and service. More

we are so happy about the services that DJ give to us and we are so happy about the services that DJ give to us and we can recommended more peoples to this dealer. keep doing the same service . We are enjo we are so happy about the services that DJ give to us and we can recommended more peoples to this dealer. keep doing the same service . We are enjoying our new vehicle. More

Sheehy has provided the best service one would want in a dealer. I just purchased my second car from them and both times were excellent. I also purchased the VIP package for both cars and there service depa dealer. I just purchased my second car from them and both times were excellent. I also purchased the VIP package for both cars and there service department is superior. I was not pressured, I was treated with respect. They saw to it that every question was answered. They went above and beyond training on the options in my car. I would return again and recommend the purchase of a car from Sheehy of Warrenton. More

My car was serviced at Sheehy Ford in Warrenton because my pass anger mirror was hit and came off. I had a very good experience with the service department and would recommend them. Everyone was very ple my pass anger mirror was hit and came off. I had a very good experience with the service department and would recommend them. Everyone was very pleasant and easy to deal with. More

"The Why" Because Crystal and Steve are very professional and knowledgeable about customer satisfaction, and quality. Crystal has learn to balance the interest of Sheehy Ford and the customer. professional and knowledgeable about customer satisfaction, and quality. Crystal has learn to balance the interest of Sheehy Ford and the customer. You just feel comfortable with Crystal advice and with the work of the technician Steve. My appointments have always been on time and out at a reasonable time. High 5 to Crystal and Steve. Tom in Warrenton, VA More