Sheehy Ford Warrenton

Responsive and professional At the last minute due to Ford rebates offered to move 2015s, I decided to make my purchase sooner than planned. I wanted a specific color that was h At the last minute due to Ford rebates offered to move 2015s, I decided to make my purchase sooner than planned. I wanted a specific color that was hard to get hold of, the Ruby Red F-250 Lariat, FX model. Chris Ricketts(sales Manager) diligently worked with me over the phone to find and get what appeared to be the only one within several hundred miles. Tony Habibi was also corresponding with my on email and helped me close the deal. I am thrilled with my new truck and the color is even nicer than I had hoped. My first buy from this dealership, it was low key and responsive; no stress. Worth the extra distance to drive. Dan More

AWESOME My experience at Sheehy Ford of Warrenton was absolutely amazing thanks to my sales person Kim Hensley. She got me a great deal in the exact price ran My experience at Sheehy Ford of Warrenton was absolutely amazing thanks to my sales person Kim Hensley. She got me a great deal in the exact price range on an amazing car! Thanks Kim More

Worse place to do anything So today my wife showed me another thing that has gone wrong. Ford has gone down hill. Now the inside trim is lifting. And they said they will have to So today my wife showed me another thing that has gone wrong. Ford has gone down hill. Now the inside trim is lifting. And they said they will have to see if they can fix it. I have tried to get appointment after appointment and nothing. I make appointments and when I go there bam they say you don't have one I have wasted so much gas having to do there if I didn't have bio with them I would just go somewhere else. I'm so sick of sheehy sad that they don't care about people. More

Outstanding! They made me a great deal and had me out driving in the shortest time I've ever experienced. I highly recommend buying here, and will definitely keep They made me a great deal and had me out driving in the shortest time I've ever experienced. I highly recommend buying here, and will definitely keep returning! More

What Service They should remove the word "service" from the Service Department altogether. I set up an appointment, after having to call and find out myself that m They should remove the word "service" from the Service Department altogether. I set up an appointment, after having to call and find out myself that my part arrived. When I arrived, the SM was was not only rude, but cursed openly about the problem I brought my car in for. When I mentioned that it still had a wheel balance problem that appeared to not be on the appointment, he became even more annoyed, asking I I was sure about having the vibration. He then spouted about why he would probably not be able to finish in one day, describing how hard it was to test drive the vehicle and take the door panel off. I told him that I would be happy to take a few days off work to accommodate his troubles fixing the car and left. I have no intention of returning and will get a refund for my VIP service i purchased since I'm sure oil changes are also too troubling for them to handle. More

excellent customer service Excellent customer service and next vehicle I purchase, I will be going here. Kim hensley helped me find the perfect vehicle and was very nice and res Excellent customer service and next vehicle I purchase, I will be going here. Kim hensley helped me find the perfect vehicle and was very nice and respectful to me and my family. Thank you very much. More

Ford Fiesta (Free Rental for a Week) I chose Sheehy Ford of Warrenton based on service that I received online by DJ, one of their strongest sales associates. Despite having to go back an I chose Sheehy Ford of Warrenton based on service that I received online by DJ, one of their strongest sales associates. Despite having to go back and forth between DJ and his sales manager(s), I decided to take delivery on a Ford Fiesta last Monday. Sheehy agreed to match Koons’ pricing after some debate/ negotiation. When I received their first sales worksheet, the destination charge had been inflated. I informed DJ and he promised to have his sales manager correct it. Once I found that error, I checked all of the numbers against the numbers I provided from Koons and found that they were all inflated. DJ put me in contact with his sales manager and he promised, in writing via a new sales worksheet, to correct the numbers and match the Koons’ pricing. I agreed to take delivery. DJ offered to deliver to the car to my home in Richmond, which I much appreciated. He went above and beyond to earn my trust. When the car arrived, he and I went through the contract together and found that the numbers were incorrect again. Worse, the numbers didn’t match either of the first two incorrect worksheets. He called his manager immediately who advised him to leave the car and they’d FedEx a new contract. The new contract arrived two days later as promised with incorrect (inflated) numbers AGAIN! I called DJ, fully expecting that perhaps I was missing something, and arranged a meeting with a finance manager that evening. When I arrived, the finance manager was not ready for me and the sales manager intercepted me in the showroom. I asked that we meet in an office and he declined. Our conversation started in a civil manner and ended with him literally yelling at me, stomping across the showroom like a child and shouting about how much money he is losing on this deal. He asked me if I could concentrate on the payment instead of the numbers that got him there because “he didn’t really understand how leasing worked” and I declined. As a Contract Specialist by trade, it’s all about the numbers. He accused me of providing a target payment, which he was able to meet, which was untrue from the beginning; all I wanted was for Sheehy to match—not beat—Koons’ pricing on an identical car. Before I handed him back the keys and urged him to try not to lose as much money next time, he said that he would correct the contract, but my payment would not change. I agreed and he did so, but the payment changed dramatically which proved that he had been purposely misrepresenting the payment and numbers in order to increase his sales margins. After all was said and done, there was almost $1,500 in inflations between the first and fourth contract and I declined to sign any of them. My dealings with Sheehy was the least transparent and honest sales transaction I have ever had in my life on a vehicle or otherwise. DJ’s service was stellar and I was honest with him from Day 1. Unfortunately, the sales managers at Sheehy Ford are crooked and will keep this location from reaching, or exceeding, its sales and customer service potential. More