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Sheehy Ford Warrenton
Warrenton, VA
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 417 reviews
August 27, 2020
I woukd give this dealer a negative star review if it was available.When I first went in to drop off my car for several recalled repairs I was passed around and asked to wait several times. When I was finall available.When I first went in to drop off my car for several recalled repairs I was passed around and asked to wait several times. When I was finally able to drop off the car I received a text message from Steve Dunnington telling me to use this text to correspond with the dealer concerning my car. Originally I was to,d that they woukd only need my car for one day. My appointment was 10am so by 4:30 I sent Steve a message asking for an update. I received no contact. The next morning at 8:30 I sent another message, still nothing from Steve. At 1:30 I sent another message indicating that if I did not get a response I would go into the dealership. A little after 2 I went in and watched as Steve got up and walked out. After waiting someone informed me Steve went to lunch. I explained the situation and asked them to tell Steve to call me please. After waiting two hours, which I think is plentry of time to return from lunch, I went back down to the dealership. Steve was once again away from his desk. After finally finishing with another customer Steve did talk to me and informed me that the only work that was covered was replacing one door handle. So very long story short, i went through all of this frustration and was without my car fro two days to replace a door handle that I know takes less then half an hour because I have actually done this on my own in the past! Do not use this dealership for service, it is not worth the hassle even if the final bill is zero! More
by Lgwicka
Employees Worked With
Steve Dunnington
August 22, 2020
Sales staff was excellent, how does in and out of there in an hour and 15 minutes. Really great experience.Definitely would go back and purchase again. in an hour and 15 minutes. Really great experience.Definitely would go back and purchase again. More
by James Moss
Employees Worked With
Chris Darlington
August 22, 2020
This was the experience and that I had come to expect from Sheehy, which the previous experience in December 2019 was anything but, I'm glad that I decided to try one more time. Crystal was wonderful, ev from Sheehy, which the previous experience in December 2019 was anything but, I'm glad that I decided to try one more time. Crystal was wonderful, everyone was respectful and polite and the work was done in a great time, even faster than I expected and I can honestly say I would return. More
by Kevinmbowles2013
Employees Worked With
Crystal Whitacre
August 07, 2020
Steve is great. Honest and thorough regarding all repairs! He was responsive to all my questions and quickly returned my phone calls. They were helpful during the pandemic! repairs! He was responsive to all my questions and quickly returned my phone calls. They were helpful during the pandemic! More
by Dana-rich
Employees Worked With
Steve
July 23, 2020
Amazing service. Fast, great communication and found the problem which was one I didn’t expect (and a lot cheaper to fix). Who would have thought Covid and an idle car would be attacked by chipmunks! the problem which was one I didn’t expect (and a lot cheaper to fix). Who would have thought Covid and an idle car would be attacked by chipmunks! More
by Nsandh01
Employees Worked With
Matt Wagner
July 09, 2020
Everybody was nice and courteous Gary got me and got me out at a fast rate and that work is excellentI would bring my vehicle back to you and recommendFriends out at a fast rate and that work is excellentI would bring my vehicle back to you and recommendFriends More
by Simpkinslaurel
Employees Worked With
Gary Stiles
July 02, 2020
No care for customer after purchase. So I should have waited to give a review after awhile from purchasing my truck. Of course you get a bunch of attention when your buying. Ford owed me So I should have waited to give a review after awhile from purchasing my truck. Of course you get a bunch of attention when your buying. Ford owed me some extras after the purchase and I kept getting the run around that the parts are on back order and then an email that they are coming in. Then a text saying that there is a delay still. 5 months later I finally received them. Seems like they go against their motto that they want you as a customer even after the purchase. They did do one right thing... I was to pay for a part ($130) but after all the run around and waiting and waiting. They ate the bill, I owed nothing. I really don't want to go back for even an oil change. They almost beg you to give a 5 star review, saying it helps them with their bonuses. And I did, but looking back on it. The "salesman" that was handed off to me said was an expert in this type of truck. Well he is far from it. I had questions and he couldn't answer one directly. But when he did answer he was just saying something, no facts. I am pretty sure I know more about the vehicles than he did. Maybe he was new but a little research on the job would help. And truth from the beginning, not trying to BS me. I had to tell him that certain things are available, look online to Ford's site, it tells you. Was told "no you can't get that on this", but later find out that other Ford dealers say, "of course you can." More
by Raptor
Employees Worked With
Bryce Do
June 24, 2020
We enjoyed our experience overall...better service thanin winchester. The only slight hiccup was it took a wjile to get into finance. Apparently they had a long winded cudtomer they couldn't peel away from. winchester. The only slight hiccup was it took a wjile to get into finance. Apparently they had a long winded cudtomer they couldn't peel away from. More
by ERIC
Employees Worked With
Rod kincaid, Luis Chavez, Gary Stiles
June 23, 2020
I am very pleased and impressed with the service I received yesterday at Sheey Ford Warrenton. The three gentlemen I worked with were outstanding I will also recommend the company to my friends and f received yesterday at Sheey Ford Warrenton. The three gentlemen I worked with were outstanding I will also recommend the company to my friends and family. More
by Brendaa1006
Employees Worked With
Chris Darlington
June 19, 2020
People where very nice easy to deal with I was able to have everything done before going to the dealer they had me in and out including test drive in about 2 hours I was very happy have everything done before going to the dealer they had me in and out including test drive in about 2 hours I was very happy More
by lgreenwalt
Employees Worked With
Bryce Do, Mathias Nace
