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Sheehy Ford Lincoln- Richmond
Richmond, VA
1,556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 17, 2019
I set up an appointment to test drive and buy a truck just to have it sold out from underneath me. I was told the keys would be locked up and the truck would be there. Drove 1.5 hours one way (3 hours to just to have it sold out from underneath me. I was told the keys would be locked up and the truck would be there. Drove 1.5 hours one way (3 hours total) to find out the truck was sold. Never got a phone call to let me know the truck was gone. They waited until I got there to inform me and then try to sell me a more expense truck. Great example of a dealership pulling a bait and switch. There was response was simply - first come first serve. they have called to try and find another truck, but not for the same truck and deal advertised. And I don’t know that I would feel comfortable purchasing from them even if they did find one exactly like it for the same price. More
by Customer2019
Employees Worked With
Sales Manager was less than apologetic. And just tried to sell me a more expensive truck.
December 06, 2019
Great Experience working with William Goin at SHEEHY Ford.. He was very professional and thorough throughout the whole process. Enjoyed working with him and all the staff at SHEEHY Ford of Richmond. Hig Ford.. He was very professional and thorough throughout the whole process. Enjoyed working with him and all the staff at SHEEHY Ford of Richmond. Highly recommend them if your looking to buy a vehicle!! More
by grimesjg
Employees Worked With
William Goin, Wes Taylor
December 02, 2019
William Goin did a great job helping us with the expedition max he stayed late the day we picked it up and helped me down load the ford pass and even text me a couple days later making sure we were expedition max he stayed late the day we picked it up and helped me down load the ford pass and even text me a couple days later making sure we were happy More
by Kevinbattle1023
Employees Worked With
William Goin
December 02, 2019
Woody and Wes were fantastic! Thanks Woody and Wes! Definitely feel valued and respected as a customer thanks to the two of them. Best experience! Definitely feel valued and respected as a customer thanks to the two of them. Best experience! More
by Rebecca W
Employees Worked With
Woody Green, Wes Taylor
November 28, 2019
Loving our new F-150 We had a wonderful experience with Sheehy Ford. We reached out online and received a call from the Internet Sales Manager, Marc. He was very knowledge We had a wonderful experience with Sheehy Ford. We reached out online and received a call from the Internet Sales Manager, Marc. He was very knowledgeable and a pleasure to deal with throughout the process. We would highly recommend Marc and Sheehy Ford to anyone we know looking for a new vehicle. More
by RDerms
Employees Worked With
Marc Vizina
November 14, 2019
Home Run on first at-bat with Sheehy After researching on Internet both our local area and other Ford dealers within 100 miles of home, we contacted Sheehy Ford in Richmond. We did so be After researching on Internet both our local area and other Ford dealers within 100 miles of home, we contacted Sheehy Ford in Richmond. We did so because they had more of a selection than locally (Tidewater VA area) and better prices. The Internet Sales Rep we talked to first answered our questions and set up an on-site meeting for us - coming in on his day off. Visit was informative and professional. We bought. Picked the car up two days later by arrangement with our schedule. Very happy with Marc Vizina and his five star customer service approach. We will pass around his name and the dealership's name to our friends back home. More
by Shelby Guy
Employees Worked With
Marc Vizina
November 08, 2019
Repeat customer We were so pleased with our sales consultant when we purchased our 2012 F150, that when we needed to purchase a 2019 F350 we returned to work with Wil We were so pleased with our sales consultant when we purchased our 2012 F150, that when we needed to purchase a 2019 F350 we returned to work with William Goin again. He doesn't push. listens to your needs/wants and will work hard to earn your business. This time we were needing something very specific and William located the truck in another state with an unaffiliated dealer on a Saturday night. By Monday morning he let me know he was able to acquire the truck from the other dealer. He took the time to listen to our questions, and eased any concerns we had. When we arrived to pick up the truck we were thrilled with the purchase; it was the perfect truck for this next stage in our life. WE HIGHLY RECOMMEND WILLIAM GOIN! More
by Kristy S.
Employees Worked With
William Goin
November 07, 2019
Awesome customer service! Very pleased with my Ford Edge. William Goin Was extremely knowledgeable and made my purchase stress free. I will recommend this dealership to everyone. William Goin Was extremely knowledgeable and made my purchase stress free. I will recommend this dealership to everyone. More
by MegSim19
Employees Worked With
William Goin
November 07, 2019
Good Dealership Just purchased a 2020 Ford Explorer front this dealership, William Goin, the sales person made the the whole buying experience very pleasant and quick Just purchased a 2020 Ford Explorer front this dealership, William Goin, the sales person made the the whole buying experience very pleasant and quick. Stephen Whitman in the Service Department was very helpful with getting the vehicle prepped. An excellent dealership all around. More
by samgar
Employees Worked With
William Goin
October 21, 2019
Fantastic! Everything was quick and easy, sales person (William) was extremely knowledgeable and helpful. I was offered several choices on different items in bo Everything was quick and easy, sales person (William) was extremely knowledgeable and helpful. I was offered several choices on different items in both sales and finance, of which the usefulness and differences were fully explained. Overall a really great experience. More
by champ
Employees Worked With
Jordan Fooks, William Goin, Candace Sanderford, Megan Holderness
