Sheehy Ford Lincoln- Richmond

2011 Ford F-150 Lariat SuperCrew 157in WB This truck was 2011 Ford F-150 Lariat SuperCrew 157in WB This truck was exactly what I wanted, at a price I was willing to pay. My truck was not in Sheehy Ford's in 2011 Ford F-150 Lariat SuperCrew 157in WB This truck was exactly what I wanted, at a price I was willing to pay. My truck was not in Sheehy Ford's inventory, so it had to be delivered from another dealer. It was delivered in excellent condition. Very satisfied. Jonathan Braden More

My car broke down shortly after re-locating to Richmond, VA. I went to Sheehy Ford of Richmond on Midlothian Turnpike to look for a vehicle because I knew I had to replace my car that was no longer running VA. I went to Sheehy Ford of Richmond on Midlothian Turnpike to look for a vehicle because I knew I had to replace my car that was no longer running. Mike Carson was the salesman there and after I explained my situation to him, I felt like he had my best interest at heart. He showed me vehicles that were on the lot with low mileage and excellent used cars. He took the time to explain information to me and within just a few hours, I had gotten what I think was the deal of a lifetime WITHOUT going to the DMV!! All the finance was taken care of and I became a VIP with them that day. Now I can just make an appointment and all my maintenance needs will be taken care of when the time comes AND they will drive me to my job or back home so I don't have to wait. This is going to make life easier for me. I was very impressed with the service that was given to me at this dealership and highly recommend anyone to go there for their next purchase. More

THIS DEALERSHIP IS GREAT! If you are considering visiting this dealership and / or buying a car from them, a hassle-free, encouraging experience awaits you. I just purchased a new 2011 Ford Fusion visiting this dealership and / or buying a car from them, a hassle-free, encouraging experience awaits you. I just purchased a new 2011 Ford Fusion SE from Sheehy Ford Lincoln Mercury of Richmond this week - Tuesday 2/8 to be exact. This is my third car, but it is my first new car. I have also never bought from a dealership without a family member there with me. I must say that I was more than completely satisfied with the experience. I wanted to do a lot of research before I visited the dealership and Sheehy Ford was very accomodating. Their online inventory was accurate and easy to search. When I contacted the dealership for a quote, they responded the very next day since I had submitted the request late at night. The Internet sales team was never pushy in any way shape or form. They gave me the information that I asked for when I needed it. They suggested that I come in for a no-obligation test drive, which did not bother me because I was planning on doing that anyway. I scheduled an appointment via e-mail and one of their salesmen - Jonathan Williams - contacted me personally by phone to confirm it. When I arrived, I was greeted promptly and courteously by another member of the Sheehy Ford team. I did not have to wait long at all for Mr. Williams. I had to exchange some paperwork to get my existing car evaluated for a trade-in value and begin the test drives, but this was trivial and did not take longer than I expected. The cars I wanted to test drive - a 2011 Fusion V4 and a 2011 Fusion V6 - were ready and parked in a nice, well-lit area of the lot. This was important since I had to visit the dealership after work and it was getting dark. Mr. Williams was very patient, professional and helpful as I pored over the cars, looking at every detail I could think of. He was very accomodating with the test drive, in that I asked to take the car on the highway so I could test for a different feel in the engines at highway speeds - Mr. Williams graciously said yes. He supplied all the details I wanted during the drive, but he also was quiet for part of the time and let me listen to the engine and the rest of the car like I wanted to so I could decide how different the two cars were. I appreciated this. Back at the dealership, I asked for a third test drive on another car, which happened to be parked on the sidewalk in front of the showroom building. Mr. Williams again came through and got everything ready even though it was already late. When we sat down to talk about pricing and financing, he was extremely accomodating and very patient as I asked a lot of questions. He willingly went through their on-line inventory with me again so I could compare the different models with his assistance. My first car was an old V6 and my second was an old V4, so I was having trouble deciding between the two models. I asked Mr. Williams what someone would actually need a V6 for - a ridiculous question, right? One would think I should be able to answer that question myself since I was the one buying the car, right? Mr. Williams did not respond in this way. He gave me a patient, detailed answer that made me feel very comfortable and not pressured. I really, really appreciated this because I was having such a tough time deciding. His advice was very helpful for my situation. The next thing I wanted to do was to get a financing quote on two different models so I could compare what I would have to do to get my desired monthly payment. Instead of pressuring me to make a decision right then, Mr. Williams gladly took my information to the right person and came back with several options. I thought the trade-in value was too low, so I said I would like to take my car elsewhere and get a second opinion. Mr. Williams went back to the trade-in evaluator, and instead of coming back with pressure and negotiation, he patiently explained how they calculated their trade-in value and why it was different than what I expected. I have traded in a car before, as have some of my family members. I did not get a higher trade-in value, but I was completely satisfied with Mr. Williams answer because it made logical, realistic sense to me - I knew why I was getting what I was getting. Also, based my own research, it helped me to understand IN MY OWN MIND - NOT DUE TO PRESSURE FROM THE DEALER - that it was unlikely I would receive a better offer elsewhere. Not wanting to waste my time, I proceeded with the financing discussion. I was eligible for the Ford Partner Recognition X-Plan pricing, but I noticed that Sheehy Ford seemed to be doing a great job of marking the MSRP down themselves. For example, I saw another Fusion on the lot (I did not buy this model because it was not what I personally wanted) that had an MSRP of over $24,000 - Sheehy had marked this down to about $20,800. I thought that was pretty good. Mr. Williams committed that they would go with whatever option gave me the best chance of getting my monthly payment where I wanted it to be. We went through several rounds of calculations, but I clearly sensed throughout the entire process that they understood what I wanted for a monthly payment AND that they truly, really were comitted to getting me there. I found that very refreshing. When they came back with the options, I actually spent several minutes - 5 or 10 maybe - just staring at the offers in silence trying to decide. Instead of fidgeting or badgering me with questions and information, Mr. Williams waited patiently and quietly while I made up my mind. During this time, he only spoke when I asked a question. I thought this was very professional since I needed some peace and quiet to help me think clearly. Oh, and by the way, this was about 9:15 at night - THE DEALERSHIP HAD CLOSED OVER AN HOUR AGO!!! I never, ever, ever felt rushed to make a decision - not even once. Once I made my pick - a 2011 Ford Fusion SE, blue flame metallic exterior, charcoal black interior - Mr. Williams led me to the business manager who was still there (Jordan Fooks) to work out all the final paperwork and financing. I had wanted 0% financing for 60 months, but they said I would get a better deal if I took about 2-3% for 72 months and kept the X-plan discount. This was certainly true, and anyway, I didn't so much care about the specifics of the financing as long as my monthly payment and down payment were what I wanted. Mr. Fooks was very patient, professional and helpful throughout the process - which went faster than I expected, actually, given the amount of paperwork we needed to do. I thought they might try to make me go with Ford Credit financing (and I actually would not have minded if they had) since it WAS a Ford dealership, but they actually encouraged me to go outside of Ford since it would give me a lower monthly payment. I initially refused the extended warranty coverage and membership in their VIP service club - and Mr. Fooks even waited patiently while I conferred with a family member over the phone on this subject. He clearly understood my position. Like any good salesman would, he tried to explain why it would be a good idea to accept it anyway. I honestly wasn't sure what I really wanted to do, so this approach didn't make me feel pressured at all. Mr. Fooks patiently explained the coverage to me and even laid out an example of what might happen with and without the coverage - a credible example, I thought, based on my own experience. Once again, ON MY OWN, NOT WITH ANY PRESSURE AT ALL FROM THE DEALER, I was allowed to consider the logic at my own pace and make my decision. I chose to accept the additional coverage and options because in the end, the math truly did work out in my favor. It was a slightly higher monthly payment, but I PERSONALLY felt good about that since in the long run, it would actually save me money if I ran into any costly car repairs. At the end, I was getting ready to write the check for the down payment and I noticed that the loan papers did not say that my check should include taxes, titles and fees. I asked Mr. Fooks about this and he said that I could go either way - keep the check at the bare value for the down payment I wanted or tack on some extra to cover those taxes and fees. He explained that doing so would lower my monthly payment, so I asked how much I would need to add and how much my monthly payment would be lowered. Remember that I said I had the option earlier of two different monthly payments - a lower and a higher - based on whether I took the extended warranty coverage? As I said, I took the higher payment because the long-term math truly worked out in my benefit. Mr. Fooks informed me that if I did put some extra money down to cover the taxes, title and fees, my monthly payment WITH all that extra coverage would then be EVEN LOWER than it would have been without it if I did not put extra money down. That sounds complicated, but the point is this - for an affordable, comfortable increase in the down payment, I got a better monthly payment. Even though Mr. Fooks had already printed out all the loan papers (which were rather long) reflecting the first down payment, he patiently re-did all of them - AT 10:00 AT NIGHT, TWO HOURS AFTER THE DEALERSHIP HAD CLOSED!!! In the end, I felt completely comfortable and satisfied with the purchase, with the service I received from Jonathan Williams and Jordan Fooks and with the entire car buying experience at Sheehy Ford of Richmond overall. The whole team and staff was welcoming and friendly. I got the exact car that I wanted and it is just right for me. Due to the way that the team at Sheehy Ford treated me and conducted the process, my first experience at buying a new car was professional, detailed, hassle-free and handled at just the pace I wanted it to be handled. I went into the dealership actually not expecting to buy a car that night unless a very specific set of conditions were met to my satisfaction. To their credit, the team at Sheehy Ford of Richmond worked patiently and professionally to help me reach those conditions and feel completely comfortable with my decision. I am very glad that I went to this dealership and I would glady, heartily recommend it to anyone looking for a new or used car. More

I used to have an auto salesman who I considered to be the epitomy of salesmanship, customer care, and knowledge. He was my go-to guy for buying a car. My recent experience with William Goin has chang the epitomy of salesmanship, customer care, and knowledge. He was my go-to guy for buying a car. My recent experience with William Goin has changed all that. We spent several months visiting William at Sheehy Ford looking for a new car for my mother-in-law and a car for my daughter. We visited the dealership and William many times, for test drives. We called him even more times with questions. He was always helpful, friendly, and courteous. William convinced us that the best buy for both our cars was from Sheehy Ford. When we came to purchase the cars, I was not looking forward to it. Up until now, I thought buying a car ranked right up there with having your teeth pulled without painkillers. However, our buying experience was painless, and actually quick, and almost fun because of William's professionalism! William came through with flying colors for the Keisters and he has earned the distinction of being the Keisters' New Go-To Guy for buying cars. Thank you, Sheehy Ford, for our experience at the Midlothian dealership. More

I had a very pleasant experience working with Mr. Shepard. He was quite knowledgeable and helped me to make the best decision for my situation. I recommend him with all my being to anyone looking fo Shepard. He was quite knowledgeable and helped me to make the best decision for my situation. I recommend him with all my being to anyone looking for a vehicle in or around the Richmond area. Sheehy Ford is very lucky to have such an outstanding young man in thier grasp. Thanks Josh, you made buying a car painless and fun! :) More

My wife had a incident where her vehicle had slowly broke down on her way to work. upon her arrival i was able to check the car and see it had some serious issues with the engine. This was a big and demorali down on her way to work. upon her arrival i was able to check the car and see it had some serious issues with the engine. This was a big and demoralizing issue as we just years ago got this dodge neon used from this same Sheehy location and still had a loan on it owed. I called due to going online at work and was set up to come see Josh about options for a vehicle for my wife. We never have bought new and expected to finance another used vehicle for her. When we arrived Josh greeted us as if we were family and with Professionalism we hadnt seen or expected. We told him that the vehicle was outside and that i drove it for my wife so that her and our daughther could drive my car safely. The whole trip to the dealership was a nightmare as the car topped speed of 35MPH and was smoking perfusly. i stalled on midlothian turnpike and managed to make it into the parking lot at Sheehy after a long drive from Parham rd. The car was again smoking perfusly from the engine. Josh assured me of my worries and that we would get my wife a safe vehicle for her and my daughter to use going forward and not to worry. and sure enough he delivered!!! His knowlege gave me options to have my own choice, but not being a car expert i allowed him to input greatly. He explained that because we owed roughly $5,000 on her vehicle and the trade in for it being almost a total was like $200. His knowledge was shown as he told us about the new car rebates and discounts as opposed to financing another used vehicle as i expected. The rebates alone were a benefit to offset the upsidedown loan from the trade in. He also discovered i had an excellent discount program from my company which was amazing, and On top of that... he mentioned the special financing for the 2011 Fusion and with the rates possible he estimated payments for me that sounded amazing for a Brand new, 2011 fusion, trading in the vehicle we owed $5,000 on. . . sure enough my wife was in love with the black fusion, which wasnt on the lot. . he didnt try to talk us into a different color or style with more or less features, he simply owned the situation and went and found us a black 2011 fusion in northern VA and had it delivered to us the next day. we signed and bought the car that night without even seeing it, and came in the next day after work to sign and finalize the paperwork as the car arrived, and Josh is the reason why. At that point he said rather than us take the car he wanted The shop to perform a full inspection for us and a full detail, and because we had no way to pick it up due to our work schedules, he brought the car to us, i repeat delivered it to us the next day, at our job off parham road. That is true compassion and customer service. Josh made this nightmare for our family into a dream come true. I now can knwo every day my wife and daughter are driving safely and better than ever. Thank you Josh Shepard for the peace of mind and all you have done for my family. I sincerly hope that Sheehy not only retains you and that you recieve proper recognition and promotions, but that they can seek to hire more professionals like you, who stand far apart from any other "car salesman". Thanks and once again you are amazing. We are Sheehy Ford proud for life! Sincerly, J Page More

I thoroughly enjoyed purchasing my F150 from Sheehy. Craig Miller was a great sales person. He made sure that I selected a truck that was right for my needs. I didn't purchase the vehicle on the initi Craig Miller was a great sales person. He made sure that I selected a truck that was right for my needs. I didn't purchase the vehicle on the initial visit and I liked the way the he followed up about my visit. He wasn't pushy but he was definitely helpful. I'll be in the market for a new SUV soon and I'm definitely stopping by to see Craig as my first option. More

mr miller went above and beyond in all expectations! he worked with me even when i didn't have any transportation. i would highly recommend him to all my family, friends, and business associates! when i de worked with me even when i didn't have any transportation. i would highly recommend him to all my family, friends, and business associates! when i decide to buy my next truck i will deal only with craig! thank you for such great customer service! thanks again craig clyde and mary williams More

This car buying experience was the best I've ever had. The whole team was great! It was a good and relaxing environment. I did not feel nervous or that I was being taken advantage of. Everything was ex The whole team was great! It was a good and relaxing environment. I did not feel nervous or that I was being taken advantage of. Everything was explained to me in detail and in such a way that was understandable. I have spoken very highly of Sheehy Ford- Mechanicsville, especially my dealer, Craig Miller. More

Robert was extremely attentive to my needs. I was looking for something very specific and within a specific price range. Robert and Travis went above and beyond to help me find what i was looking fo looking for something very specific and within a specific price range. Robert and Travis went above and beyond to help me find what i was looking for. Not only did they stay within my budget but I did not feel the high pressure that you get from most salesmen. It was a great experience and i will definitely refer friends and others. More