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Sheehy Ford Lincoln- Richmond

Richmond, VA

4.4
1,548 Reviews

10601 Midlothian Turnpike

Richmond, VA

23235

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Showing 1,548 reviews

July 28, 2012

My spouse and I walked around the lot for about 20 minutes and not one salesman approached us. We loved that we were able to look at the available vehicles and discuss them with no pressure from a "sh More

by klas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Goin
Jul 30, 2012 -

Sheehy Ford Lincoln- Richmond responded

Congratulations on your new Ford! Great customer service starts with understanding the wants, needs, and demands of the customers and we are very happy that William was able to accommodate exactly what you were looking for! That makes the car buying experience that much more pleasant. Thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the latest specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 28, 2012

Had been thinking of a new truck for a while and looking at inventory on lot occassionally. Had not been looking at prices until I finally decided to buy a new truck. Was very pleased with Sheehy Ford and h More

by wlb7117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Parsons
Jul 30, 2012 -

Sheehy Ford Lincoln- Richmond responded

Thank you for this nice review! There is a lot that goes into the decision of purchasing a new vehicle and we appreciate our staff working with you and making you feel comfortable. Feeling completely positive with a decision such as this is a good feeling and we're happy that we were able to provide that for you. Thank you again and we look forward to the opportunity to service you in the future. Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 27, 2012

Rex made all the difference in the decision to purchase a new Explorer from Sheehy Ford. Our interest in a very specific vehicle configuration and price was not a deterrent to him - he was able to work with More

by rbrower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rex Dix, Rex Dix
Jul 30, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thank you for your feedback! Our team strives to accommodate our customers on every level and we are very happy that this was achieved with you. We understand purchasing a car is a big decision and we believe you that you should be 100% satisfied with that decision. We thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the great deals. Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 26, 2012

I was warned not to buy from here, but we did it anyways. Other than the high price on used vehicle and all the nonsense fees overall experience and financing available was good. I hope to continue to get go More

by redsky1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Bonds
Jul 26, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello! We're very glad that you decided to give us a chance and we're very happy that we were able to deliver. If you ever have any comments, concerns, or would like clarification on anything, please don't hesitate to contact us. We very much appreciate you giving us the opportunity to serve you and we look forward to servicing you again in the future. Make sure to like us on Facebook and follow us on Twitter to catch all the exclusive specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

Aug 01, 2012 -

redsky1978 responded

I would like to add that sheehy ford richmond store has an awesome service shop. My used vehicle that I have purchased from there had some things that needed taken care of and I would like to say, I have received speedy and courteous service. Rich Robertson and Jennifer Jones and the mechanics definitely deserve and employee breakfast or luncheon. They have fixed the issues and have been very polite and professional and I am so glad to be a part of the sheehy VIP team. Thank you soo much and looking forward to the future with this shop !!!! AWESOME SERVICE SHOP !!!!!

July 21, 2012

I REALLY love the fact you can go on line, do your research, look at cars, new and used and make an informed decision on exactly what you want and need. I did that with Sheehy Ford! When I contacted More

by jwarrick0305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Dillon, Nathan Bonds
Jul 23, 2012 -

Sheehy Ford Lincoln- Richmond responded

Jane! Wow thank you and congratulations on getting exactly the car you wanted! Convenience is everything, especially when buying a car and we couldn't be more proud of Jared and Nathan for having everything ready and rearing to go for you! We are thrilled that you enjoyed your experience and we absolutely look forward to the opportunity to serve you again! Thank you again! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 19, 2012

We purchased our first new car from Josh Shepard in May 2011 and was extremely impressed with our service. Our car was hit head on and totaled in October 2011. We came back to Josh and he found us the e More

by MLClayton4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 19, 2012 -

Sheehy Ford Lincoln- Richmond responded

Thank you so much for this great review! An accident like that is a scary situation to be in and we are so happy that our staff was there right behind you to help get you back on your feet! We truly appreciate your loyalty and we thank Josh and Matt for everything that they do! Thank you so much again and we look forward to servicing you in the future. Follow us on Twitter and like us on Facebook for the latest deals! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 12, 2012

When I had came to this dealership I had already had in mind what I wanted. Aaron did his best to provide me with exactly what I wanted. They provided me with the best deal and options. I couldn't be ha More

by bluefirestorm7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Parsons
Jul 13, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thank you for such kind words! We couldn't be happier that Aaron was able to get you exactly what you were looking for. We understand buying a car is a big purchase, and we believe everyone should be completely happy with that purchase. We thank you again and make sure to follow us on Twitter and like us on Facebook to catch exclusive deals! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 11, 2012

First time experience was horrible. The wash job was very spotted.Grease prints in the head liner.Property was stolen from the inside the center console. More

by 84ryan84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
July 10, 2012

Our salesman was very pleasant and helped us get the best deal possible on a beautiful vehicle. The whole process was made smooth and simple. Would ask for him again at next purchase! More

by bellarn94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Karys
Jul 11, 2012 -

Sheehy Ford Lincoln- Richmond responded

Hello and thank you for this great review! Peter Karys is a great asset to our team and we sincerely appreciate him giving you the quality service you deserve. Congratulations on your new purchase and we look forward to the opportunity to serve you again. Make sure to like us on Facebook and Follow us on Twitter to catch the latest service specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

July 07, 2012

Low key, no pressure sales approach. Mr. Karys answered questions and arranged demo of each car we asked about. We took test drives in both vehicles we had interest in. He arranged for an out of town veh More

by Richard Harrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Karys
Jul 09, 2012 -

Sheehy Ford Lincoln- Richmond responded

Richard, Thank you and congratulations on your new purchase! We are very pleased that Peter Karys was so helpful and able to give you the detailed and immediate attention you deserve. We truly value our customers and we thank our wonderful staff for being so attentive. Make sure to like us on Facebook and follow us on Twitter for monthly specials! Sincerely, Sheehy Ford Lincoln Mercury - Richmond

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