Sheehy Ford Lincoln- Richmond

We have been thinking of buying a new car and since we had a Volkswagon, we were looking at the TDI diesel engines for economic reasons. After seeing the commercial for the new 2013 Fusion Hybrid we resea had a Volkswagon, we were looking at the TDI diesel engines for economic reasons. After seeing the commercial for the new 2013 Fusion Hybrid we researched the options we wanted at the Sheehy Ford website. We drove to the Sheehy location in Midlothian and there met Jonathan Thompson. We weren't pounced on when we drove in the lot (a pet peeve ours) but were given the time to browse. Jonathan was very knowledgeable not only with the Ford vehicles but Hybrids in general. We knew very little about hybrids and how they worked. Jonathan was great. He actually made us excited about driving the car for the first time. Our entire experience at Sheehy was great and look forward to our continued relationship with Sheehy. More

I was there to just look at a few cars and Matt was able to find the best match for my son. It only took a little bit of time and he had the car on the lot that evening to view. The whole process was simp to find the best match for my son. It only took a little bit of time and he had the car on the lot that evening to view. The whole process was simple and fast. Thank you for not wasting my time and not trying to place me in a car that did not meet my needs. More

My wife and I stopped by Sheehy Richmond (I live in Midlothian) January 19th to begin my search for a replacement vehicle for my Taurus that had just been totaled in an accident. I had purchased my la Midlothian) January 19th to begin my search for a replacement vehicle for my Taurus that had just been totaled in an accident. I had purchased my last two vehicles from Sheehy Ashland (where I work) so I was comfortable with Sheehy and felt it was the best place to start. Within a few minutes we met Kevin Lomax. He is one of those people that is so friendly and likable that he puts you at ease and is a joy to work with. Kevin listened to me and my concerns and then guided us to appropriate options fitting our needs and preferences. We settled on a beautiful 2012 vehicle in imaculate condition that had only been leased originally for about 6 months and had less than 12,000 mile on it. It was already prices by Sheehy well below the blue book retail value but Kevin worked with me patiently until we agreed on a lower price I was very happy with. I had not intended to purchase a vehicle that day but I was so comfortable with the dealership and with Kevin in particular that we were able to close the deal. With every day that has passed since then I like the vehicle more and more and appreciate the great experience we had at Sheehy. Don Bowman Midlothian, VA More

I would not recommend this dealership nor would I ever go through them again. They messed up my vehicle type twice which caused me to be there for over 7 hours just waiting. No one would fix the situation or through them again. They messed up my vehicle type twice which caused me to be there for over 7 hours just waiting. No one would fix the situation or make it better. Saying "I don't know how this could have happened, and I'm sorry" is not enough for the stress. After sitting for the 7 plus hours, I returned the following Monday to get my car detailed and sprayed since it was after 8 when I got the car, and they said it would take over 4 hours, which I was told would take only 2. Needless to say, if you want your time wasted and just be pulled around, then this is the dealership for you. The only plus is the finance guy Phil. He is the only one who seems like he knows what he is doing. More

My husband and I went to Sheehy just to look around and get some ideas. This was our first stop on our list. Kevin didnt take one second to hesitate and introduce himself and ask if he could help us with a get some ideas. This was our first stop on our list. Kevin didnt take one second to hesitate and introduce himself and ask if he could help us with anything. My usual experience in car sale lots is the person wants to know how much you can spend first and then make you feel like you are just a sale. Kevin made us feel so comfortable and welcome. He was very patient, especially with me. I went there having a particular idea of what I wanted and he worked with me through it all explaining the pros and cons of different styles and models and helped me focus on what i really needed and what would benefit me the most. It was new years day and they were very busy, but no one seemed frustrated or in a hurry, everyone was making everyone feel like they were being put first. We did have to wait quite a while before meeting our business person...I am sorry I forgot his name, but he was so nice too. Kevin took the 4 hours waiting we had and made it go by fast with gentle conversation, even sharing his personal stash of snacks with us. We also both shared pictures of our families and by the end of it, we felt like we had made a new friend. I had to take my new car back a few days later for the appearance package to be applied and saw Kevin then and he remembered me and called me by name, I gave him a hug, proving we did make a new friend. I have already recommended Kevin and Sheehy to many people...because they love my car so much. I couldnt be anymore happy with my time at Sheehy and my new "baby" focus. I love it! Thank you, Priscilla Flinn More

We were interested in purchasing a Ford Truck Explorer spt trc which we saw on the internet. We first spoke with Matt Miller; because he was so thorough in describing the vehicle we made arrangements to spt trc which we saw on the internet. We first spoke with Matt Miller; because he was so thorough in describing the vehicle we made arrangements to meet the next day. When we got there, Matt was unavailable so Matt Love dealt with us. Matt Love was excellent in every way - he was courteous, cooperative and caring. He tried desperately to make the transaction go as smoothly and as quickly as possible, which we truly appreciated. We also want to thank the gentleman whom we had the financial dealings with. He knew we were in a hurry also and did his very best to accommodate us. We were totally satisfied with our purchase at Sheehy and will definitely keep you in mind when we are looking for another vehicle. Thank you very much. Charles and Diana McKenzie 13008 Ellerslie Rd NW Cumberland, MD 21502 More

Kevin Lomax was very friendly and personable as a man of God should be! I had too much negative equity to buy the used vehicle I wanted originally. Kevin called me a few weeks later the second he found out God should be! I had too much negative equity to buy the used vehicle I wanted originally. Kevin called me a few weeks later the second he found out that the price had been reduced on the same vehicle, and that made the purchase possible for our family. Kevin was very professional and we had great conversation while waiting on the business office. John (not sure of last name) in the business office was very personable, professional and thorough. He discussed all options and warranties, and saved us a trip to the credit union with the "cuddling" option and also a trip to DMV by fixing a title/registration issue by phone. All in all a very positive experience. No gimmicks or games, and we will tell everyone we know as such! John and Nancy West More

Great experience with buying my vehicle Ardie was very nice to work with and I would not hesitate to come back. They were easy to deal with and straight forward. I look forward to dealing with them for ye nice to work with and I would not hesitate to come back. They were easy to deal with and straight forward. I look forward to dealing with them for years to come More

My experience was a fairly painless way to trade in and buy a vehicle. Both salesmen I worked with were knowledgeable with a great attitude. The amount of time spent waiting and waiting, however, really buy a vehicle. Both salesmen I worked with were knowledgeable with a great attitude. The amount of time spent waiting and waiting, however, really wasn't necessary and should be improved on. More

William Goin was very Friendly and not pushy.he helped us find a car that was what we wanted. He then made sure we received all incentives that were available and to get the best price for our trade in an us find a car that was what we wanted. He then made sure we received all incentives that were available and to get the best price for our trade in and get the monthly payment we needed to have to buy our new car. I would recommend William to all our friends and family.This was the easiest new car purchase we have ever had and I believe it was all due the great customer service we received from our salesman William Goin. More