Sheehy Ford Lincoln- Richmond

Sean Jones did a great job during the sales process. I'll ask for him on my next purchase. My wife and I love our new Mustang. I'll ask for him on my next purchase. My wife and I love our new Mustang. More

Matt stepped up as soon as we made contact with Sheehy and did follow up in a non-pushy manner. He spaced out email messages to let us know when he was available and answered questions as we had them. H and did follow up in a non-pushy manner. He spaced out email messages to let us know when he was available and answered questions as we had them. He researched our interests and discussed points in our thought process while shopping so we had facts and valid opinion rather than just guesses. He provided several choices (emailed window stickers) so we could review various vehicles with features we were looking for as we narrowed our search. As we approached our decision he allowed us space to think, ask questions, and still walk away all without any negative attitude. Matt remained open and positive, not rushing a sale, but guided us by supplying information and showing us things we had not thought of, including discussing the plus and minus of competitive vehicles thus showing he had a wide base of knowledge. With his teammate Rex Dix we were assured good test drives (oddly enough in the vehicle we ended up buying). Matt put in the extra time, staying late to complete demonstrations and finally doing sale paperwork. As we resolved the last sticking point before the sale, Matt brought in assistance (Jordan Fooks) to get the "right wheels" on the vehicle and also to take the extra step to allow us to transfer the Pirelli tires we had recently put in on our trade-in vehicle, onto the new Escape. Definitely felt the "customer first" attitude from all involved. Even the Financial officer Robert Cooley was very courteous and professional as he guided Edna through the paperwork. He provided a steady calming presence, never rushing and always explaining each step in the financial paperwork and post-sale options. Matt even coordinated with Rex for us to have a loaner vehicle to get home that night (> 8pm) so last minute preparations could be made the next day with the new Escape and trade-in Mustang. A great team. We will look for Matt for our next purchase. Richard & Edna Harrison More

Sean was helpful and friendly with my purchase. He assisted with every request. I have not bought a car from a dealer for many years but Sean made my purchase hassle free. Thanks for the great service assisted with every request. I have not bought a car from a dealer for many years but Sean made my purchase hassle free. Thanks for the great service. More

I would recommend Sean Jones and Josh Shepard for your next car buying experience. They are great to work with and are friendly to deal with. next car buying experience. They are great to work with and are friendly to deal with. More

I recently worked with Rex on the purchase of a new Ford Explorer. The process was the easiest in my over 30 years of car purchases. I was able to find the Explorer with the features I wanted without addi Explorer. The process was the easiest in my over 30 years of car purchases. I was able to find the Explorer with the features I wanted without additional options I didn't want. Rex followed with me extensively after the sale to make sure everything was going well with my Explorer. I would definitely buy from Rex and Sheehy again. More

This was by FAR the best automotive purchase I have had in my entire life. I am a ford man. My Father bought all Fords, my Grandfather bought all Fords. my Father-in-law has bought all Fords. Rex Dix is in my entire life. I am a ford man. My Father bought all Fords, my Grandfather bought all Fords. my Father-in-law has bought all Fords. Rex Dix is a no hassle, up-front, honest Associate. I have found a new go to Salesman. When I went online to Sheehy Ashland and attempted to work with the Internet Sales Associate John McGrane. I was given the run-around. McGrane couldn't even remember the automobile I was interested in purchasing. Needless to say this did not bode well for Mr. McGrane. Not only did Rex show the one I wanted but stood in 9 degree weather and 2 inches of snow and went over every Explorer feature. Rex continued his diligence with an Edge I was interested in and finally the Escape that my wife will purchase within the next year. To me that screams that Rex Dix cares about Ford quality and Ford customers. I will not look or go to another associate for the remainder of my purchasing life. John Flemmons Very Satisified Ford Customer 11108 Chappell Ridge Ct Glen Allen, VA 20359 More

Sean was an excellent sale associate who had deep knowledge of Fords and other brands. He spent an exceptional amount of time with me over two days while I test drove cars and made a decision. He was knowledge of Fords and other brands. He spent an exceptional amount of time with me over two days while I test drove cars and made a decision. He was never pushy and explained any questions I had. He made my car purchase a stress-free, pleasant experience! More

Outstanding job and great customer service put forth by all parties. They helped me get exactly what I needed and at the price that I was able to afford. Awesome job. all parties. They helped me get exactly what I needed and at the price that I was able to afford. Awesome job. More

This was the best car buying experience of my life. I just moved here and I didn't have a lot of time to worry about finding a car, and he was able to get me approved quickly for financing. He was frien just moved here and I didn't have a lot of time to worry about finding a car, and he was able to get me approved quickly for financing. He was friendly, courteous and answered all of my questions. My experience was truly hassle free and the price was unbelievable! I highly recommend Matt Miller! More

We have been dealing with Sheehey Ford for over 10 years. Rex and Michelle continued the great service we have come to know and trust by making this buying experience a pleasant one. Rex and Michelle continued the great service we have come to know and trust by making this buying experience a pleasant one. More