Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sheehy Ford - Richmond
Richmond, VA
1,558 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,558 reviews
February 28, 2025
I’m writing to express my dissatisfaction with my recent experience at Sheehy Ford Lincoln. When I inquired about purchasing a car, I was disappointed by the dismissive attitude of Mark Silver. He assured m experience at Sheehy Ford Lincoln. When I inquired about purchasing a car, I was disappointed by the dismissive attitude of Mark Silver. He assured me he would call back with further information, yet I never heard from him. This lack of follow-up made me feel undervalued as a potential customer. Adding to my frustration, I encountered a similar experience with a salesman named Xavier at the same dealership. Xavier appeared indifferent to my business and, despite his promise to call back, he too failed to do so. Ultimately, I ended up buying a car from Richmond Lincoln for the same price they had initially offered, simply because they followed through on their commitment. I believe Sheehy Ford Lincoln needs to focus on training their sales team to be more professional, attentive, and friendly. Customers deserve to feel respected and valued, and timely, genuine communication is a crucial part of that experience. More
by philvz
Employees Worked With
Mark Silver and Xavier
January 27, 2025
Excellent service, worked with Nate Singler who navigated me through and provided me with rental until repairs were made .I couldn’t be happier with my service coordinator me through and provided me with rental until repairs were made .I couldn’t be happier with my service coordinator More
by Rlatuche
Employees Worked With
Nate Singlet
January 10, 2025
Very rushed appointment. There’s an issue with my F250. They refused to look at it. Was in for an oil change asked them to at least listen to the noise and note the account. There’s an issue with my F250. They refused to look at it. Was in for an oil change asked them to at least listen to the noise and note the account. Same thing happened with my sons truck and it cost me &6,000 to fix 2 months later 1 week after the warranty was up. I own three fords and these will be the last three ever More
by sreeves2500shane
Employees Worked With
Kevin Lowery
January 01, 2025
Where to begin. Ford in general is garbage. Wife’s engine exploded in a different state and it cost us $6k to fix. They do no kind of assistance program even though Ford in general is garbage. Wife’s engine exploded in a different state and it cost us $6k to fix. They do no kind of assistance program even though my family and I have been ford drivers for generations and it was their faulty manufacturing that caused the issue. This time it was a door latch. I have had my doors get stuck several times now and have paid out of pocket for these fixes. They tried to charge me for a rental while they worked in my car even though they said if the repair took over 1 day they would not charge me for any rental. It took 2 full days and they still said they would charge for the rental until I fought it. They said they would charge me $1700 to fix door panels that cost me $60 at a repair shop to fix. Skip this whole mess and get a Nissan or Hyundai. Or literally ride your bike instead of getting a ford. More
by Screwford
Employees Worked With
I don’t even remember the people I dealt with
December 08, 2024
Good service. Friendly people. Went in for routine service, some other things were suggested to be done, they did them and I was out in a short amount of time. Friendly people. Went in for routine service, some other things were suggested to be done, they did them and I was out in a short amount of time. More
by no1jj
Employees Worked With
Nick Service Dept
