Sheehy Ford Ashland

I visited sheehy saturday march 30th to get a tie rod on my truck repaired/replaced. Cindy seemed more interested in pushing me to bring my vehicle in a different day than getting it fixed. Been to your sho my truck repaired/replaced. Cindy seemed more interested in pushing me to bring my vehicle in a different day than getting it fixed. Been to your shop many times and she has had the poorest attitude i have come across. I was told that there were no diesel mechanics on saturday and that they had too many state inspections to do. Really?? I was not impressed with her at all. Love frank and his crew. More

i bought a 2012 f 150 8/29/12,left it at the dealer to have accessories installed,took almost 2 weeks to have that done.picked truck up day before vacation,while loading truck to come home from vacation,i have accessories installed,took almost 2 weeks to have that done.picked truck up day before vacation,while loading truck to come home from vacation,i noticed bubbles in paint on roof.i called the dealership & told them about.i took it by the next saturday to show travis & john,i told them i did not want the truck because of defective paint.travis assured me the body shop could fix it.they picked the truck up ,left me a 2010 f 150 with no gas,had truck over a week,when i got it back,i noticed there was bubbles in the paint on the tail gate,also damage on left rear quarter under tail light,still had defects on roof.i emailed travis & told him i wanted my money back or a new truck.he said the general manager said thats what a warranty is for.they picked the truck again,made repairs & brought it back.this time there was damage on the tail gate,spot on roof wiyh no paint,pits in tail gate & more bubbles on roof,went back to dealer ship,talked to john.they picked truck back up monday.on tuesday jb from the body shop calls & wants to know why my truck is there,i told him about the problems,almost 2 weeks later i got the truck back.tail gate still has pits in paint,plus a scratch,roof still has bubbles in paint,pits in repaired areas,spot with no paint still there.it is ashame to be paying for a new truck & be driving a used truck while the dealer has it more than you. More

Looking to buy a new E250 van. Was not able to agree on price, but that's ok.Will keep looking to see if I can buy a van somewhere else. price, but that's ok.Will keep looking to see if I can buy a van somewhere else. More

I purchased a Ford F-150 from Sheehy Ford Ashland 3 years ago. Salesman convinced me to also purchase extended care warranty saying "You won't have to pay for anything". WRONG. My factory warranty ran out ago. Salesman convinced me to also purchase extended care warranty saying "You won't have to pay for anything". WRONG. My factory warranty ran out in March. Unfortunately for me, I noticed a leak in my third brake light in May with water damage to my headliner and when I approached my service manager, his only response was that they knew the trucks were having this problem. Because my factory warranty had run out (only by 45 days) and of course, the extended care warranty doesn't cover "weather-stripping", they offered to get me a quote to fix the problem to the tune of $1,200. WHAT'S WRONG WITH THIS PICTURE. Sheehy has serviced my vehicle from day one. I drive over 1 hour because I am a dedicated customer; however, they didn't feel the need to let me know to keep an eye on this potential issue with my truck; nor did they bother to check on the issue when my truck was in for servicing. They simply claim they are not responsible for notifying customers of "technical service bulletins" (which they got on this issue a long time ago) and have washed their hands of the issue. Resolution - I offered to pay for the part if they would put in - but that's not good enough for them. Obviously loyalty and customer satisfaction are not a qualities that Sheehy Ford cares about. More