Sheehy Ford Ashland

Found the truck I wanted when I had given up hope! Wow! I was looking for an F-150 with adaptive cruise control because I have sciatica in my right leg and I wanted something to help reduce the amount Wow! I was looking for an F-150 with adaptive cruise control because I have sciatica in my right leg and I wanted something to help reduce the amount of time I'm using my accelerator. The only F-150's they had that fit what I was looking for were the new Platinum series which were way too expensive for my budget. Within minutes Kerry found a used F-150 Platinum at another Sheey dealership with only 5000 miles that was way cheaper than the newer ones. He had the truck sent to the Ashland dealership and I drove it home the same day. It looks brand new and I could not be happier. My wife and I have purchased several vehicles from Kerry over the years. I really enjoy working with him and he goes way out of the way to make sure his customer's needs are met and are very happy. Thank you Kerry! More

Personal & Superior Service by Kerry Harrell We had a very positive experience with Kerry. He went above and beyond in order to make our daughter have positive and exciting memories of purchasin We had a very positive experience with Kerry. He went above and beyond in order to make our daughter have positive and exciting memories of purchasing her first vehicle! He followed thru doing everything he said he would do and much more! It was great to work with Kerry and we will recommend him to friends and family! More

Purchase of 2018 Escape S Once again my experience at Sheehy Ford in Ashland, and specifically working with Lisa Johnson, was a very pleasant and painless process. I arrived la Once again my experience at Sheehy Ford in Ashland, and specifically working with Lisa Johnson, was a very pleasant and painless process. I arrived later than planned on Feb 11, but Lisa, her manager, and the finance manager accommodated me by staying way past their scheduled closing time. Their courteous, friendly, and professional attitudes really helped 'seal the deal'. Lisa has always gone the extra mile with me (and I'm sure with her other customers) to make sure we get the vehicle that fits our needs. More

Best experience ever! Megan, Vincent, and the staff at Sheehy Ford Ashland exceeded all of my expectations. I had been car shopping for three months, and the experience I h Megan, Vincent, and the staff at Sheehy Ford Ashland exceeded all of my expectations. I had been car shopping for three months, and the experience I had at Sheehy Ford was by far the most friendly and stress-free. Megan was absolutely wonderful; she answered all of my questions and made sure that each step in the purchasing process was to my satisfaction. The staff was super efficient and I drove away with a great car at a great price. They deserve six stars. More

You are not a number but a true customer. awesome customer experience. Went out of their way to help me find the best deal. I got the car I wanted with no hassle salesman, sales manager and fi awesome customer experience. Went out of their way to help me find the best deal. I got the car I wanted with no hassle salesman, sales manager and finance manager worked as a team to make this experience outstanding. I felt good after everything was done. Thank you More

Customer Service dropped as soon as they received our check. We went to this dealer because we were attracted by a used car with low mileage that we found on the internet. The price negotiation was fair and rea We went to this dealer because we were attracted by a used car with low mileage that we found on the internet. The price negotiation was fair and reasonably straightforward and we ultimately were satisfied with the value of the trade in and the cash we paid kin this all cash deal. Our dissatisfaction came almost as soon as we transferred the check. We left the dealership after 2 hours to get some lunch and to have my wife drop me at work. We were told that the car would be ready when my wife returned with payment in about 2 hours. During those 2 hours my wife received a call urging her to return to the dealership immediately because the very car we had agreed to purchase was receiving interest from another buyer. Frankly we doubted that this was true. Nevertheless my wife promptly returned to the dealer check in hand to find that the car had not been prepared for delivery, despite the promise to do so. Moreover the salesperson was not particularly knowledgeable about the vehicle's amenities and so I asked if they would have someone familiar with the amenities on a 2016 Nissan Murano available to go over various functions with my wife when she returned. No knowledgeable person ever appeared and after an additional 2 hour wait (on an all cash transaction), my wife left the dealership, with the car but without any tutorial. Moreover, the car did not have an owners manual for us to review although one has allegedly been ordered (It's been a week). We have no intention of being a "customer for life" given this treatment. We only went to this dealership because they had the precise used vehicle we wanted. More

Upset customer I left my truck there over christmas for a week and at the end they were suppose to do a hand wash as per their agreement with me because of Wrecking I left my truck there over christmas for a week and at the end they were suppose to do a hand wash as per their agreement with me because of Wrecking my truck muiltible times over the years. When I asked why it was not washed the service tech told me it was to cold to wash it. When I asked about the hand wash oh we can do that but you will have to bring it back to us. I dont think it is good customer service to not even tell me or offer to keep it and wash it thge next day. He told me to bring it back anytime but I dont have that kind of time and want them to pick it up and return it to me. More

your time means nothing to them. I attempted to purchased 2 vehicles from Sheehy of Ashland and was promised deliver two days after purchase. It took an additional two days to receive I attempted to purchased 2 vehicles from Sheehy of Ashland and was promised deliver two days after purchase. It took an additional two days to receive one of the vehicles I purchased and was not what we expected. We requested Captain chairs for interior and center console and received a 60/40 bench seat and a truck that smelled of cigarette smoke. The console would not go down due to strap was damaged. I returned the vehicle to the store. I picked up my trade in car and was told by John that all was good and i didn't need anything else. I didn't have my registration so instead of waiting on them, I turned around and went back to dealership to get my registration for my vehicle. This was an 80+ mile round trip out of my way. John did not apologize or offer to pay for gas or attempt in anyway to make things right for yet another waste of my time and money. The Ford Fusion i purchased has not received a usable registration. They transferred my tags from another car and I have not been able to use this registration at DMV since it does not have a title number or expiration date. I have reached out to the to dealership via email and now calling and text both John and Erroll waiting on a response for the worst service I have ever receive from purchasing a vehicle. I have wasted in waiting for a vehicle and going on 27 days now trying to get a registration squared away multiple hours an frustration with no sense of urgency or apology or resolution. It all started with the sales person Tony Nowlin promising he could get the vehicle that day and that is where it went down hill and downhill fast. Stay clear ,they put on a happy face but do not care about your time. More

Great experience buying made it very easy Didn’t take all day to get something done, came in on a Sunday and drove away same day. I was coming in to look at slightly used vehicle but great dea Didn’t take all day to get something done, came in on a Sunday and drove away same day. I was coming in to look at slightly used vehicle but great deal on a new one More

Our #1 choice in dealerships when shopping!! We had the best experience at Sheehy Ford Ashland and the customer service was excellent. Kerry Harrell sold us our dream truck and he was extremely h We had the best experience at Sheehy Ford Ashland and the customer service was excellent. Kerry Harrell sold us our dream truck and he was extremely helpful in every step of the process! He took care of us as if we were his own family and we will definitely come back in the future! More