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Sheehy Ford Ashland
Ashland, VA
978 Reviews
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Showing 978 reviews
February 02, 2019
The Best Car Buying Experience EVER! This was an AWESOME and effortless experience. Eric Ruiz, answered all of my questions and went above and beyond to assist me with my car purchase and This was an AWESOME and effortless experience. Eric Ruiz, answered all of my questions and went above and beyond to assist me with my car purchase and the loss of my car which is why I needed a new one. My salesman, Antoine was friendly and accommodating. He created excitement around my purchase, kept me informed up to the minute with all of my progress, and even delivered the car to me due to my work schedule!! I told him exactly what I wanted and he exceeded my expectations. I LOVE my new car. I will recommend SHEEHY to all of my friends and family. More
by Ateisa
Employees Worked With
Antoine Lovick, Eric Ruiz
February 02, 2019
New car purchase We came into the dealership after my car was totaled to get a new car. We had the pleasure of dealing with Antonio he was very easy to work with and a We came into the dealership after my car was totaled to get a new car. We had the pleasure of dealing with Antonio he was very easy to work with and an extremely nice guy!! He made the whole process as easy as he could. I highly.recommend him!!! More
by Bentley99
Employees Worked With
Tony Nowlin
January 30, 2019
Best customer service! Myself and many family members have purchased vehicles from Sheehy/Ashland and have always had the best customer service. Just purchased a new 2018 Fo Myself and many family members have purchased vehicles from Sheehy/Ashland and have always had the best customer service. Just purchased a new 2018 Ford Edge from Vincent Terrell and the brightest young lady that, I have every had the pleasure of dealing with named Kayla Soles, not only was she very enthusiastic about her job, she was very knowledgeable about the vehicle itself, she pointed out all of the great features and walked me through the programming process. I was very impressed. We have always dealt with Vincent Terrell and he has never let us down, if he did not have what we were looking for, he went out of his way to find it for us. Being a VIP member, the service department has always been outstanding. I highly recommend Sheehy Ford in Ashland. More
by Happy Lady!
Employees Worked With
kayla Soles, Vincent Terrell
January 19, 2019
Great dealer and staff We had a great experience with Sheehy Ford Ashland. We bought our second car from the same salesman we bought the first one from. Kerry is a pleasure We had a great experience with Sheehy Ford Ashland. We bought our second car from the same salesman we bought the first one from. Kerry is a pleasure to work with. Five stars! More
by Dwight Zavitz
Employees Worked With
Kerry Harrell, Erroll Brower
January 17, 2019
Purchase of new Ford Edge Very pleasant experience during the purchasing process. Salesman, Antoine Lovick, was super nice. He answered all my questions and really took time to Very pleasant experience during the purchasing process. Salesman, Antoine Lovick, was super nice. He answered all my questions and really took time to make sure I was fully informed of the features of the vehicle I was researching and subsequently purchased. The finance stage of the purchase was also uncomplicated while working with Erroll Brower. More
by AG
Employees Worked With
Antoine Lovick, Erroll Brower
January 16, 2019
Down the toilet In 4 years, we've purchased 4 vehicles from Sheehy. In the past 2 years, the service department has become terrible. Customer techs not personal, won' In 4 years, we've purchased 4 vehicles from Sheehy. In the past 2 years, the service department has become terrible. Customer techs not personal, won't even look you in the eye. Previously, I've never paid for a routine maintenance, because of the service plan we purchased. My last "routine maintenance", I was told that it would be $300+. No option, no nothing. Later I informed a couple of managers. They listened and said, yea, we've had some complaints. There wasn't as much as a "let's see if we can do you right". No one seems concerned about customer opinion. I doubt if I will be buying from Sheehy again. Sad, 4 cars in 4 years.... and that's the way they treat "customer for life" More
by Bilb1222
Employees Worked With
Nick Awad, Kevin Doherty, Johnson Lisa
January 15, 2019
Amazing Service I just purchased a 2019 Ford Explorer from Sheehy Ford in Ashland. Antoine Lovick was a great salesman and worked with me to get the best price. He ex I just purchased a 2019 Ford Explorer from Sheehy Ford in Ashland. Antoine Lovick was a great salesman and worked with me to get the best price. He explained the different types of Explorers and found the one that met all my needs. He went over and beyond to help me even when I didn't have an appointment. He made the time to answer all my questions and to get the car from the sister dealership. Travis Thomas was the other manager that assisted in helping me with my purchase. My husband was so excited that they were able to get the right price and how they made experience stress free. I want to thank you for all you did and I know that my new Explorer will be the best looking one on the road. Thanks again. Lisa Hester More
by 2019 Explorer
Employees Worked With
Antoine Lovick, Travis Thomas, Jennifer Martin
January 08, 2019
Dishonest Never again will I use this dealership. Everyone knows that car salesmen are there to make a living but certain employees have no conscience. Long s Never again will I use this dealership. Everyone knows that car salesmen are there to make a living but certain employees have no conscience. Long story short is that even providing them with stock numbers of the vehicles we wanted and several texts with the sales person they never told us they didn't have the vehicles on the lot. Instead they had me drive 35 minutes for an appointment to test drive one of the vehicles I wanted only to tell me they didn't have any of the vehicles I wanted, but we could see a couple of more expensive vehicles that they happen to have on their lot. When I asked them where are the vehicle we had been talking about they advised that the vehicle where at two other lots about 75 miles away. VERY DISHONEST PEOPLE. This is the way they treat returning customers? More
by John
Employees Worked With
Lisa
January 08, 2019
Very positive experience My salesman, Mike Maxey, responded to my online inquiry very quickly. Although the car I was initially interested in was no longer availabe, he calle My salesman, Mike Maxey, responded to my online inquiry very quickly. Although the car I was initially interested in was no longer availabe, he called to find out what I was looking for in a vehicle and then found the perfect car for me within minutes. His knowledge, professionalism, efficiency, and very pleasant demeanor made buying a car such a positive experience. Thanks, Mike! More
by KBG
Employees Worked With
Michael Maxey, Travis Thomas, Kevin Doherty
January 07, 2019
Above & Beyond A couple of weeks ago I visited Lisa Johnson at Sheehy Ford in Ashland to check out a 2012 Escape for my daughter. Even though the Escape was at a di A couple of weeks ago I visited Lisa Johnson at Sheehy Ford in Ashland to check out a 2012 Escape for my daughter. Even though the Escape was at a different Sheehy dealership, Lisa made it available for me to test drive in Ashland. A few days alter, we made a good deal to purchase the vehicle but, after a service review, it was determined that the transmission was suspect so the deal feel through. Lisa went the extra mile to locate a replacement vehicle for my daughter - a 2011 Kia Sorento. This vehicle was also at a different Sheehy location. Lisa had the car brought down to Ashland and we decided it was a good fit. Sheehy Ford went through the vehicle with a fine tooth comb to ensure my daughter would have a safe & reliable car for several years. Thank you Lisa & Sheehy for your wonderful customer service! More
by tbear
Employees Worked With
Johnson Lisa
