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Sheehy Ford Ashland
Ashland, VA
978 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 30, 2019
Kevin was great and so helpful! He went over all features with us and did not pressure us into anything. We will definitely use this dealership for any future purchases. with us and did not pressure us into anything. We will definitely use this dealership for any future purchases. More
by Nmcclunglpn
Employees Worked With
Kevin Doherty
November 25, 2019
Working with Kevin D on my car purchase he could not made it any easier they even arranged to have the tags sent to my office in N C thanks Kevin it any easier they even arranged to have the tags sent to my office in N C thanks Kevin More
by Fa
Employees Worked With
Kevin Doherty, Eric Ruiz
November 25, 2019
Rubens was great, spent time with me and never pushed me. He listen and showed me what was available and explained what he thought was best. Will definitely be back He listen and showed me what was available and explained what he thought was best. Will definitely be back More
by Tom
Employees Worked With
Erroll Brower
November 12, 2019
I ended up at Sheehy of Ashland after visiting two other major Ford dealers in the Richmond area. I didn’t receive any attention from the staff at the other dealerships so I decided to take my business else major Ford dealers in the Richmond area. I didn’t receive any attention from the staff at the other dealerships so I decided to take my business elsewhere. Kerry at Sheehy greeted me upon arrival and the rest is a wrap. I bought Certified Pre-Owned Ford Flex. It has more features than i could ever want. The experience was great overall. More
by my3stripes
Employees Worked With
Kerry Harrell
November 06, 2019
Additions to the Fleet Terry Paulette is the MAN! We had specific needs that Terry was able fill from his inventory on the lot. A couple of e-mails and about a hour at th Terry Paulette is the MAN! We had specific needs that Terry was able fill from his inventory on the lot. A couple of e-mails and about a hour at the showroom and we had four new trucks/suvs. I would recommend Terry and Sheehy Ashland to anyone looking for commercial vehicles. More
by CJCFO
Employees Worked With
Terry Paulette , Eric Ruiz
October 29, 2019
HORRIBLE EXPERIENCE!!!!!! ***Please stay away from them if you can***. I wanted to share my horrendous car buying experience at Sheehy so that others do not contact them forget ***Please stay away from them if you can***. I wanted to share my horrendous car buying experience at Sheehy so that others do not contact them forget going to the showroom and wasting your time. I have been looking for cars since 2 months and was waiting to get the right one. I inquired about a used Hyundai Elantra Limited with them few weeks back on Saturday morning and got immediate response by a person named Geoff that the car is available. I was sent pictures(ATTACHED BELOW) with price within my budget($13188). Everything looked great on Carfax report and I was supposed to stop by the following day. However, I got a sudden call on Saturday evening saying that they had to send the car for repairs and 1 recall. Doesn't this sound weird that they advertised the car before inspection? I reached out to them several times post that and they kept telling me that the car might take a day or 2 more. But Geoff was so polite and nice that I never suspected what was going to follow. Finally, yesterday I went to see the car and to my shock they had increased the price by almost 1.5 grands!!!!! Why would someone advertise "LOWER PRICE" and then make us wait for so long? To make the experience worse, Geoff was acting cold from the very beginning and he showed so much disinterest in showing us the car. He even went to the extent of insulting me as well as my friends by trying to put us down whenever we asked questioned. A friend of mine was even told he had a medical condition if he could not feel the hot air. Are you kidding me? Why would you even do that? When I told them the price I saw online and the one they have now is different, Geoff said he would check with manager but I knew he wouldn't do a thing looking at his demeanor at the test drive. The manager said that price was only there for 6 hours which is a lie considering I saw it nearly for a WEEK! He then asked me why I did not come down and booked the car then and there. But wasn't it his employee who told me hold off and come once the car is ready? Also, if that was the case why wasn't I told that it was only for 6 hours? Additionally, he told me that if he was in my shoes then he would have got a new car instead of paying the amount he was quoting. Never seen anything of this sort ever in any business but well there is always a first time! Now comes the strange part which was inhuman that the manager did not pay attention to the complain we did about the guy attacking my friend during test drive but his only concern was that the car was not having heating issue. How i wish i could give 0 stars rating but that's not possible if I have to post this review. I think Ford should immediately look into their rude, unprofessional and unreliable employees before they lose their reputation even further. More
by Medha
Employees Worked With
Geoff
October 28, 2019
New Ford Ranger Purchase I purchased a 2019 Ford Ranger from this dealership with no pressure and extreme politeness. The deal was competitive and the process as simple as it I purchased a 2019 Ford Ranger from this dealership with no pressure and extreme politeness. The deal was competitive and the process as simple as it can be. They provided me with the options, warranty, financial information that I requested, but were not pushy when I declined the options that I did not want/need. Straightforward and very competent to deal with. More
by Gregory
Employees Worked With
Clarence Logan, Nick Awad, Tony Nowlin
October 27, 2019
Worst customer service experience ever Extremely rude staff and incompetent manager are the 2 words to describe this place. The sales rep who took us for the test drive was Geoff. He was ex Extremely rude staff and incompetent manager are the 2 words to describe this place. The sales rep who took us for the test drive was Geoff. He was extremely rude from the beginning, for even simple questions he kept replying in a mocking tone "Oh it works this way, I am surprised that you don't know even that". He really crossed the line when I asked him why no air was not coming out of the vents when heater was turned on. And he replies "I can definitely feel it, probably you have some sensory issues and must check with a neurologist." I was really taken aback and have never heard sales reps speak so rudely to potential customers. Hence, brought it up with the store manager (Just for identification and not to hurt anyone: Had a long brown beard) when we returned from the test drive. The manager replies "Oh so there was a problem with the car is it ?" and when I said no, it is about your staff's behavior, he says, "Oh ok I was worried about the car, have a good day". Not an apology for his team member's behavior. I felt so disgusted and humiliated for even coming to this place. Can't imagine how Ford's brand name could be associated with such people. Never stepping foot here or recommending it to anybody. Please stay away! More
by Pranesh Jaganathan
Employees Worked With
Geoff, a sales rep and the store manager (Don't know his name)
October 25, 2019
New work body truck purchase. Went into. Sheehy on Wednesday at 11:00 and left at 2:00 with new F350 work body truck. Terry Paulette was awesome salesman and very knowledgeable and Went into. Sheehy on Wednesday at 11:00 and left at 2:00 with new F350 work body truck. Terry Paulette was awesome salesman and very knowledgeable and organized. Eric in the finance department was very helpful. I highly recommend Sheehy Ashland for any of your commercial vehicle needs. Mike More
by MLT PLUMBING
Employees Worked With
Terry Paulette
October 21, 2019
Amazing service and knowledgable Kevin Doherty, the Internet Manager at Sheehy Ford Ashland, was incredible. He worked with me for a few days before I came in to help me find the perf Kevin Doherty, the Internet Manager at Sheehy Ford Ashland, was incredible. He worked with me for a few days before I came in to help me find the perfect truck and had everything waiting for me when I got in. He walked us through the whole process and even, even though we had existing financing, helped us understand other options. Then Tony Nowlin walked us through the finance process and got us set up with an even better deal than we had through USAA. Everything about this entire process was extremely enjoyable and I would recommend this dealership to anyone. More
by Shane M.
Employees Worked With
Tony Nowlin, Kevin Doherty
