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Sheehan Cadillac - Service Center

Pompano Beach, FL

4.4
184 Reviews

184 Reviews of Sheehan Cadillac - Service Center

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September 24, 2024

Excellent service and excellent staff! Always polite and knowledgeable! Can’t complain about anything! Keep up with the good work! More

by GEORGEANTAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2024

Brought my Chevy Tahoe for service and recall on the steering wheel and they installed the steering wheel crooked and I only realized at home had to turn around and go back to the dealership And it’s st More

by BAROU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Asherman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Sheehan Cadillac responded

We apologize for the issue you are having and would like to correct. We strive to satisfy every customer every visit. Please give our Service Manager a call at 9543633601 as we will take care of any issue that you have

September 22, 2024

Robert was very friendly and service perfect. The time the wait it’s comfort. Thanks a lot More

by barak512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

I scheduled a 7:30 am appointment online. I arrived at the dealership to pick up my car at 4:45 pm. My car had not been serviced. I waited. Once I received my car, the fluids were not refille More

by lamsyl6040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Sheehan Cadillac responded

We apologize for any inconvenience with your service. Please feel free to contact our Service Director 9543633601 to discuss what happened as we strive to satisfy every customer every time

September 21, 2024

Great dealership with excellent customer service! Danny is a great service advisor! Highly recommended! A More

by PEREZDAVID728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Asherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Whether intentional or not, I always get the sense that Robert is recommending the best way to remedy a concern. I trust him. More

by WEFIRST
Recommend Dealer
Yes
Employees Worked With
Robert Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

Carlos was a fantastic communicator and we came away with a vehicle that actually works after taking it to 2 other dealers what were unable to properly diagnose and correct the issue. Over 12 months of disap More

by chad.zani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2024

It was my first time there. The dealership is beautiful. The service was good. I was very happy with my advisor Carlos and the service I received More

by JEANNEPULEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul hessing
September 20, 2024

Second oil change where tires have not been rotated but everything eslse went pretty good. More

by treyvion954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2024

I had to call 3 times for and update on my car it took 2 hours before I got a call back this is the second time I've problems with this dealership I'm taking my business somewhere else. More

by jhumpone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reardon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Sheehan Cadillac responded

Unfortunately some repairs are more complex than others, and do take longer to diagnose and respond to our customers in a timely manner. We apologize for any miscommunication that may have occurred as we strive to be very transparent and stay in touch with all of our customers and call back as soon as possible. We thankyou for your business and look forward to working together in the future

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