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Sheehan Cadillac - Service Center

Pompano Beach, FL

4.4
251 Reviews

251 Reviews of Sheehan Cadillac - Service Center

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January 11, 2025

Carlos was efficient, helpful and kind My communication with the collision center was always efficient More

by vickilong1000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Great service. Customer was put first and timing was quick. Exceptional customer service and I was made aware of all repairs and timing promptly. More

by NR06880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Asherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2025

This dealership has never let me down. I like this dealership and I will continue to do business there over all the other Cadillac dealerships in my vicinity. More

by BGCOSTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Asherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

ROBERT, the service representative was very respectful. They arranged for me to get a rental car while my vehicle is being serviced. The lounge and sitting area is very clean. More

by bedros1911
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

You should be satisfied with the answers given and not ask for more. Johann Levinson More

by JLLEVINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

I had issue with the lock if the rear door. I called service department spoke with Carlos he suggested to try something but it need service. Carlos scheduled me for service. Carlos keep me inf More

by jswinemaker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

The very knowledgeable and whatever they do with my car engine i’m very professional and Abby. It’s a great person. God bless him. More

by Lazara cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Senaby Alexadre
January 02, 2025

State of the art set up. No expense compromised. Robert is professional and knowledgeable & represents Sheehan to the highest degree More

by mmallor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

It’s all business but waiting for my car to be serviced wasn’t that bad waiting 21/2 hours. Waiting area very nice coffee machine really nice. Overall I like this dealership. I used go to ed Morse but the More

by msb22694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Asherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Farkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Brought in fur. Oil leak They drove my car fir 15 miles and very hard we know because the average MPG was down by 8 miles ..Still had leak More

by IWIRELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Asherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Sheehan Cadillac responded

Thankyou for your feedback. Vehicle test drives are a normal part of the repair process. Sometimes multiple test drives are necessary. We would be happy to pickup vehicle and recheck if there is still an issue. Please reach out to us and we will set an appointment for you

Jan 01, 2025 -

IWIRELES responded

I gave that the benefit of the doubt about a test drive and asked numerous times about the vehicle having been road tested. The technician who worked on the car was asked and the technician said it was only driven in the dealer lot and maybe around the block that was it then and only then I explained i asked this because my vehicle had 15 miles driven while being in your service dept. . The vehicle had 15 miles from in to out and also my gas average miles per gallon since the 15 miles driven while in service went down by 8 average miles of gas consumption per gallon which is suspect to the vehicle being driven hard. So if you can explain and justify why you would need to do this on a service to my vehicle I will listen.

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