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233 Reviews of Sheehan Cadillac - Service Center
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April 13, 2017
Excellent service , WOW...Excellent, Did I just say, 'EXCELLENT', Well that is what I meant from the telephone call for service to the completion of my vehicle being se , WOW...Excellent, Did I just say, 'EXCELLENT', Well that is what I meant from the telephone call for service to the completion of my vehicle being serviced. And I must mention the walk out of the door, back to my vehicle with the rep. Sheila answering all of my questions. I appreciated the warm, and professional atmosphere while waiting for my truck. Everyone was kind and courteous. This is the way that customers should be treated. Hats off to my Cadillac dealership, Bridget Jackson More
by Bridget Jackson
Employees Worked With
Sheila
February 28, 2017
Great Service would like to transplant Sheehan to NYC Purchased my 2014 XTS new in NYC where I go for routine service and I felt that they did a good job. Drove down to FLA for a six week stay and my ca Purchased my 2014 XTS new in NYC where I go for routine service and I felt that they did a good job. Drove down to FLA for a six week stay and my car needed service. I made a service appointment which I had to cancel on two separate occasions an had no problem in doing so. I arrived at the service center early today and was greeted by Jim Reardon their service advisor. He was very cordial and asked what I needed to have done. He informed me that along with my request the vehicle was also due for various new filters that were under warranty. I was pleased with that. I was going to wait while the repairs were done in a very comfortable waiting area. Jim came in and told me that my cars battery had just died and I would not sustain a charge and that they would install a new battery also under warranty. I was very pleased with that. The work was done expeditiously. Jim asked if I wanted a complementary car wash. I said sure. I was pleased with that. This was probably the best customer service that I ever experienced. Five Stars to Sheehan Cadillac and their service advisor James Reardon. If I lived in the area this would draw me back for my next new purcahse. More
by John O'Reilly
Employees Worked With
James Reardon
January 25, 2017
Bad sales Went to this dealer on Saturday, looked at a car similar to the one I just got, the sale guy told me the car would be ready Tuesday and had me return Went to this dealer on Saturday, looked at a car similar to the one I just got, the sale guy told me the car would be ready Tuesday and had me return the car I just got to get this one with them. Went back to sheehan cadillac on Tuesday to get the car, was told car was sold on Monday after getting the buyers order to get car. Now I'm out of a car, and very upset. Very awful business . The used car general manager is very rude, and doesn't know how to talk to people. Do not take their word!!!!! It means nothing. More
by Smax1234
Employees Worked With
Dane, used car general manager
